We were in New York on a promotion. We were promised accommodation in an upmarket Midtown 5 star hotel, but when we got there we were accommodated in a small 2 or 3 star hotel which was totally inadequate. I informed the people doing the promotion that I thought that their promotion was a fraudulent misrepresentation and that they had destroyed their brand as far as I was concerned, but that is another story.
We arrived at around 8pm at this very poor hotel and it was too late to find another. The next morning we left the hotel at 8:30 and went to the Le Parker Meridien. My wife wasn't feeling too well, which made things even more difficult.
We spoke to Darius at the front desk and he was magnificent. He could see that my wife was ill and he was determined to help as best as possible. He found a suitable room and as we are platinum members of the Ritz Carlton, part of the Starwood Group (as is the Le Parker Meridien), he upgraded us to a junior suite. He called housekeeping to get the room ready and said that he would SMS us as soon as the room was ready. Bearing in mind that check in is not before 3pm we were not hopeful.
We went back to the delinquent hotel to collect our luggage and no sooner had we got there but the text came through and said that we could come immediately. He had moved housekeeping to accommodate us and had given us a most beautiful room on the 38th floor. Reception is the first contact with the client and Le Parker Meridien can be proud of Darius. When we next visit New York we will certainly make it our first choice.
The hotel is well presented, as one would expect, superbly located and the service is excellent.
We did not make much use of the facilities, so I cannot comment on those.
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- Also Known As:
- Le Parker Meridien Hotel New York City
- Meridien New York City
- Meridien Le Parker
- Le Parker Meridien New York
- Le Parker Meridian