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Albert
Miami, Florida

Good option if you need to stay in Downtown Manhattan

4.0 of 5 bubblesReviewed Jun 12, 2024via mobile
In general, I liked my stay at the hotel. The most negative thing about my stay was my Standard room’s rate, which was $694 (with all taxes included) for 4 nights or $173 per night. The hotel and my room type were too basic to justify this high nightly rate. But to be fair, it was one of the cheapest hotel rates in Manhattan during the dates of my trip.
The hotel has a great location if you need to stay in the Financial District of Manhattan. The metro station is only a few blocks away from the hotel. There are a lot of cafes, restaurants, and shops around. The area is very lively during the daytime and pretty quiet during night hours. It is definitely not a party area of NYC.
The hotel’s building is generally in good condition. The lobby is nicely designed, and everything was ideally clean during my stay. There is a little kiosk in the lobby if you need to buy some snacks or soft drinks. My check-in was smooth. I requested a room on a high floor with some city view, and the front desk guy fulfilled my request. Finally, I got a room on the 17th floor. My Standard Room (#1706) was big enough to feel comfortable. Its design was typical of Aloft Hotels, and it felt comfortable. All the furniture was in very good condition. The King bed was very comfortable. My little wish for the room would be to have a bigger closet for clothes and stuff. It was very upsetting not to have a refrigerator in the room. The bathroom in my room was also big enough, and I liked its design, which included a fun orange color. The bathroom amenities were of good quality. The minus of the bathroom for me was the lack of a toilet brush. Wi-Fi was working well during my entire stay.
Wrapping up my review, I surely can recommend this hotel for a stay in Downtown Manhattan. But note that it is pretty basic, and in my opinion, it is not fair to pay the amount I paid for a Standard Room.
Date of stay: October 2023
Trip type: Traveled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Naleni Sanichar, General Manager at Aloft Manhattan Downtown - Financial District, responded to this review
Responded Sep 27, 2024
Hello AlbertLosAngeles,

Thank you for your feedback. I am glad you enjoyed your stay and will be using your feedback to make the appropriate changes.

Hope to see you again soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed February 14, 2024

The only reason I stayed at this dump was because there was a winter storm, and I needed to be as close as possible to my business meeting the next morning. It is dilapidated--think 60 year old public housing project dilapidated. Even the free bananas in the lobby were nearly black. Honestly, I'm not sure how it is that they haven't been defrocked of their Aloft brand by Marriott Corporate as it is a serious stain on the brand.

It is not, however, unclean, and I saw no signs of vermin or trash or other waste. The bed was fine, as were the linens, and the water pressure. The staff were friendly, too.

Bottom line, no matter how bad the snowstorm, or how convenient to any location, unless and until it is renovated, I wouldn't stay at this hotel again unless I lost a bet.

Date of stay: February 2024
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
Thank jackosan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Naleni Sanichar, General Manager at Aloft Manhattan Downtown - Financial District, responded to this reviewResponded April 16, 2024

Dear Jackosan,

Thank you for choosing to stay with us. Thank you for taking the time to share your experience with us. I am so sorry we fell short of your expectations.

Providing the highest level of hospitality is our number one priority. I will use your feedback to ensure we address these issues so as to provide a more fulfilling space and environment for our guests.

I hope you can give us another chance to exceed your expectations. Please do not hesitate to reach out to me directly if you choose to stay at our property again so I can personally arrange your accommodations.


Sincerely,
Aloft Fidi Downtown Manhattan Financial District
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2024 via mobile

Subject: Cautionary Incident at ALoft Hotel

Dear Manager/Concerned Party,

I hope this email finds you well. I am writing to bring to your attention a recent incident I encountered during my check-in at the ALoft hotel on February 1st at 10:30 pm.

While checking in, I had an unfortunate experience of being double-charged on purpose by the front desk associate. This individual, a girl with black hair, seemed intent on making it appear as if my card transactions were fraudulent. I am deeply concerned and disappointed by this behavior, as it is questionable and unprofessional.

Attached along with this email, you will find evidence that supports my allegation. As an individual working in the hotel industry myself, this incident has left me with an unpleasant impression and has raised questions about the integrity of your establishment.

I kindly request that you look into this matter promptly and address it with the utmost seriousness it deserves. The unauthorized double charging and the apparent attempt to decline my check-in without a valid reason is not only an inconvenience for me but also reflects poorly on the reputation of your hotel.

I trust that the necessary action will be taken to address this issue appropriately and ensure that such incidents do not occur in the future, preserving the trust and confidence of your valued guests. I would appreciate a response from you, acknowledging the situation and any corrective measures taken.

Thank you for your attention to this matter.

Yours sincerely,
Allen Johnson

Date of stay: February 2024
Trip type: Traveled as a couple
2  Thank Allen J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Naleni Sanichar, General Manager at Aloft Manhattan Downtown - Financial District, responded to this reviewResponded February 9, 2024

Hi Mr. Allen,

I am very sorry for the inconveniences you faced during your check in with your third-party reservation. The property did not receive payment from the third-party booking engine, and you choose to check in using your CC. This should have not been the case and you should have been able to check in using the reservation you pre booked and pre-paid for. I have reached out to the OTA, and they were able to verify that they do have your funds and will be processing a refund. Please allow 3-5 business days for this to reflect in your account. If there are any issues you may reach out directly to me to assist in resolving this in a timely manner.
I hope we can welcome you again soon when we can exceed your expectation.
Safe travels!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2024 via mobile

The hotel is in a decent location. The people that work there are very nice however, it is in desperate need of repair and upgrades in several areas.

See the photos for backup and proof.

The fitness center is tiny.

The toilet was running all night

Date of stay: January 2024
Trip type: Traveled on business
Thank Explorer37231892205
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Naleni Sanichar, General Manager at Aloft Manhattan Downtown - Financial District, responded to this reviewResponded February 8, 2024

Dear valued guest,

Thank you for recent stay with us and for the warm sentiments regarding team, I will be sure to share this with them. The hotel has been going through some recent changes and repairs and upgrades are on top of the list. I hope you can visit us again soon and enjoy some of our recent upgrades.
Safe travels!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 19, 2023

The worst customer service I have EVER received. Hotel staff could not have been more rude, more dismissive or more uncaring. I have called and emailed multiple times and got a different answer each time. Would rather stay in a box than stay here. Awful terrible diabolical!

Room tip: Don’t go
Date of stay: December 2023
  • Trip type: Traveled with family
    • Service
2  Thank Caroline W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Naleni Sanichar, General Manager at Aloft Manhattan Downtown - Financial District, responded to this reviewResponded February 9, 2024

Dear valued guest,

I am so sorry your interaction with the team was less than satisfying. This will be addressed immediately. Rest assure guest satisfaction is our number one priority over at the Aloft Fidi and I am sorry we fell short in this area.

I hope you will be able to give us a chance to fix this in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 20, 2023 via mobile

Avoid until refurbished! It’s clear this hotel is due a refit and they are waiting for the road works to be completed to do so as the gym and other facilities are closed as is the road the hotel is situated in! I’m amazed Marriott are marketing this hotel, photos are misleading as the wallpaper is practically peeling off the walls, mattresses are in conforta le, window won’t close properly so noisy as is the antiquated aircon, can’t change rooms as full!

I really feel mislead and am asking to be moved to a different hotel!

Room tip: Avoid this hotel until refurbished!
Date of stay: October 2023
Trip type: Traveled with family
1  Thank biljanaf2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Naleni Sanichar, General Manager at Aloft Manhattan Downtown - Financial District, responded to this reviewResponded February 8, 2024

Hi biljanaf018,

Thank you for you valued review. I am sorry the recent construction and street closures placed a damp on your stay. The street closures are finally down, and I hope you choose to stay with us again soon to enjoy our recent upgrades.
Safe travels!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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