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Reviewed November 5, 2018 via mobile

Visited two weekend nights in November. Had dinner both night in lobby restaurant which was good and affordable. Room was a little small but comfortable bed, gorgeous view, good tv and nice bathroom made it feel like home. Saturday night the bar was crowded. I wanted to bring two drinks to my room but a large bottleneck occurred with only one bartender working, easily would have waited 20 minutes to place an order. John from the front desk went out of his way to provide me with exceptional service and charged the beverages to my room later. Front desk staff was also a great help in assisting me ship a package home. This is my first trip to Philadelphia but will not stay at another hotel after the service I received from John and the front desk staff. See you again soon.

Date of stay: November 2018
Trip type: Traveled on business
1  Thank quigsonquigs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AloftPHLDowntown, General Manager at Aloft Philadelphia Downtown, responded to this reviewResponded November 12, 2018

Hi Q,

Thanks for the great comments and the FIVE BUBBLE review! I'm glad you enjoyed your visit and will make this your hotel of choice when in Philly. I will thank John for delivering great service.

Hope to have you back soon!

Evan

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Reviewed November 2, 2018

Great, customer service!! I had filled out a survey during our stay and said that I felt it would help if there were more hooks placed in the bathroom (the room only had one hook for towels) especially if someone is staying with a second person. When I got back that evening, another hook had been placed in the bathroom. During our 4 day stay I did not run into one employee of the hotel who was not exceptionally friendly and helpful.

Date of stay: October 2018
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Dreamer46812320583
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AloftPHLDowntown, General Manager at Aloft Philadelphia Downtown, responded to this reviewResponded November 2, 2018

Dreamer,

Hoping you got some great ZZZZZ's while you where here and floated off to your handle name happy place.

We have the best staff! They read your comment card and acted immediately...isn't it refreshing when that happens? Hope it earned us your business!

Happy Napping,
Evan

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Reviewed November 1, 2018 via mobile

Hotel was clean and very up to date with a nice staff. But... for almost $180.00 for a Thursday night I would have expected more to be included. We got a king size room which was very small. There's not a lot of room to walk around. No free continental breakfast... there isn't even free coffee, you have to pay. The next morning you can hear constant slamming of doors from I'm guessing the cleaning staff.

Date of stay: October 2018
Trip type: Traveled as a couple
Thank Angie B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AloftPHLDowntown, General Manager at Aloft Philadelphia Downtown, responded to this reviewResponded November 2, 2018

Hi Angie,

Thanks for sharing your feedback. Glad you enjoyed a clean room and our nice staff. Sorry about the small room, not all are like that. We have over 120 floor plans. Sounds like we were busy the night you were here, hope the next visit gets you a larger one (hint: book a breezy or corner room, they're bigger).

Coffee is always complimentary in the room or morning, though we do charge for latte's and premium coffee from the barista machine. Let us know when you're here next and we will overstock the in room coffee and keep you JAVA'd up!

Thanks for staying with us,
Evan

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Reviewed November 1, 2018 via mobile

We stayed there while attending a conference. From the moment we arrived we were well taken care of. A huge shout out to John at the front desk who always helped us with where to go, how to get there and made us feel like we were his most important guests.

Date of stay: October 2018
Trip type: Traveled on business
Thank juliecQ8876SR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AloftPHLDowntown, General Manager at Aloft Philadelphia Downtown, responded to this reviewResponded November 2, 2018

Julie,

Thanks for the great five bubble review. We love people attending conferences, turning visitors on to what's great about Philly is one of our passions.

You don't have to wait for a convention to return...

Evan

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Reviewed October 29, 2018

Aloft in downtown Philly is such a cool hotel, great atmosphere. From the minute I stepped out of the Lyft, the staff were there to greet me and help me with my luggage. Nicole, at reception, was AMAZING! She was patient and very helpful as we discussed dining options in the trendy area of 13th and Chestnut which was an easy, safe walking distance. The assistant manager, Mike, was also very helpful and wanted to ensure that I had everything I needed to make this the best stay. The hotel was clean, bed was comfortable, staff friendly, and conveniently located. Oh, did I mention I got the room for a great price??? What more could you ask for??

Date of stay: October 2018
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank zengarden2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AloftPHLDowntown, General Manager at Aloft Philadelphia Downtown, responded to this reviewResponded November 2, 2018

Hi Zen,

LOVE the FIVE bubbles! Thank you so much for awesome review. Nichole and Mike are great, glad they gave you great Philly insider tips and ensured you loved the stay.

Double back soon, the Backyard is about to get it's fall Zen makeover.

Evan

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