Great location - near to subway as well as many major attractions. Has a restaurant on the ground floor, and many other eateries within walking distance.
A short walk to the Battery Park(and the ferry to Liberty Island) as well as the Memorial Park.
Dear Coastal66725779580,
Thank you for the generous review of New York Marriott Downtown. We are delighted you enjoyed our clean and fresh property and that our location was perfect for your needs. Thank you again for choosing our quieter downtown location for a relaxing escape. Knowing you found your haven with us and would love to return is the best compliment we could ask for. Until then, may your travels be filled with endless joy and unforgettable adventures.
Best Regards,
Melvin Dore
Front Office Manager
As soon as we got close to the hotel we were met by Idris who guided us inside, helped us with our bags and showed us where the front desk was. He put our bags to the side so we could check in then introduced us to Mr. Norman who would bring our things up to our room. We were only in town for a few days and wanted to maximize our stay. Our room was ready and clean. The front desk staff were amazing and Mr. Norman was a light. He had so much energy and made my boys feel so special. He shared some special history about the location and our view from 9/11. He made sure we had everything we needed and checked on us throughout our stay when we walked through the lobby. He told my boys “I was looking for you yesterday!” They felt like superstars. Idris was outside guiding the guests and made sure we knew where we were going so we didn’t look lost in the city. The housekeepers were amazing. The room was very clean and cleaned each day. The size of the rooms were the best we’ve seen in NY. We were super comfortable. Close to a lot of attractions and food plus the train. The food from the restaurant was so good. We ate there for breakfast and lunch a few times. The room credit was helpful to cover lunch, drinks and snacks. We also ran into the front desk manager who was so helpful as well. We can’t wait to come back.
We love the location and the hotel! A great and smooth check in with a wonderful lady called Samantha. She was so friendly and recognised my husbands platinum for life status and upgraded us to a beautiful corner junior suite overlooking the Hudson one side and the freedom tower the other. We usually stay midtown but prefer this location as abit quieter. Samantha also checked us out upon departure and gave us a lovely gift which we didn't expect but was a lovely touch to a lovely stay. Was a lovely start to our holiday before we went on our cruise. So a big thank you and we will be back!
Dear sofieCartmel,
Thank you for your loyalty and for being a valued Marriott Bonvoy member. We are thrilled that your stay at New York Marriott Downtown was the perfect start to your holiday. Pampering you with a suite upgrade was our pleasure, and we are glad that Samantha's attentive service and thoughtful gesture perfectly reflected the spirit of hospitality we hold dear. We are so happy you recognized her efforts; we will be sure to share your praise with her. Thank you again for choosing our quieter downtown location for a relaxing escape. Knowing you found your haven with us and would love to return is the best compliment we could ask for. Until then, may your travels be filled with endless joy and unforgettable adventures.
Best Regards,
James Hatzidoukas,
Sr. Room Operations Manager
Gordon the front office manager was patient and resourceful when we forgot our physical card and only had Apple Pay. He had excellent customer service skills throughout our stay. The room was spacious, clean and quiet with a great night sleep. There is a Starbucks and FedEx in the building, the 9/11 museum is 3 minute walk away. The Concierge team were friendly and looked like they loved their jobs! Great stay and highly recommend it his hotel.
WORST HOTEL IN THE WORLD!
If I could give less than 1 star I would have given -100.
The worst hotel I stayed in. Very rude staff, very bad service, disgusting rooms, and thiefs. I stayed in this hotel because it was the closest to where I had work, but it was my worst experience.
My rooms was smelling weed and cigarettes, and I don’t smoke. When I complained about the smell they wanted to charge me with smoking fees . Ironic. And the staff member who spoke to me was the most disrespectful person I’ve seen in my life.
Dear 942kawtarh,
Thank you for your review. We want every guest to have a comfortable stay, so we are genuinely sorry to hear about the concern you encountered in your room. Additionally, we apologize for the way the situation was handled. We want every guest to be treated with respect and authentic, friendly service; therefore, we are disheartned to hear about your experience. We never want our guests to leave with such a negative impression of our hotel, so we will share your message appropriately as we are committed to enhancing our services and guest experiences on all levels.
Best Regards,
James Hatzidoukas
Sr. Room Operations Manager
