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Reviewed 3 weeks ago

great staff - everybody from the front desk to the maids, bellmen, maintenance. lovely rooms. gorgeous view. perfect location. a bargain for what you get. love love love. I was there for business and It was wonderful to have a great room to unwind in after the day - and with my own amazing balcony <3

Date of stay: February 2019
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Vasiliki425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elan B, General Manager at Stewart Hotel, responded to this reviewResponded 3 weeks ago

Thank you for sharing your review, Vasiliki.

We're thrilled you enjoyed the fantastic views from our prime location. We agree that we have the best placement in the city and we love sharing it with our treasured guests. We can't wait to see you again soon for another amazing experience!

Have a fantastic day!

Elan B., Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

We stay at the Stewart every time we come to New York. We absolutely love love love the staff there. Everyone is so helpful, from the front desk to housekeepers to upper management. It has the biggest rooms of any hotel in NYC and the beds are super comfortable. It is conveniently located across from Madison Square Garden and Penn Station. There are tons of stores around and great restaurants. Lots of love to the Stewart! 10/10 would recommend to a friend. <3<3<3

Date of stay: February 2019
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
Thank mollysob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elan B, General Manager at Stewart Hotel, responded to this reviewResponded 3 weeks ago

Thanks for the splendid review, Molly!

It's fantastic you had such an excellent experience with us at our convenient location and that our team took such great care of you. We want you to feel right at home as soon as you walk through our doors! Our team will love to hear they made such a wonderful impression on you.

We look forward to hosting you again soon so we can share another amazing experience with you. Have a beautiful day!

Elan B., Hotel Manager

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Reviewed 3 weeks ago via mobile

This was our first time staying in The Stewart and the best place I’ve ever stayed in NYC! Great location and the staff were very eager to help get our AC fixed! Jessica at the front desk very kindly introduced us to Jason (or Justin) and they got it fixed right away! Jason introduced us to David and Oscar who told us all the great places to see comedy and gave us some very good restaurant recommendations! Very pleased with the stay here, will definitely be back

Date of stay: March 2019
Trip type: Traveled as a couple
Thank 538cathalw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elan B, General Manager at Stewart Hotel, responded to this reviewResponded 3 weeks ago

Thank you for the excellent rating!

We're so glad that you've enjoyed your stay with us so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team.

Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day!

Elan B., Hotel Manager

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Reviewed 3 weeks ago via mobile

We booked 4 days away in New York as our first trip to America. Hotel in a great location, and looks nice from outside, as does the lobby area. Reception staff weren’t friendly and didn’t tell us they were taking money off our credit card. Room was tiny, out-dated and unclean. Such a shame as it looked so nice online :(

Date of stay: February 2019
Trip type: Traveled as a couple
Thank EBRICHA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elan B, General Manager at Stewart Hotel, responded to this reviewResponded 3 weeks ago

We appreciate the time you took to share your comments, Ebricha.

We understand the importance of having a relaxing stay, from a clean executive room to reputable service at the front desk and we would like to apologize on behalf of our entire team for the inconveniences you experienced during your stay.

Please be assured we take all guest complaints seriously and actively work to ensure our facilities are in top condition. Since reading your review, we have retrained our team members to ensure all guests are provided that "Perfect 10 Service" we take pride in providing at the Stewart. We hope that despite this inconveniences you give us another chance to welcome you during your next stay in New York City.

Elan B., Hotel Manager

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Reviewed 3 weeks ago via mobile

What a wonderful stay at the Stewart hotel with my family. Everything was nothing but wonderful our room was on a high floor with a nice view being that it was my boys first time here in the city Lucy at the desk without question ask assigned us to this beautiful room accommodate the four of us. Breakfast was nice at Niles and the concierge was very helpful. The lady did a excellent job cleaning our room everyday and she was very friendly (sorry I didn’t get her name) our vacation ended on a happy note. We will sure return thank you Stewart hotel

Date of stay: March 2019
Trip type: Traveled with family
Thank donnellsmithjones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elan B, General Manager at Stewart Hotel, responded to this reviewResponded 3 weeks ago

Thanks for the excellent review, Donnell!

We're delighted your time with us was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our accommodating service and delicious breakfast as well as our clean rooms. That's what we like to see! We look forward to hosting you again soon for another fantastic experience.

Have an amazing day!

Elan B., Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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