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Reviews (2,029)
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All reviewsupper east sidefull kitchengardens nyccentral parkjunior suitesloan ketteringsmall kitchennew yorkquiet neighborhoodour home away from homerooms are hugesofa bedgreat neighborhoodby nyc standardsfew blocksdefinitely stay here againhousekeeping staff
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Reviewed 17 September 2017

Entering we were amazed how nice and comfortable the room is, spacious and clean. Will definitelyrecommend this hotel to anyone looking for a nice comfortable Stay. The front desk was very nice and really accommodating upon check-in and checkout.

  • Stayed: September 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with this hotel
Thank N5547QSjoelr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie T, General Manager at Gardens Suites Hotel by Affinia, responded to this reviewResponded 19 September 2017

Thank you for the review. I am happy to hear that you enjoyed your stay! We look forward to seeing you again.

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Reviewed 14 September 2017 via mobile

We went ti this hotel With my husband and my 3 boys im an emergency trio as we were running away from Miami because of Hurricane Irma. As soon as we arrived, we felt like we were at home. We rented a 2 bedroom apartment, it was very clean and very nicely furnished. The beds and pillows are good quality and the kitchen is very convenient when you travel with your family. This hotel is located in an amazing part of Manhattan!! Just a few mn away from Central Park zoo!!!
What was even better during our stay was the warmth and extreme kindness of the staff!! Grace from the front desk was always so nice and always ready to arrange to help us with many things. Sal was also so welcoming and even arranged a great deal with a private car to drive us back to the airport.
We really highly recommend this hotel!!!

Stayed: September 2017, traveled with family
Thank esther271077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie T, General Manager at Gardens Suites Hotel by Affinia, responded to this reviewResponded 15 September 2017

Thank you for the review! I am very happy to hear that you felt at home here, as that is our goal. I will pass on the kind words to Grace and Sal. We hope to see you again!

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Reviewed 13 September 2017

This hotel is beautiful & friendly, and Cliff, Sal & Pedro make you feel at home. These professional staff members are polite & service-oriented and they guarantee that your stay here will be top flight. Look nowhere else for the best hotel in New York City!

Room Tip: Large rooms with every amenity possible, including a full service kitchen and humongous bath.
  • Stayed: September 2017, traveled on business
    • Value
    • Location
    • Service
Thank beaucoupbeautiful
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie T, General Manager at Gardens Suites Hotel by Affinia, responded to this reviewResponded 15 September 2017

Thank you for the review! I am happy to hear you enjoyed your stay and were taken such good care of. I will pass on the kind words to Cliff, Sal, and Pedro. We look forward to seeing you again!

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Reviewed 9 September 2017

Stayed there for 11 nites.
Pros:
Great and friendly staff who were responsive to any issues;
Nice location away from the commotion of times sq area;
Nigel and other front desk staff good at finding restaurants;
Bikes fun to take out and tour Central Park with;
Cons:
Rooms tired and need upgrading;
Damage deposit fuzzy-not straightforward;
Elevators hard to get with construction work;
Kitchen needs a paring knife.


  • Stayed: August 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 845lawrencet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie T, General Manager at Gardens Suites Hotel by Affinia, responded to this reviewResponded 15 September 2017

Thank you for the review! I am happy to hear that you got to take advantage of the Affinia bikes! I am also happy to report we will be undergoing renovations to upgrade all the rooms starting in 2018. We hope to see you again soon!

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Reviewed 8 September 2017

The Gardens served as an excellent place to call home during a recent stay in NYC. It is centrally located and the staff is beyond helpful. The room was very clean and comfortable offering plenty of space.

  • Stayed: September 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank barbarak846
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie T, General Manager at Gardens Suites Hotel by Affinia, responded to this reviewResponded 15 September 2017

Thank you for the review! I am happy to hear you enjoyed your stay! We hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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