Great location. Family trip to the city was great. Jessica was very welcoming and was a big help with getting us set up and telling us what was around. Definitely stay here again!!! Right near penn station and the Garden. More
Hotel management have managed to turn a difficult start in New York into one of our best Hotel stays on our 3 week trip. We thank you, it was not at all expected. Locations amazing, immaculate room and stunning views.
Thank you for sharing this wonderful review, Bethaney!
We are very pleased to hear that you had an enjoyable experience with us! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us!
We'd love to share another positive experience with you in the future! Have a beautiful day, and thanks again for sharing!
Elan B., Hotel Manager
Hotel shows its age, tiny bathroom even though we were upgraded to a junior suite. The room itself was fine. We were there in winter and the heat was not a problem, not sure how the window AC units will work in the summer.
We appreciate the feedback, Deb.
We're disappointed that your stay with us was anything less than ideal. It's also unfortunate you've noticed a decline in the quality of our accommodations. We care about the comfort of our guests so we'll address your concerns with our team moving forward.
We hope for the opportunity to host you again soon for a more positive experience.
Elan B., Hotel Manager
Stayed here with my daughter for the second year in a row. We came for the Big East Conference. Location is fantastic- right across the street from Penn Station and Madison Square Garden and a short walk to Times Square. Jessica, Director of the Front Office and Christina at the front desk were extremely helpful in ensuring our stay was wonderful!! Jessica handled the reservation ahead of time, so our suite was clean and ready for our arrival! It even had two bathrooms! A restaurant and bar, Niles, makes eating very convenient. The staff here goes out of their way to make your stay great! We'll be back again next year!!!!
Thanks for the splendid review, Ann Marie!
It's fantastic you had such an excellent experience with us and that our team took such great care of you. We want you to feel right at home as soon as you walk through our doors! Our team will love to hear they made such a wonderful impression on you.
We look forward to hosting you again soon so we can share another amazing experience with you. Have a beautiful day!
Elan B., Hotel Manager
Stayed here this past weekend in March. Hotel is in a great location if you’re in nyc to go to games as it’s right across from Madison square gardens. Literally a 3 min walk. Rooms are renovated and spacious with a kitchenette . If you’re heading to manhattan or west village it’s about a 20min Uber ride. To walk to Times Square is about 15mins.
Thanks for the 4-star rating and review, Viola!
We're thrilled you had such a pleasant time with us! We strive to offer top-notch service and convenience for our guests. It's fantastic you enjoyed our convenient location so much. That's what we like to see!
We look forward to sharing an even better experience with you next time. Have a lovely day!
Elan B., Hotel Manager
Margaret at the front desk was extremely helpful and professional. She assisted me in checking in early and finding an available room so I was able to get ready and prepare for an important meeting even though my check-in time wasn't till later. Her doing this for was very important and helped make my stay even more enjoyable. I appreciate Margaret and her adaptability to serve what I needed. She made it happen and provided excellent client service. She was very pleasant to deal with.
Thank you for sharing the fantastic review with us, rkraf!
We're happy to hear that you had a pleasant stay with us. It's wonderful to know that you appreciated our helpful service. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us.
We look forward to hosting you again the next time you're in town. Thanks again for providing us with your feedback. Have a great day!
Elan B., Hotel Manager
