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Reviewed June 26, 2022

Really enjoyed our stay great location however it was bitter sweet as despite sending emails we still are waiting for our deposit to be returned
We stayed in April and when we checked in were told it would be returned within 3 weeks its now end of June and no sign of it
THIS IS UNACCEPTABLE!!!!

Date of stay: April 2022
    • Value
    • Cleanliness
    • Service
Thank julietindall12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rommel Gopez, Guest Services / Front Office at Hotel Edison, responded to this reviewResponded June 28, 2022

Dear julietindall12,
Thank you very much. We greatly appreciate your kind comments about the level of service you experienced. Your recommendations are warranted. We will present them to our team to see how we can make improvements based on your suggestions. Your may also reach out to our team at edisonaccounting@triumphhotels.com. We look forward to welcoming you back again soon.
Best regards,
Rommel Gopez
Director of Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2022 via mobile

We received excelent attention, especially from people of the security who helped us with some problems: Thanks Jahaida and John. I truly recommend this hotel. Also food in the restaurant was so good and it has a perfect location.

Date of stay: June 2022
Trip type: Traveled with family
Thank Josefinaaaa123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rommel Gopez, Guest Services / Front Office at Hotel Edison, responded to this reviewResponded June 28, 2022

Dear Josefinaaaa123,
Thank you so much for this glowing review. We work hard towards an exceptional guest experience, and it means the world to us when we hear that we are perceived as such. Thank you for the 5 gold stars, and I will make sure to pass on your kind words to the rest of our staff, especially Jahaida & John. We hope to see you again soon!
Best regards,
Rommel Gopez
Director of Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2022 via mobile

We had an issue with the safe and the passcode we choose, the security officier was so nice, amazing service, gave us advice and some good place to visit. The service was quick, we called and he came right away.

Date of stay: June 2022
Trip type: Traveled with friends
Thank abdoulayes666
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rommel Gopez, Guest Services / Front Office at Hotel Edison, responded to this reviewResponded June 26, 2022

Dear Abdoulayes666,
Thank you for sharing your thoughts with us. Exceeding our guests’ expectations is a goal our hotel staff strives to achieve daily with every guest interaction. We look forward to your next visit.
Best,
Rashawn Parris
Guest Relations Ambassador

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2022 via mobile

AmaZinggggg!! Loveeeee Kith!! He was so helpful and friendly !!
We had an issue with our age in our room and he helped us solve it in few minutes with the best attitude ever! I will comme back to this hotel just because of his service !

Date of stay: June 2022
Trip type: Traveled with family
Thank oumout2809
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rommel Gopez, Guest Services / Front Office at Hotel Edison, responded to this reviewResponded June 26, 2022

Dear Oumout2809,
Thank you for sharing your thoughts with us. Exceeding our guests’ expectations is a goal our hotel staff strives to achieve daily with every guest interaction. We look forward to your next visit.
Best,
Rashawn Parris
Guest Relations Ambassador

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2022 via mobile

Amazing service ( I love his service , a really nice officer). He helped us a lot and had a super positive energy.
If Kith is here, we will surely come back without any doubt. Thank you Kith for your help :)

Date of stay: June 2022
Trip type: Traveled with friends
Thank mariamt482
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rommel Gopez, Guest Services / Front Office at Hotel Edison, responded to this reviewResponded June 26, 2022

Dear Mariamt482,
We truly appreciate all the wonderful comments about the hotel and our staff. Compliments such as yours are the reason we are so encouraged and committed to providing the best service to our guests. Thank you again, and we look forward to providing you with the same level of hospitality during your next stay.
Best,
Rashawn Parris
Guest Relations Ambassador

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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