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All reviews river view road noise historic district within walking distance light sleeper liberty bell independence hall historical sites location was perfect hie parking
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Reviewed April 26, 2022

The important thing to note about me is that my #1 priority in a hotel is that its clean and has a bed and a shower. If you are just looking for a place to sleep than this will do. I don't generally need a lot of fuss and in those categories it excelled. The location was also great because we could leave our car parked and walk everywhere. The cost for what it was though was too high as it was just a budget hotel. Also, the refrigerator froze everything ruining my salad and not just a little, it was cold enough that it caused several sodas we had in there to burst. The drain in the tub did not drain. It was not really clear whether there was daily cleaning service or not, I know a lot of places stopped doing this during the pandemic but usually its noted somewhere or they tell you. The first day they didn't come but the second day they did come in and make our beds and leave fresh towels. This was kind of an issue because there were four of us and three towels and nowhere to hang them up. The highway was a little loud but it didn't bother us.

Date of stay: April 2022
    • Value
    • Location
    • Service
1  Thank NewEnglandFamily2006
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gustavo Rueda, General Manager at Holiday Inn Express Philadelphia - Penns Landing, an IHG Hotel, responded to this reviewResponded April 28, 2022

Hello NewEnglandFamily,

Thank you for taking the time to share your feedback from your recent stay with us. I am sorry to hear that you experienced some hiccups during your stay. We did have our maintenance team look into the maintenance concerns you listed. Our team is always ready at hand to assist should there be a concern/room issue. Simply give us a call and we will make it right. Again, thank you for your feedback. We welcome you back anytime you find yourself in Philadelphia!

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Reviewed April 3, 2022 via mobile

My husband and myself just wanted a night away from our busy work/family schedule. Chose Philly beings it was one of our favorite day trip destinations early in our relationship. This hotel met all our expectations. Great location at Penns Landing because it was only a mile from the historic district, South Street, the casino, Reading Teminal Market. The staff at the hotel was extremely friendly. The breakfast was better than I could have imagined. Some reviews complained about the road noise. It is located inbetween several roadways. The noise didn't bother me too much. It is a major city. I only wish we had time for a 2nd nights stay to enjoy the hotel and city more.

Date of stay: April 2022
Trip type: Traveled as a couple
Thank veesh2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gustavo Rueda, General Manager at Holiday Inn Express Philadelphia - Penns Landing, an IHG Hotel, responded to this reviewResponded April 5, 2022

Veesh2,

Thank you for taking the time to share your feedback from your recent stay with us. I am happy to hear our hotel checked off all your expectations! We welcome you back anytime you find yourself in Philadelphia!

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Reviewed February 17, 2022

I actually ended up getting moved here from the HIE in midtown due to capacity issues, but everything downtown is still within walking or short subway ride distance. Room was fine, and Cristopher Columbus Bvld didn't seem like an excessive busy street most of the time, so it was easy getting in and out of the park lot.

Date of stay: November 2021
    • Rooms
    • Cleanliness
    • Service
1  Thank Koyangi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gustavo Rueda, General Manager at Holiday Inn Express Philadelphia - Penns Landing, an IHG Hotel, responded to this reviewResponded February 18, 2022

Dear Koyangi, Thank you for taking the time to share your feedback from your recent stay. We gladly welcome you back anytime you find yourself in Philadelphia!

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Reviewed October 26, 2021 via mobile

I occasionally visit Philly for appointments and I’ve stayed here in the past. For my more recent visits, I’ve splurged a bit and stayed closer to center city as I was able to get good rates during the pandemic. I came back here this time because it was, by far, the best value. This location is a bit of a walk but that’s fine with me - it is pretty close to the historic area which is nice and the riverfront views are nice.

If you’re a light sleeper, beware. The hotel is wedged on a piece of property between 95 and Columbus Boulevard. I had a corner room on the south side of the building and one of the room windows was actually able to slide open a little ways (no screen which is probably a safety hazard) and the traffic noise was deafening. Closing the window eliminated most of the noise except for some dull roars. I like having white noise when I sleep so I was fine with it.

The one issue I had was being on the 9th floor (out of 10) was that when the hotel is relatively empty, the hot water takes forever to get to the upper floors. I learned that when I tried to take a shower my first evening. The front desk explained that the best way was to run the tub faucet until it got hot. They offered me the opportunity to switch rooms but it wasn’t worth the trouble. It was fine the next morning but I’m not a super early riser - whoever took the first shower of the morning probably wasn’t very happy. Also, it would’ve been nice to be given a heads up when I checked in as the hotel staff was well aware of this issue. I felt bad wasting so much water so I ended up just taking a warm shower that first night.

All in all, I’d give this a 3.5 but I’ll be generous and round up. The hotel was clean and breakfast was decent. They used to have a free shuttle van but I never saw it this time (and I didn’t have a need for it so I never asked). Be aware that, like all city hotels, they charge for parking but it’s not as pricey as hotels downtown. In fact, the room rates here are generally pretty good and I appreciate the special rates they offer for patients coming to town.

Room tip: Avoid higher floors when the hotel isn’t heavily occupied.
Date of stay: October 2021
Trip type: Traveled on business
Thank CosmoVA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gustavo Rueda, General Manager at Holiday Inn Express Philadelphia - Penns Landing, an IHG Hotel, responded to this reviewResponded October 27, 2021

Dear CosmoVA,

Thank you so much for taking the time to share your feedback with us. We are happy to hear that you are a returning customer! Our location is pretty ideal for anyone looking to check out the local attractions or visit Center City for business/leisure.

As for the hot water issue, out maintenance team is looking into ways to prevent such long wait times. This is a fairly new issue we are experiencing, we hope to get it under control relatively fast. As you mentioned, we are always willing and ready to ensure your stay is to your liking. If a room is not up to your standards, we will do our best to rectify the issue.

Again, thanks for the feedback. Please reach out to us if your travels bring you back to Philadelphia!

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Reviewed September 25, 2021 via mobile

The location was excellent, as you can walk everywhere. The breakfast can get repetitive but it definitely takes care of the morning routine. Everyone on the staff was very friendly, except for Patricia, who I believe was the supervisor. She needs some help with training because it didn’t seem like she could handle it all that well.

Room tip: Walk everywhere
Date of stay: August 2021
Trip type: Traveled as a couple
1  Thank cristiansellsvegas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gustavo Rueda, General Manager at Holiday Inn Express Philadelphia - Penns Landing, an IHG Hotel, responded to this reviewResponded September 26, 2021

Dear cristiansellsvegas,

Thank you for choosing to stay with us, we greatly appreciate the 4 bubble review!

We welcome you back anytime!!

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