Name: Great location, excellent service!
Item: New York Marriott Downtown
Rating: 5
Author: 443cheriseb

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Kawtar H

2

Reviewed April 9, 2024

Worst hotel in the world.

WORST HOTEL IN THE WORLD!
If I could give less than 1 star I would have given -100.
The worst hotel I stayed in. Very rude staff, very bad service, disgusting rooms, and thiefs. I stayed in this hotel because it was the closest to where I had work, but it was my worst experience.
My rooms was smelling weed and cigarettes, and I don’t smoke. When I complained about the smell they wanted to charge me with smoking fees . Ironic. And the staff member who spoke to me was the most disrespectful person I’ve seen in my life.

Date of stay: April 2024

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1 Thank Kawtar H

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear 942kawtarh,

Thank you for your review. We want every guest to have a comfortable stay, so we are genuinely sorry to hear about the concern you encountered in your room. Additionally, we apologize for the way the situation was handled. We want every guest to be treated with respect and authentic, friendly service; therefore, we are disheartned to hear about your experience. We never want our guests to leave with such a negative impression of our hotel, so we will share your message appropriately as we are committed to enhancing our services and guest experiences on all levels.

Best Regards,
James Hatzidoukas
Sr. Room Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

JPNYC_1

New York City, New York

75

Reviewed April 5, 2024 via mobile

Great property in downtown NYC

This is a great location in downtown NYC. Close to multiple subway lines and a few blocks from the 9/11 memorial. Lashanda provided wonderful experience upon check in. She has such a lovely, bright personality I felt instantly at ease and welcomed upon arrival when greeted by her at the front desk.

Date of stay: April 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

ladyw0rsley

warrington

1

Reviewed April 2, 2024

Huge disappointment

The swimming pool is CLOSED. And not going to be reopened. I picked this hotel for the swimming pool as I am here for a week. And even though I have paid for my room I had to pay a further $600 deposit for the facility fee. The lift is very scary and hall are from a horror movie but to be fair even though the furniture is a little dated the room is clean and I have a great view of 9/11 and the Oculus.

Room tip: Swimming pool is CLOSED

Date of stay: April 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear ladyw0rsley,

Thank you for taking the time to post a review. We are sorry for any confusion you had regarding hotel amenities. Please know that we do not have a pool on-site for hotel guests, and this information is posted on our website so guests can have this information before booking with us. Furthermore, we regret the disappointment outlined regarding incidentals. Any incidental hold remaining will be refunded back to your account, and this can take your bank a few business days to process. Meanwhile, your concern with regard to our elevators has been noted and shared accordingly. On a positive note, it is nice to read you loved our well-kept accommodations featuring breathtaking views. Thank you for your patience, and we hope to have the opportunity to make the rest of your visit exceptional.

Best Regards,
James Hatzidoukas
Sr. Room Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

SABB802

Alexandria, Virginia

11184

Reviewed March 14, 2024

Great Customer Service

I stay here each time I can when visiting NYC for work, The hotel is in a great location and the staff are very professional. The Executive Lounge is worth coming for! The food they put out for breakfast and dinner is amazing. I don't need dinner after eating in the lounge. The two women staffing the Exec Lounge are amazing. They are so friendly and ask if they can help in any way. I have never had anyone staffing an Exec Lounge be so friendly! Would definitely recommend staying here!

Room tip: Use the Executive Lounge

Date of stay: March 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear SABB802,

Thank you for being our guest at New York Marriott Downtown and sharing your experience. We are delighted to know you were pleased with our ideal location, courteous associates, and excellent breakfast and dinner. We appreciate your recommendations, and we look forward to your return visit.

Best Regards,
James Hatzidoukas
Sr. Room Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Andrew L

1

Reviewed February 7, 2024

Rude staff & hidden fee

Booked my reservation through my employers online booking agency. There was no reference to the bogus “destination charge” while booking. Checked-in and was told about the $75 fee for the first time. I kindly explained that I will not be using any of the services like the bike they provide for use in downtown Manhattan. Instead of accommodating me, the front desk was extremely rude and essentially told me I was dumb. I have status with Marriott and frequently pay the destination fee, especially when I’m traveling for personal reasons and when I know in advance there is a fee associated with the stay. This place really rubbed me the wrong way. Rude staff at the front desk.

Date of stay: February 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear andrewlZ3473VG,

Thank you for evaluating your recent stay with us. We sincerely regret your disappointment regarding the destination fee and apologize for the way our front desk staff handled the situation. We want every guest to know how valued they are; therefore, we are disappointed this was not your experience. Your feedback and patience are much appreciated. Thank you for bringing this to our attention; we are grateful for your time and consideration.

Best Regards,
James Hatzidoukas
Sr. Room Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Great location, excellent service! - New York Marriott Downtown

Great location, excellent service!

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