Amazing staff! Eddie was extremely personable! I loved how quiet the room was and how close it was to everything in Times Square! It was a great trip overall! I will definitely being staying again. They followed all Covid procedures and it was so clean!More
HIExpress.com
Taking safety measures
Official SiteTaking safety measures
Doubletree.comTaking safety measures
This was my 5th stay at this location (2nd during Covid) I have felt safe with the protocols they have in place-limited housekeeping, contact free check-in and re-worked breakfast buffet. It's a great location right in Midtown.
Hello Chase450,
Thank you for coming back to stay with us specially during this time, Thank you for understand our new standard during the Pandemic. The staff goes a long way to making sure that every guest has a memorable stay.
Take care, be safe and we look forward to seeing you again.
I quarantined for 4 days at the hotel. The staff at the reception was friendly and very helpful! The room was comfortable and spacious and had a great view. It was convenient to have a sofa and a mini fridge in the room. Book a high floor room for the best view.
Hello 575Maya,
Thank you for staying with us and sharing your experience during the Pandemic. We are pleased that you had a good time during your stay with us.
Take care, be safe and we look forward to seeing you again.
it a plumbing emergency in my house & we needed refuge inexpensive, comfortable, nearby and right now. Place answered all of those and more. We're happy.
And you don't even have to go the reception desk, everything is done electronically through app.
Hello Onpointilya,
Thank you for your feedback and for saying with us, I'm glad that we met your expectation. As you mentioned our World of Hyatt App have an amazing featuring such as checking in and viewing your room type and room number through the app. We hope to see you soon!
The location is perfect. The terrace on the top floor has a good view, the staff is friendly and nice. The carpet in the room was stained, and the bathroom floor was a little unclean too. Overall, it is a great place and I recommend it.
Hello Mehelunique,
Thank you for staying with us and your feedback. I'm glad you had an enjoyable stay with us, Thank you for pointing out our staff, location and the view from the terrace. I will be addressing your concerns with the Housekeeping team in regard of the cleanliness of the room. Thank you for your feedback.
Comfortable beds, decent sized room, convenient location , very pleasant and professional desk staff. Common areas dated but clean. Room 2502 is in need of a few minor, general repairs. Sofa is visibly dirty and stained. I most likely wouldn’t stay again.
Hello Sunrise,
Thank you taking the time to share your experience with us. I'm sorry that you experienced an issue with housekeeping, but I'm glad that you did enjoy your stay with us. I will share your comments with the housekeeping staff.
We appreciate your feedback!
