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All reviews small kitchen central park great location new york one bedroom suite full kitchen home away from home quiet hotel whole foods coffee maker spacious rooms front desk staff rockefeller center visit nyc wonderful hotel times square apartment
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13 - 18 of 782 reviews
Reviewed June 16, 2022 via mobile

I was shocked at the size of the room. It’s huge. Nice bathroom and a galley kitchen. Huge cedar closet.

Room decor is charming. Lobby is beautiful. It’s an old hotel still in her prime.

Booked two months prior to our stay. Price was amazing. Great location if you want to be on the east side.

A few touch ups in the room would make the hotel even better. The bathroom door needs painting and some of the wood could have touched up.

I would 100% recommend staying at this gem of a hotel.

Date of stay: June 2022
Trip type: Traveled as a couple
Thank NancyGail
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Abeer Soliman , Guest Services / Front Office at The Lombardy, responded to this reviewResponded June 28, 2022

Dear NancyGail,

Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met.

Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2022

Superb NYC location, great staff, and beautiful large suite. We stayed in 1604, which was a corner suite with great light and comfortable decor. Gathering for a memorial service, unfortunately. But the large suite was great since there were many family and friends coming together. It felt like home.

Date of stay: June 2022
    • Value
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Review collected in partnership with this hotel
1  Thank suntamer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Abeer Soliman , Guest Services / Front Office at The Lombardy, responded to this reviewResponded June 8, 2022

Dear Suntamer,
Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met.

Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 4, 2022

Don't trust that the rooms are as pictured online. Mine wasn't! The response from the hotel. "Oh yeah, you got a bad room. Some of the others are nice." Seems like some rooms may have been remodeled and similar to the pictures but mine was a worn-out trip down a memory lane of forgotten furniture from the 1960's. What was there was stained and damaged. The amenities are lacking. No water glasses, a coffee maker without coffee or filters, no wash clothes, etc.

Date of stay: June 2022
  • Trip type: Traveled on business
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Review collected in partnership with this hotel
1  Thank Chris D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Abeer Soliman , Guest Services / Front Office at The Lombardy, responded to this reviewResponded June 8, 2022

Dear Chris,
We appreciate your feedback and are sorry that you were disappointed with your room accommodations. As we are a unique property all of our rooms are different in design, decor, and furnishing. While we understand that our guests have different tastes when it comes to room decor, furniture, and design. We assign the rooms based on requests and availability. We usually move guests to another room to their liking to ensure they are comfortable and pleased. I assure you the response you note in your comment is not in alignment with our team. We apologize for the inconvenience caused to you and hope you give us another opportunity to change your negative perception. We hope to welcome you back.

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Reviewed May 31, 2022

we had excellent stay, loved the staff and the housekeeping staff
definitely great find when traveling with kids- we were able to walk to much of the city we wanted from location, the size of the 2 rooms we had was excellent, clean linen and overall clean decor- since air bib has been difficult in Nyc when coming home with large family, this is great find!

Date of stay: May 2022
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Review collected in partnership with this hotel
Thank marz917
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Abeer Soliman , Guest Services / Front Office at The Lombardy, responded to this reviewResponded June 3, 2022

Dear marz917,

Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met.

Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 31, 2022

We are a group of 5 friends and we stayed in the 2 bed suite for 4 nights. it was fantastic, very clean and spacious. The hotel is in a great location for sightseeing in NY. We all loved it and will be back again!

Date of stay: May 2022
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank grainneoh1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Abeer Soliman , Guest Services / Front Office at The Lombardy, responded to this reviewResponded June 3, 2022

Dear grainneoh1,

Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met.

Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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