Name: A Wonderful Hotel!
Item: Royalton New York
Rating: 5
Author: wvmomtravels

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All reviews alcove suite times square new york bryant park mini bar location is great grand central station an upgrade nyc hotel two blocks fireplace lobby tub midtown doorman avenue couch

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359keefek

1

Reviewed July 14, 2021

Unbelievable Guest Experience

AMAZING Accountability and hospitality. I must take a moment to give a shout out to the GM of the property, Siobhan Delaney. I'd booked a reservation at the property for my wife who's flight was landing at JFK at 8am. I reached out to the property to request an early check in and was contacted about 5 times by Siobhan to acknowledge my request, and keep me abreast of the progress she/they were making to accommodate my request. At 9:30am, we received a communication from Siobhan to advise that my wife's room was ready. The commitment and accountability to accommodate were over the top. Hats off to you and your team Siobhan.......

Date of stay: June 2021

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Greetings 359keefek,

Thank you for taking the time to review your experience here at the Royalton Hotel. We are thrilled you were so very well taken care of. Your comments have totally made Siobhan's day! We are fortunate to have her as a leader and inspiration in the hospitality industry. We're always ready to welcome you back and continue to provide you with a true Royalton experience every time. Until then, safe travels!

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IG-carecredittools

1

Reviewed July 12, 2021

We LOVED our hotel stay!

The staff was very friendly and the location was the BEST! We were able to walk to Time Square and have a BLAST! Beautiful hotel! Our room had a fire place and round deep bathtub. We will definitely visit again!

Date of stay: July 2021

Review collected in partnership with this hotel

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear IG-carecredittools,
Thank you for taking the time to let us know how your stay was. Myself and the staff at The Royalton are thrilled to know the hospitality you received was great. Although this pandemic has proven to be a challenge for all hotels in the hospitality world, we will continue to thrive by pursuing our passion of delivering memorable experiences for our supporters. With that being said, we look forward to being your host hotel in the future. Until then, stay healthy and safe travels always.

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464talip

Tel Aviv, Israel

68

Reviewed July 9, 2021

They have busineess center with a shower

We checked out at 1 pm, and used the business center to shower before our midnight flight. It was very clean, convenient and we didn't have to pay extra for it.
The first time we stayed for 2 nights and then went to visit friends at the hamptons. We didn't want to carry our nig suitcases, so for an additional $20 we stored our language for 5 nights. We came back the week after and stayed for 1 more night.

Date of stay: July 2021

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Thank you for your wonderful review of your recent visit to Royalton, New York! We aim to always provide excellent service and genuine care to our guests. I'm glad to hear that we were able to go above and beyond to ensure your stay was an enjoyable one. We will continue to thrive by pursuing our passion of delivering memorable experiences for our guests. We look forward to welcoming you back soon

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angelaG9018GK

21

Reviewed July 8, 2021

filthy penthouse

I upgraded to a penthouse for a celebratory stay for an EXTRA $1,500 and have never experienced a more filthy hotel room in my life and it smelled very very musty.

Further, aside from extra space, there were NO amenities except for the soap and shampoo. It was so disappointing-- i wish someone would have been more honest when i asked to upgrade and told me it wasn,t worth it. I feel like I wasted a ton of money for nothing.

Room tip: the penthouse was priced as a luxury, but it was so dirty and smelly

Date of stay: July 2021

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Thank you for taking the time to review our property. Its was indeed a please meeting you and i want to sincerely apologize for the short-comings you experienced during your time with us. I can certainly understand your frustration with the cleanliness of your room and lack of amenities and services at the property. We hope to bring them back in the near future and would love the opportunity to welcome you back to show you a truly perfect Royalton experience. Please contact me directly at nwright@Royalton-NYC.com so I can be instrumental in handling the details of a future reservation and hand pick your room, if you give us the chance. Looking forward to hearing from you soon.

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Eddie P

New York City, New York

11

Reviewed June 12, 2021

Great Stay

I loved my stay. The night manager made my stay amazing! I will definitely be staying here again. My girlfriend and I both had a blast. The place was quite and clean. I don’t have any complaints...............

Date of stay: June 2021

Review collected in partnership with this hotel

Ask Eddie P about Royalton New York

1 Thank Eddie P

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Greetings ebphillip,

Thank you for your wonderful review of your recent visit to Royalton, New York! We aim to always provide excellent service and genuine care to our guests. I'm glad to hear that our night manager Naval was able to go above and beyond to ensure your girlfriend and you were enjoying your stay with us. We will continue to thrive by pursuing our passion of delivering memorable experiences for our guests. We look forward to welcoming you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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