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Adrienne E

Outstanding service, will stay again

5.0 of 5 bubblesReviewed Jul 29, 2024
Manhattan is somewhere that’s been on my bucket list ever since I was a kid. I stayed here for 5 days, the first half was business and the second half was leisure. I have to say that this property played a big part in making my trip memorable and enjoyable. It’s located in the heart of the Financial District which makes the location highly convenient. Wall St is only a few blocks away, the train station is also within walking distance. A plethora of restaurants and shops can also be reached by foot. My favorite spot in this area would be the pier. Per recommendation by Dasia (reception), I went there one evening and ended up going almost every day of my trip. It’s a less than 10 min walk. It had a perfect view and several options for drinks/food as she had mentioned.

Dasia and the rest of the FD staff were incredible and some of the best I’ve encountered. I’ve worked in hospitality for several years and stayed in countless hotels, so I know what it takes. Each FD agent were friendly, professional, polite and very knowledgeable about the area and NY in general. I enjoyed chatting with Dasia, Ashley and Kevin in the mornings. And in the evenings I had the pleasure of speaking with Jessica and Akeyla.

Akeyla deserves a special shout-out. I love Japanese food, and asked her one evening for a restaurant recommendation. She asked which foods in particular I wanted, and diligently researched the local options for me. She told me to try Zutto Japanese Bar in Tribeca, and gave me very clear instructions/directions with the subway. (Which I greatly appreciated as I’m from Nashville where we have almost no public transport and drive everywhere). I loved the restaurant and even went back a second time.

This hotel is phenomenal and I will definitely stay here again next time I am in The Big Apple.
Date of stay: July 2024
Room Tip: Ask the staff or a local for directions bc GPS is unusable in NYC. Also set up tap pay w OMNY if...
Trip type: Traveled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fourpoints by Sheraton Downtown NYC, General Manager at Four Points by Sheraton New York Downtown, responded to this review
Responded Nov 4, 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (584)
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All reviews the financial district wall street fulton street subway new york hotel is located freedom tower business hotel the world trade center few minutes walk coffee machine fidi nyc lines starbucks
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Reviewed July 25, 2024

This hotel is a hidden gem, especially if you want to stay in the financial district. It is within a short walk to the Wall Street subway station as well as Fulton Street so you can get virtually anywhere the subway goes.

The rooms were large for a New York City hotel, meaning you can walk around the beds and adequately use the desk which is rare in most hotels in NYC. The staff is uniformly friendly, helpful and knowledgeable.

The AC worked great, which was much appreciated on 90F /90% humidity days in the summer. The room was quite for New York City.

Date of stay: July 2024
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank pweiss
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fourpoints by Sheraton Downtown NYC, General Manager at Four Points by Sheraton New York Downtown, responded to this reviewResponded November 5, 2024

Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2024

I called in advance because my daughter and her friends are coming to New York from California to celebrate her 21st birthday. The manager, Ralph, was very accommodating with my request and he was able to book the rooms altogether.
Kevin at the front desk was also very friendly upon my daughter's check in.
Rooms are very clean.

In addition to the friendly atmosphere, my daughter received a personalized birthday letter with a bottle of wine. Thank YOU to the whole team for making this happen!!
My daughter and her friends had a memorable 21st birthday celebration. We will definitely be back again!

Date of stay: June 2024
Trip type: Traveled with friends
Thank Jowin R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fourpoints by Sheraton Downtown NYC, General Manager at Four Points by Sheraton New York Downtown, responded to this reviewResponded November 5, 2024

Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2024

I called the Hotel on the day of a reservation in order to cancel the first night because my plane had technical issues. I called on time per Platinum Elite rules. Although the hotel stated on the phone that the 1st night had been cancelled, then did not do it and kept my Marriott points. It's obvious that this is a local hotel policy, not Marriott's. I would avoid this hotel for this reason. The cancellation call can be seen on my phone records, yet Marriott and the hotel state that since since they did not send the cancellation notice, they will not reimburse the points to my account. Very disappointing after so many years as a loyal Marriott customer.

Date of stay: May 2024
Trip type: Traveled with family
Thank Jack O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fourpoints by Sheraton Downtown NYC, General Manager at Four Points by Sheraton New York Downtown, responded to this reviewResponded June 18, 2024

Dear Valued Guest,

We understand your frustration with the room discrepancies and are genuinely regretful over any inconvenience it may have caused you. Clarity and honesty regarding costs are a priority. We assure you that our team typically provides transparent information about rates and ancillary charges. This is certainly not the experience we aim to provide our valued guests. Your input on this matter is crucial and will be raised to our management team for a thorough review.

Please give us a call at 212 273 9388 so we can further assist you on fixing the issue.

We deeply apologize for the inconveniences you faced and understand that the overall experience was not a positive one. We take your feedback seriously as it helps us continue improving to offer better experiences for our future guests. Again, thank you for choosing us. We hope you give us another opportunity to share a more positive experience with you on your next visit to New York City.

Thank you!

Sincerely,

Fourpoints by Sheraton Downtown NYC

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2024 via mobile

Overall, great stay, and breakfast was a bit tiny, but very well prepared, the hotels location and access to the metro station and public transport also convenient. The room was on the corner and had a great view of the city, everyone has been friendly and supportive.

Date of stay: June 2024
Trip type: Traveled as a couple
Thank SQUALO85
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fourpoints by Sheraton Downtown NYC, General Manager at Four Points by Sheraton New York Downtown, responded to this reviewResponded November 5, 2024

Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 15, 2024

The room is a standard Marriott room. The location is great, and near a subway. The service could use improvement. Great value, and it's available using a Marriott certificate I would recommend the hotel and look forward to staying again. Thanks.

Date of stay: June 2024
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Intrepidtraveler53
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fourpoints by Sheraton Downtown NYC, General Manager at Four Points by Sheraton New York Downtown, responded to this reviewResponded November 5, 2024

Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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