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micah s

Very standard/half ok recommend for the price.

3.0 of 5 bubblesReviewed Sep 15, 2024via mobile
I stayed for 4 days with me and 2 family members. the room service employees were very good at there job and kind but the other employees at the front desk were always in a mood and rude over all. So i avoided them, but the actual room was pretty average it had a little closet for clothes a desk and some drawers. but some of the lights were super old and barley gave out light and some just did not even work at all! also there was no mini fridge so that was kinda bumming. so do I recommend this? Yes for the price and convenience.
Date of stay: September 2024
Room Tip: If you hold the close door button and your floor in the elevator it will go straight to your room...
Trip type: Traveled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fourpoints by Sheraton Downtown NYC, General Manager at Four Points by Sheraton New York Downtown, responded to this review
Responded Sep 16, 2024
Good day Micah,

Thank you for taking the time to write a review. What you have described does not convey the typical experience we are known for, and we regret failing to impress you on this occasion. Rest assured, our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure that we always put our best foot forward and present our property, services, and all we offer in the best light.

Once again, we express our sincerest apologies for the shortcomings you experienced. We appreciate you for bringing these matters to our attention, and we commit to employing your feedback actively to prevent such incidents and enhance our hotel's overall atmosphere and experiences. Your comments have illuminated areas where we need to improve, and rest assured we are dedicated to serving better experiences that meet our guests' expectations. Thank you.

Sincerely,

Fourpoints by Sheraton Downtown NYC
212-273-9388
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews the financial district wall street fulton street subway new york hotel is located freedom tower business hotel the world trade center few minutes walk coffee machine fidi nyc lines starbucks
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Reviewed September 3, 2024

Good hotel and if you can get a deal like I did then definitely one to consider. The big plus are the staff, so helpful and friendly. And then the room, whilst hotel rooms in New York are tiny I would say ours was above average size wise. It was clean and well maintained so no issues on cleanliness.
The location at first glance on arrival doesn't look great with all the construction nearby and the square out front often frequented by homeless people, but its really close to the Subway, the piers are nearby and WTC is about 7 mins walk, and we faced no hassle from anyone, it felt safe even at night on a weekend. With the subway nearby, being here gives easy access to everywhere you might want to go, e.g. Times Square in about 2-025 mins.
One possible improvement would be to have coffee available all day, it was there at breakfast hours but not after around 11am I think.
Overall, worthy of recommending and a big shout out to the staff.

Date of stay: August 2024
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nellym
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fourpoints by Sheraton Downtown NYC, General Manager at Four Points by Sheraton New York Downtown, responded to this reviewResponded 4 days ago

Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2024

This hotel is in a class of its own. Great location, great team and they are entirely focused on the customer. Ralph Godoy is the Operations Manager, and he always goes above and beyond to make me feel welcome and certain that he will be there to support my requests for our business - 10/10!

Date of stay: August 2024
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Guillermo R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fourpoints by Sheraton Downtown NYC, General Manager at Four Points by Sheraton New York Downtown, responded to this reviewResponded 4 days ago

Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2024

Our family of four stayed at the Four Points by Sheraton New York Downtown for a night, and we had a pleasant experience. While the rooms are not particularly spacious, the overall quality of the hotel and its excellent staff made our stay enjoyable.

The hotel's location is fantastic, providing easy access to New York City's bustling attractions and making it a convenient base for exploring downtown Manhattan. Despite the busy surroundings, the hotel offered a comfortable retreat.

The staff at Four Points by Sheraton were the highlight of our stay. The front desk associate who checked us in was welcoming and efficient, ensuring a smooth start to our visit. Additionally, the barman at the rooftop bar provided outstanding service, making our evening special with his friendly demeanor and excellent drink recommendations.

While the rooms were a bit smaller than we had hoped, they were clean and well-equipped, offering everything we needed for a short stay. The amenities provided were satisfactory, and the overall atmosphere was cozy.

In summary, our stay at the Four Points by Sheraton New York Downtown was a good experience, thanks to the superb staff and convenient location. I would recommend this hotel to anyone looking for a comfortable and friendly place to stay in downtown New York City.

Date of stay: July 2024
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank farmaq
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fourpoints by Sheraton Downtown NYC, General Manager at Four Points by Sheraton New York Downtown, responded to this reviewResponded 4 days ago

Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2024

Manhattan is somewhere that’s been on my bucket list ever since I was a kid. I stayed here for 5 days, the first half was business and the second half was leisure. I have to say that this property played a big part in making my trip memorable and enjoyable. It’s located in the heart of the Financial District which makes the location highly convenient. Wall St is only a few blocks away, the train station is also within walking distance. A plethora of restaurants and shops can also be reached by foot. My favorite spot in this area would be the pier. Per recommendation by Dasia (reception), I went there one evening and ended up going almost every day of my trip. It’s a less than 10 min walk. It had a perfect view and several options for drinks/food as she had mentioned.

Dasia and the rest of the FD staff were incredible and some of the best I’ve encountered. I’ve worked in hospitality for several years and stayed in countless hotels, so I know what it takes. Each FD agent were friendly, professional, polite and very knowledgeable about the area and NY in general. I enjoyed chatting with Dasia, Ashley and Kevin in the mornings. And in the evenings I had the pleasure of speaking with Jessica and Akeyla.

Akeyla deserves a special shout-out. I love Japanese food, and asked her one evening for a restaurant recommendation. She asked which foods in particular I wanted, and diligently researched the local options for me. She told me to try Zutto Japanese Bar in Tribeca, and gave me very clear instructions/directions with the subway. (Which I greatly appreciated as I’m from Nashville where we have almost no public transport and drive everywhere). I loved the restaurant and even went back a second time.

This hotel is phenomenal and I will definitely stay here again next time I am in The Big Apple.

Room tip: Ask the staff or a local for directions bc GPS is unusable in NYC. Also set up tap pay w OMNY if you plan to use the subway
Date of stay: July 2024
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Adrienne E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fourpoints by Sheraton Downtown NYC, General Manager at Four Points by Sheraton New York Downtown, responded to this reviewResponded 4 days ago

Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2024

This hotel is a hidden gem, especially if you want to stay in the financial district. It is within a short walk to the Wall Street subway station as well as Fulton Street so you can get virtually anywhere the subway goes.

The rooms were large for a New York City hotel, meaning you can walk around the beds and adequately use the desk which is rare in most hotels in NYC. The staff is uniformly friendly, helpful and knowledgeable.

The AC worked great, which was much appreciated on 90F /90% humidity days in the summer. The room was quite for New York City.

Date of stay: July 2024
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank pweiss
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fourpoints by Sheraton Downtown NYC, General Manager at Four Points by Sheraton New York Downtown, responded to this reviewResponded 4 days ago

Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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