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Zio
San Pedro Sula, Honduras

Did not honor my reservation, terrible hotel. Stay away.

1.0 of 5 bubblesReviewed Sep 4, 2024
Terrible hotel. I had a reservation and when I showed up they told me they did not have any rooms. I am an elite member and they did not provide the compensation that they are suppose to offer when they cannot honor your reservation.

The hotel was not helpful and refuses to take responsibility.
Date of stay: July 2024
Trip type: Traveled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Naleni Sanichar, General Manager at Aloft Manhattan Downtown - Financial District, responded to this review
Responded Sep 27, 2024
Hello ilZio,

Thank you for choosing to stay at the Aloft and for your feedback. I am so sorry we were unable to accommodate you. Please email me at naleni@aloftfidi, so we can discuss the issue. I am hoping we can turn this unwanted situation around, and you will give us a chance in the near future to exceed your expectations.

Hope to hear from you soon.

Best,

Naleni Sanichar
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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6 - 11 of 486 reviews
Reviewed August 13, 2024 via mobile

Stayed here for 3 at the end of June. It was difficult for the uber driver to locate. But we found it! It’s on a side street.
It’s located right across from the Blue Haven Bar and Zunkers Bagels!
The ladies at the hotel front desk were very personable and helpful. They allowed us to check in a few hours early.
The room was small but comfortable. There is a small area to hang clothes. No drawers. There is a coffee maker and safe in the room.
The hotel has a bar and outside patio seating area. The bar is open late afternoons for happy hour, etc.
It is available to sit in during the day, has comfortable chairs, couches and are able to sit at the bar area with a laptop.
There is a fitness center on the bottom floor/basement. Honestly, it creeped me out to be down there by myself, so I didn’t use the gym.
There is breakfast offered for payment, in the afternoon, the leftover muffins are complimentary.
The hotel is is walking distance of most everything in the financial district. (about a 10-15 minute walk to 9/11 memorial, etc.
There is an amazing Panini restaurant, Pisillo Italian Panini, around the corner on Nassau street. The sandwiches are HUGE and can be shared.
Some of these reviews say not to stay in this hotel, however, we had a pleasant stay and would recommend.

Room tip: No parking by hotel.
Date of stay: June 2024
Trip type: Traveled as a couple
Thank mamasculley
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Naleni Sanichar, General Manager at Aloft Manhattan Downtown - Financial District, responded to this reviewResponded September 27, 2024

Hello Mamsculley,

Thank you for choosing the Aloft and for your feedback. I am glad you enjoyed your stay and the buzzing financial district. I will share your sentiments with the team. They will be happy to hear from you.

We hope to welcome you back soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 1, 2024

I had the greatest time at Aloft! Sonam the bartender was the sweetest and she took such care of us at WXYZ. The drinks are bomb and the location of the hotel was very convenient. Please visit the bar if you have a chance since it also has a really cute patio!!

Date of stay: July 2024
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 848kanishaa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Naleni Sanichar, General Manager at Aloft Manhattan Downtown - Financial District, responded to this reviewResponded September 27, 2024

Hello 848kanishaa,

Thank you for your feedback & for rating us 5-stars. I will be sure to share your sentiments with Sonam, she will be thrilled.

Hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 1, 2024

Visited for 2 weeks, and my wife came for 1 weekend during my stay. It’s nice to get back to the hotel after a long day of work and traveling The City, walk over to the hotel lounge, and have a Lemon Drop from the great bartender Sonam Sherpa. Thank you for everything, from sunny southern Oregon.

Date of stay: July 2024
Trip type: Traveled solo
Thank Javier V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Naleni Sanichar, General Manager at Aloft Manhattan Downtown - Financial District, responded to this reviewResponded September 27, 2024

Hello K1553RSjavierv,

Thank you for your fantastic review. Glad you enjoyed your stay and our refreshing lemon drop. I will be sure to share you compliments with Sonam. She will be thrilled.

Hope to see you again when your travels bring you back to the city!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 1, 2024 via mobile

Great place in the financial district. Sonam is a great bartender. The rooms are small but modern and the housekeeping does a good job at keeping the room clean. Close to the financial and most major attractions. Give it a try if you happen to be in NYC

Date of stay: August 2024
Trip type: Traveled on business
Thank Christopher K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Naleni Sanichar, General Manager at Aloft Manhattan Downtown - Financial District, responded to this reviewResponded September 27, 2024

Hello Christopher K,

Thank you for rating us 5- stars! I am thrilled that you enjoyed your stay with us. Sonam was also very excited to read your review.

We hope to see you again soon. Safe travel!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 31, 2024

The pillows are the fluffiest, comfortable beds and clean room. There was no fridge but they quickly bought one when we requested. The highlight of our Stay was the staff. They were kind and always asked how our stay was going every time. Happy hour at the bar is 4-6. Try their boombox in an actual boombox.

Room tip: Try the boombox cocktail their bar
Date of stay: July 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mark a
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Naleni Sanichar, General Manager at Aloft Manhattan Downtown - Financial District, responded to this reviewResponded September 27, 2024

Hello P5050SUmakra,

Thank you for leaving a review. I am so glad you enjoyed your stay, and you liked our boombox. Thank you for your warm sentiments towards staff, I am sure these sentiments will add a sparkle to their day.

Hope to welcome you back soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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