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Reviews (1,197)
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All reviewshell's kitchentimes squarehi expressnew yorkthe breakfast areawest sidefree breakfastminute walkthe nearest subway stationyogurtfew blockshot breakfastrooms are smallbreakfast staffhotel is locatedeach morningwould stay again
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Reviewed 18 September 2017 via mobile

The hotel is value for money option in NYC. It offered free breakfast and adequate in room facilities. The housekeeping could definitely be improved and the checkin experience could be improved as well. I was provided keys to a room which was already occupied.

Stayed: January 2017, traveled solo
Thank NaikV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susana M, General Manager at Holiday Inn Express Manhattan Midtown West, responded to this reviewResponded 21 September 2017

Dear NaikV,

Thank you so much for sharing your feedback with us! We are glad that you enjoyed our hotel and that you felt it was a great overall stay experience! It's disappointing to hear that your check in experience was flawed and not how we usually receive our guest. We apologize that you experienced this and we will address your concerns.
We hope that our amazing location and adventurous city leaves you wanting to return to experience another extraordinary stay experience!

With warm regards,
Susana McCoon
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 11 September 2017

I stayed here for 7 nights with my daughter who is 18, we were allocated a room with a King Size bed which was fine as the bed was absolutely huge also very comfortable with lovely fluffy pillows. I was surprised at the size of the room as I'd heard that rooms in New York were on the small size. We had a good sized wardrobe, but only 6 hangers, a desk, flat screen TV, fridge and a Keurig coffee maker. The bed was made daily but I had to leave a note for housekeeping to leave us more coffee and I'm pretty sure that although they emptied the bins daily they didn't actually hoover the carpet. Lovely big shower in the bathroom with good water pressure, nice white fluffy towels but only a small area around the sink to put our toiletries so we ended up leaving them in our washbags.
A buffet breakfast was include in our room rate and the food was basic but acceptable with a choice of a cooked meal as well as cereal and toast, muffin or bagel and even freshly made pancakes. The coffee/tea section was available 24/7 which was useful when the coffee in our room wasn't replaced. The breakfast area is small and seats are at a premium at least 3 out of the 7 days we were there we had to grab our breakfast and take it outside to the patio area to eat. The weather while we were there was around 25-30 degrees so eating outside wasn't much of a problem but I wouldn't fancy having to do that any later in the year.
Location wise the hotel is opposite a Salvation Army hostel which I was a little apprehensive about but which was in fact absolutely fine. It's about a 20 minute walk to Times Square and the nearest subway station and being in Hell's Kitchen there are plenty of places around to eat. Eating in New York we found was very expensive but the fact that the room had a fridge meant that we could buy supplies from the grocery stores, keep them in there and then eat in our room. The hotel had no problem with guests bringing back food and eating it either in their room or in the hotels breakfast area.
Staff in the hotel from reception to housekeeping were all very pleasant and friendly. The receptionist helped organise our airport transfer and also arranged for our luggage to be stored until we were ready to depart for the airport.
The hotel has vending machines and ice machines on every other floor and a limited range of drinks and snacks can be purchased from reception.
If you are looking for a hotel with a view then this is not it, however for the price I paid it was really good value for money and in a good location, if I had wanted luxury I would probably of had to pay 3 times the price.

  • Stayed: September 2017, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank Linda_Davies46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susana M, General Manager at Holiday Inn Express Manhattan Midtown West, responded to this reviewResponded 14 September 2017

Dear Linda_Davies46,
Thank you for sharing your recent stay experience with us! We are delighted to hear that you had a wonderful stay and that you really appreciated our extraordinary services, and great location!! We would love to welcome you back upon another adventure to the city that never sleeps!

Best regards,

Susana McCoon
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 6 September 2017

This hotel is ok, reasonably clean and a fair choice at breakfast . Bed was comfortable but the bedding had small holes in it. We arrived at 10.00 pm after a long flight and could really have done with out the chaotic reception area. Breakfast is ok but again chaotic and self served on plastic plates. The hotel is close to penn station and time square. However, it was difficult to find at night and would not advice lone individuals to walk round this area at night. Staff were friendly and third to help but there systems were not up to the job hence the delays in check in. Also the staff were using the only lifts to move stuff meaning a long Que. for visitors for lifts.

Room Tip: the building is very tall and slim so only 4 rooms per floor, watch out of you have mobility problems as you would never get out in a fire.
  • Stayed: August 2017, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank skiersuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susana M, General Manager at Holiday Inn Express Manhattan Midtown West, responded to this reviewResponded 7 September 2017

Dear skiersuk,
Thank you for taking the time to share your review with us! We are disheartened to hear that your stay during a very special time was not to your expectations. We will discuss you experience with our team so that we may exceed all expectations in the future. We apologize that your stay was less than what you expected and hope that this experience does not tarnish your future plans to stay at any of our IHG family hotels.

With warm regards,
Susana McCoon
Assistant General Manager

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Reviewed 5 September 2017

We stayed for one night and were very happy with the hotel - it had everything we needed. I found the location to be very good - an easy walk to mid-town and the theater district, close to good restaurants (9th Ave has a great variety). I'm not sure why some reviewers have found the area around the hotel to be a problem - it felt very safe to us, even at night. The room was clean, comfortable and for the most part quiet, although there was a fair amount of noise from the hallway in the morning as people were leaving and the rooms were being cleaned. As other reviews have mentioned, the breakfast area gets quite busy, but the food was good and fresh and they kept it well stocked. The staff were helpful and friendly. I think the value for the price is excellent and would definitely stay here again - especially if you're looking for an affordable room with two beds, which can be hard to find in this city, this hotel is a great choice.

Stayed: September 2017
Thank thomas73331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susana M, General Manager at Holiday Inn Express Manhattan Midtown West, responded to this reviewResponded 7 September 2017

Dear thomas73331,
Thank you so much for sharing your feedback with us! We are glad that you enjoyed our hotel ! We hope that our amazing location and adventurous city leaves you wanting to return to experience another magnificent stay experience!

With warm regards,

Susana McCoon
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 September 2017

Great location, approx 10 minute walk to Times Square. Most of the staff were extremely friendly and helpful. The only small problem we had was when we tried to use one lift and it wasn't working, so we waited for the next one, only to be told by Sandra Anne ? That we didn't know how to use the lift and that there was nothing wrong with it. So back in it we went, waited two minutes for Sandra Anne to realize that in fact it wasn't working, like we had already told her, however It was back in service by the time we came back to the hotel later that day. I travelled with my 17 year old daughter and had a room with a king size bed, which was more than adequate for the both of us to share. We stayed for 6 nights. The fact that breakfast is included is a huge bonus and the variety on offer Is great. Toast, pastries, yogurts, hot breakfast (eggs, bacon, sausages, turkey sausage burgers) pancakes etc. we did get up early each morning 6.30 to avoid the breakfast rush. Tea and coffee are available all day and to our surprise, one hot day on return from our day out returned to refreshing home made lemonade. I really would recommend this hotel to anyone wanting a base for seeing the sights of the New York and surrounding areas. The subway is about a 10 minutes walk to get to most places, but we enjoyed walking to attractions. We had pre booked hotel transportation to and from the airport and the lady at the desk was more than happy to call up and arrange our pick up time for the flight home. Thanks for making our first time to New York a really great one

  • Stayed: August 2017, traveled with family
    • Location
    • Rooms
    • Service
Thank natalie c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susana M, General Manager at Holiday Inn Express Manhattan Midtown West, responded to this reviewResponded 4 September 2017

Dear natalie c,

Thank you for your review ! We would like to begin with an apology in reference to Sandra Anne's assumption and unnecessary guidance which ended up not being accurate during your stay. We are so happy to hear that your overall stay was not tarnished and that you felt the warmth and professionalism of our team! We are also thrilled that your visit to the "Big Apple" was a splendid one! We certainly hope we have the honor of welcoming you back again upon your next adventure to "the city that never sleeps"!

Best regards,
Susana McCoon
Assistant General Manager

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