The noise from the construction next door was deafening for all hours except midnight to 5 a.m. Sleeping through the extreme cacophony was impossible. We were not warned by staff that the work was occurring. The location, however, was great if you have business downtown.
Dear Valued Guest,
Thank you for taking the time to write a review. What you have described does not convey the typical experience we are known for, and we regret failing to impress you on this occasion. Rest assured, our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure that we always put our best foot forward and present our property, services, and all we offer in the best light.
Once again, we express our sincerest apologies for the shortcomings you experienced. We appreciate you for bringing these matters to our attention, and we commit to employing your feedback actively to prevent such incidents and enhance our hotel's overall atmosphere and experiences. Your comments have illuminated areas where we need to improve, and rest assured we are dedicated to serving better experiences that meet our guests' expectations. Thank you.
Sincerely,
Fourpoints by Sheraton Downtown NYC
212-273-9388
Its so sad and heartbreaking that Messages left at the hotel for my party were not passed to us. The messages were from an elderly relative living in NYC who we had hoped to meet for the first time during our stay.. we learned when we returned home that he had tried hard to make arrangements to meet us by ringing the hotel and leaving messages many times and we were broken hearted. My complaints to the hotel about this awful lapse in customer service and its consequences to our family were also dealt with poorly.
Dear Valued Guest,
Thank you for taking the time to write a review. What you have described does not convey the typical experience we are known for, and we regret failing to impress you on this occasion. Rest assured, our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure that we always put our best foot forward and present our property, services, and all we offer in the best light.
Once again, we express our sincerest apologies for the shortcomings you experienced. We appreciate you for bringing these matters to our attention, and we commit to employing your feedback actively to prevent such incidents and enhance our hotel's overall atmosphere and experiences. Your comments have illuminated areas where we need to improve, and rest assured we are dedicated to serving better experiences that meet our guests' expectations. Thank you.
Sincerely,
Fourpoints by Sheraton Downtown NYC
212-273-9388
Honestly I usually stay at another hotel nearby but since it was NYFW, it was $1800/night for the weekend so I decided to try this hotel. I will say that the location is great! I walked everywhere, got coffee next door, went to the SoHo diner for breakfast and then shopping. Hotel was clean, room was quiet, bed was comfortable and the front desk staff very nice. When I arrived on Friday night I decided to have a late dinner at the bar and food and dessert were great! I will be staying here again next time I am in NYC and save the hotel $$ for shopping instead!
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.
I stayed for 4 days with me and 2 family members. the room service employees were very good at there job and kind but the other employees at the front desk were always in a mood and rude over all. So i avoided them, but the actual room was pretty average it had a little closet for clothes a desk and some drawers. but some of the lights were super old and barley gave out light and some just did not even work at all! also there was no mini fridge so that was kinda bumming. so do I recommend this? Yes for the price and convenience.
Good day Micah,
Thank you for taking the time to write a review. What you have described does not convey the typical experience we are known for, and we regret failing to impress you on this occasion. Rest assured, our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure that we always put our best foot forward and present our property, services, and all we offer in the best light.
Once again, we express our sincerest apologies for the shortcomings you experienced. We appreciate you for bringing these matters to our attention, and we commit to employing your feedback actively to prevent such incidents and enhance our hotel's overall atmosphere and experiences. Your comments have illuminated areas where we need to improve, and rest assured we are dedicated to serving better experiences that meet our guests' expectations. Thank you.
Sincerely,
Fourpoints by Sheraton Downtown NYC
212-273-9388
Good hotel and if you can get a deal like I did then definitely one to consider. The big plus are the staff, so helpful and friendly. And then the room, whilst hotel rooms in New York are tiny I would say ours was above average size wise. It was clean and well maintained so no issues on cleanliness.
The location at first glance on arrival doesn't look great with all the construction nearby and the square out front often frequented by homeless people, but its really close to the Subway, the piers are nearby and WTC is about 7 mins walk, and we faced no hassle from anyone, it felt safe even at night on a weekend. With the subway nearby, being here gives easy access to everywhere you might want to go, e.g. Times Square in about 2-025 mins.
One possible improvement would be to have coffee available all day, it was there at breakfast hours but not after around 11am I think.
Overall, worthy of recommending and a big shout out to the staff.
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.
