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Thomas O

Beware - this hotel did not honor my confirmed reservation

1.0 of 5 bubblesReviewed Oct 24, 2024via mobile
Beware! I booked a night at the Four Points Sheraton Downtown for a work function. At the last minute, I received an e-mail that the hotel overbooked and gave my room to someone else. The best that they could do for me was to offer me a complimentary but lower quality hotel room in midtown 20 minutes away. Great deal for my employer; nothing but an inconvenience for me. Make sure to confirm that they don’t give your room away!!
Date of stay: October 2024
Trip type: Traveled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fourpoints by Sheraton Downtown NYC, General Manager at Four Points by Sheraton New York Downtown, responded to this review
Responded Oct 25, 2024
Dear Thomas,

Thank you for taking the time to write a review. What you have described does not convey the typical experience we are known for, and we regret failing to impress you on this occasion. Rest assured, our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure that we always put our best foot forward and present our property, services, and all we offer in the best light.

Once again, we express our sincerest apologies for the shortcomings you experienced. We appreciate you for bringing these matters to our attention, and we commit to employing your feedback actively to prevent such incidents and enhance our hotel's overall atmosphere and experiences. Your comments have illuminated areas where we need to improve, and rest assured we are dedicated to serving better experiences that meet our guests' expectations. Thank you.

Sincerely,

Fourpoints by Sheraton Downtown NYC
212-273-9388
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed October 7, 2024

The noise from the construction next door was deafening for all hours except midnight to 5 a.m. Sleeping through the extreme cacophony was impossible. We were not warned by staff that the work was occurring. The location, however, was great if you have business downtown.

Date of stay: October 2024
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Melissa D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fourpoints by Sheraton Downtown NYC, General Manager at Four Points by Sheraton New York Downtown, responded to this reviewResponded October 7, 2024

Dear Valued Guest,

Thank you for taking the time to write a review. What you have described does not convey the typical experience we are known for, and we regret failing to impress you on this occasion. Rest assured, our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure that we always put our best foot forward and present our property, services, and all we offer in the best light.

Once again, we express our sincerest apologies for the shortcomings you experienced. We appreciate you for bringing these matters to our attention, and we commit to employing your feedback actively to prevent such incidents and enhance our hotel's overall atmosphere and experiences. Your comments have illuminated areas where we need to improve, and rest assured we are dedicated to serving better experiences that meet our guests' expectations. Thank you.

Sincerely,
Fourpoints by Sheraton Downtown NYC
212-273-9388

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2024

Its so sad and heartbreaking that Messages left at the hotel for my party were not passed to us. The messages were from an elderly relative living in NYC who we had hoped to meet for the first time during our stay.. we learned when we returned home that he had tried hard to make arrangements to meet us by ringing the hotel and leaving messages many times and we were broken hearted. My complaints to the hotel about this awful lapse in customer service and its consequences to our family were also dealt with poorly.

Date of stay: July 2024
Trip type: Traveled with family
Thank sandrabC8976KX
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fourpoints by Sheraton Downtown NYC, General Manager at Four Points by Sheraton New York Downtown, responded to this reviewResponded October 1, 2024

Dear Valued Guest,

Thank you for taking the time to write a review. What you have described does not convey the typical experience we are known for, and we regret failing to impress you on this occasion. Rest assured, our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure that we always put our best foot forward and present our property, services, and all we offer in the best light.

Once again, we express our sincerest apologies for the shortcomings you experienced. We appreciate you for bringing these matters to our attention, and we commit to employing your feedback actively to prevent such incidents and enhance our hotel's overall atmosphere and experiences. Your comments have illuminated areas where we need to improve, and rest assured we are dedicated to serving better experiences that meet our guests' expectations. Thank you.

Sincerely,
Fourpoints by Sheraton Downtown NYC
212-273-9388

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2024

Honestly I usually stay at another hotel nearby but since it was NYFW, it was $1800/night for the weekend so I decided to try this hotel. I will say that the location is great! I walked everywhere, got coffee next door, went to the SoHo diner for breakfast and then shopping. Hotel was clean, room was quiet, bed was comfortable and the front desk staff very nice. When I arrived on Friday night I decided to have a late dinner at the bar and food and dessert were great! I will be staying here again next time I am in NYC and save the hotel $$ for shopping instead!

Room tip: Stay here and save the rest of your money for shopping in SoHo!!
Date of stay: September 2024
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank boymomkjones
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fourpoints by Sheraton Downtown NYC, General Manager at Four Points by Sheraton New York Downtown, responded to this reviewResponded November 5, 2024

Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2024 via mobile

I stayed for 4 days with me and 2 family members. the room service employees were very good at there job and kind but the other employees at the front desk were always in a mood and rude over all. So i avoided them, but the actual room was pretty average it had a little closet for clothes a desk and some drawers. but some of the lights were super old and barley gave out light and some just did not even work at all! also there was no mini fridge so that was kinda bumming. so do I recommend this? Yes for the price and convenience.

Room tip: If you hold the close door button and your floor in the elevator it will go straight to your room and ignore other calls🤫🤫
Date of stay: September 2024
Trip type: Traveled with family
Thank micah s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fourpoints by Sheraton Downtown NYC, General Manager at Four Points by Sheraton New York Downtown, responded to this reviewResponded September 16, 2024

Good day Micah,

Thank you for taking the time to write a review. What you have described does not convey the typical experience we are known for, and we regret failing to impress you on this occasion. Rest assured, our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure that we always put our best foot forward and present our property, services, and all we offer in the best light.

Once again, we express our sincerest apologies for the shortcomings you experienced. We appreciate you for bringing these matters to our attention, and we commit to employing your feedback actively to prevent such incidents and enhance our hotel's overall atmosphere and experiences. Your comments have illuminated areas where we need to improve, and rest assured we are dedicated to serving better experiences that meet our guests' expectations. Thank you.

Sincerely,

Fourpoints by Sheraton Downtown NYC
212-273-9388

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2024

Good hotel and if you can get a deal like I did then definitely one to consider. The big plus are the staff, so helpful and friendly. And then the room, whilst hotel rooms in New York are tiny I would say ours was above average size wise. It was clean and well maintained so no issues on cleanliness.
The location at first glance on arrival doesn't look great with all the construction nearby and the square out front often frequented by homeless people, but its really close to the Subway, the piers are nearby and WTC is about 7 mins walk, and we faced no hassle from anyone, it felt safe even at night on a weekend. With the subway nearby, being here gives easy access to everywhere you might want to go, e.g. Times Square in about 2-025 mins.
One possible improvement would be to have coffee available all day, it was there at breakfast hours but not after around 11am I think.
Overall, worthy of recommending and a big shout out to the staff.

Date of stay: August 2024
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nellym
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fourpoints by Sheraton Downtown NYC, General Manager at Four Points by Sheraton New York Downtown, responded to this reviewResponded November 5, 2024

Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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