Standard room size with minimum amenities. Bathroom is not cleaned and maintaining the cleanliness is not feasible due to poor design of the room and unpractical selections. Housekeeping staffs do come early, be sure to place privacy card on the outside of the door if you are still in your room. Staffs are friendly and accommodating to make your stay as comfortable as possible.
Greetings Vacay478,
Thank you for taking the time to review your stay here at The Royalton. I want to sincerely apologize for the inconveniences you experienced with your room accommodations.
As cleanliness and maintenance mean a great deal to us, your room should've been no exception. It is with every intention that we continue to make your stay as comfortable as possible. I would love the opportunity to welcome you back in the future and personally handle the details of your reservation.
Please email me at ABrady@Royalton-NYC.com if you allow us the pleasure of hosting you again. We will ensure your stay is perfect in every aspect. Looking forward to hearing from you soon. Until then, stay healthy and safe travels.
The staff was very accommodating and friendly, however the bar and restaurant are closed. Along with the dim lighting, the first floor seemed more like a haunted house movie set! It was very unsettling.
Greetings Tracyluekens,
Thank you for taking the time to leave a review of your experience here at the Royalton. Although we do not have food and beverage service, our sole intention is to ensure our guests feel at a home away from home. We are all very anxious to resume these services in the future. We look forward to the opportunity to welcome you back soon. Until then, stay healthy and safe travels.
The room, bathroom, elevator, halls,etc.. were all dirty, the A/C barely worked in the room, it was extremely hot and uncomfortable. If you're looking for a centrally located hotel and don't care about cleanliness then this is your place.
Greetings Rebecka555,
Thank you for taking the time to review your time here at The Royalton. First and foremost, I want to apologize for your experience with the several areas of cleanliness in your accommodations and quality of the HVAC unit in your room. I can certainly understand that these details of your stay left you feeling discouraged and uncomfortable. This is not the quality of service and cleanliness we're accustomed to providing.
I would love an opportunity to welcome you back in the future and personally handle the details of your reservation. I can assure you we will do everything to make your stay perfect here at the Royalton. Please email me if you choose to give us the opportunity at ABrady@Royalton-NYC.com. I look forward to hearing from you soon and having the pleasure to host you once again.
First room was not very warm and inviting it also had switch problem that caused the light not to work when first entering the room which was also the closet and safe light very dark room in general. no art work at all. Switched to other room eleventh floor and it was nicer but had construction outside our window so had to keep curtains shut the whole time for privacy. First morning after leaving for the day came back to find room was not cleaned. Desk said we requested no cleaning. We were out of toilet paper and towels which they did bring up for us but we had to put our old stuff in the laundry shoot he would not do it. There was no coffee in room and because of covid no food service which we expected. But other hotels we visited a few months ago had coffee in room.
Dear blunit44
Thank you for choosing to stay at Royalton, New York and for providing your honest feedback on your recent stay with us.
We sincerely apologize for falling short of meeting your expectations with your room condition and housekeeping service received.
Please know that your rating and comments will be shared with the appropriate staff and departments. Positive and negative feedback are both essential for us to review and rectify any short comings in your experience or to praise the staff who have exceeded your expectations. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.
The place wasn’t too clean but the people who work there made sure it got clean after I brought it tot heir attention, they’re friendly and trying to do the beat for the costumer be happy which is refreshing comparing to many other places in nyc where they don’t care at all. I will probably stay there again I wish the bar and restaurant are open but that’s okay we can’t have it all right. The location was good the hotel room is sooo big compared to nyc I was super super happy about it and greta size bathroom and 3 closets which is superb. They don’t have mini bar/mini refrigerator but if you ask they will bring one to your room. The service is quickly and efficient
Dear gabi0506,
Thank you for choosing to stay at Royalton, New York and for providing your honest feedback on your recent stay with us.
We sincerely apologize for falling short of meeting your expectations with your room condition which was quickly rectified by our Housekeeping team. I'm glad to hear that we were able to provide you with a spacious room for more comforts and convenience. Please know that your rating and comments will be shared with the appropriate staff and departments. Positive and negative feedback are both essential for us to review and rectify any short comings in your experience or to praise the staff who have exceeded your expectations. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.
