Such great staff! Everyone has been so nice here. Gloria, a trainee at front desk, was so kind to me and greeted me with a smile. Room is clean and quiet on high floor. Breakfast was decent in Bill’s Bar and Burger. Area around hotel has plenty of activity and restaurants. Happy with my stay.
Dear galfromthedale, Thank you for your kind words about our New York Marriott Downtown! We are delighted to hear that you had such a positive experience with our front desk team, especially Gloria. It’s wonderful to know you enjoyed our on-site dining options and appreciated the clean, well-kept guest suite as well. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back soon!
Best Regards,
Melvin Dore
Front Office Manager
$734 a night for a box room in a dump hotel. The positives are a decent equipped gym on the fifth floor and a couple good staff members like Cheryl at the front desk. Aside from that; it’s insane what they charge you can literally pay the same rate or less at the Langham, New York or the Loews, Regency for a true 4.5 to 5 star hotel- this place is gross and an absolute, utter rip off. Dirty throughout. The concierge lounge is pathetic; cold “hot” food offerings, limited, no signs and just horrible. Breakfast however, was acceptable.
For the higher floors, there are three elevators and only one working for 38 floors for entire stay- literally wasting a quarter of an hour waiting for elevators each time. And once on, packed elevators.
4 thick, hard foam pillows- was told they didn’t have any down pillows, but then someone ended up bringing three down pillows up that were just horrible. The whole Albany Street side of the hotel smells from the gross dumpster they have inside their loading dock.
And one of the elevators had this cookie in the corner throughout my two-night stay! See picture.
Dear jeremymichael2018,
We sincerely apologize for the issues that impacted your stay. It is never our intention to disappoint our guests, and we appreciate you bringing these concerns to our attention. Taking care of our guests is our top priority, and we will be addressing these matters to ensure a better experience for everyone who stays with us. While we are grateful for your kind words about the gym and Cheryl at the front desk, we deeply regret that these positives were overshadowed by the challenges you encountered. Your feedback will be shared with our team to make the necessary improvements. We hope you will consider giving us another opportunity to provide a stay that truly reflects our standards in the future.
Best Regards,
Melvin Dore
Front Office Manager
As a Platinum member, I expect a lot from a Marriott. So when I say I’m very happy here, it does mean something.
I checked in to this hotel 3 times in July, for a total of 9 nights. Always got a room on a high floor, with stunning views. Not many rooms on each floor, so the wait for the elevators was never long, which was very important to me. Plus elevators for lower and higher floors are separated, so you don’t have to stop at every floor when you try to get to work in the morning.
Executive lounge is adequate. I say adequate as I just came back from Dubai where the Marriott executive lounge was like a full-service restaurant. That said, the thing that sets the lounge here apart from other locations is the staff. I love that is the same staff every time I go there. They recognize you and always make you feel welcome. It’s like coming home. It’s nice to see familiar faces. Thank you Eli, Irene, Dee Dee for always being great hosts. I missed out one lady’s name, but there’s a fourth there.
Front desk staff are also very welcoming, friendly, and accommodating. I only caught the names Geraldine and Adnan, but the whole team was wonderful.
Location is hard to beat, especially if you enjoy walking. Close to many, many subway stations as well, so you can go to anywhere in the city, including the 3 main airports if you feel adventurous.
Great location - near to subway as well as many major attractions. Has a restaurant on the ground floor, and many other eateries within walking distance.
A short walk to the Battery Park(and the ferry to Liberty Island) as well as the Memorial Park.
Dear Coastal66725779580,
Thank you for the generous review of New York Marriott Downtown. We are delighted you enjoyed our clean and fresh property and that our location was perfect for your needs. Thank you again for choosing our quieter downtown location for a relaxing escape. Knowing you found your haven with us and would love to return is the best compliment we could ask for. Until then, may your travels be filled with endless joy and unforgettable adventures.
Best Regards,
Melvin Dore
Front Office Manager
As soon as we got close to the hotel we were met by Idris who guided us inside, helped us with our bags and showed us where the front desk was. He put our bags to the side so we could check in then introduced us to Mr. Norman who would bring our things up to our room. We were only in town for a few days and wanted to maximize our stay. Our room was ready and clean. The front desk staff were amazing and Mr. Norman was a light. He had so much energy and made my boys feel so special. He shared some special history about the location and our view from 9/11. He made sure we had everything we needed and checked on us throughout our stay when we walked through the lobby. He told my boys “I was looking for you yesterday!” They felt like superstars. Idris was outside guiding the guests and made sure we knew where we were going so we didn’t look lost in the city. The housekeepers were amazing. The room was very clean and cleaned each day. The size of the rooms were the best we’ve seen in NY. We were super comfortable. Close to a lot of attractions and food plus the train. The food from the restaurant was so good. We ate there for breakfast and lunch a few times. The room credit was helpful to cover lunch, drinks and snacks. We also ran into the front desk manager who was so helpful as well. We can’t wait to come back.
