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Guillermo Bellido
Basel, Switzerland

Nice hotel in the heart of the financial district

4.0 of 5 bubblesReviewed May 1, 2024via mobile
We stayed 7 nights. Hotel is in a very nice location, a block away from Wall Street and a few steps away from Metro Yellow Line R and W. Lots of other metro stations around. Whole foods supermarket nearby was handy to buy a quick bite or extras. Hotel is clean, well maintained, and everything works well. Servers at the Half Moon hotel restaurant were very polite, helpful and caring. Food was good - happy hour from noon to 7.00 pm with great prices. No leisure room, air conditioner a bit loud and hard to control temperature. Surprised they charged us extra to keep baggage in storage room a few hours after check out.
Date of stay: April 2024
Trip type: Traveled with family
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Reviewed April 26, 2024 via mobile

Just had a very enjoyable 8 night stay at the hotel. Warm welcome at reception and our double queen room was very clean,spacious and comfortable. Beds are very cosy and the shower was great with lovely shampoo, conditioner and body wash on tap.
Highly recommend you eat at the small restaurant downstairs in the hotel. Excellent value for money with very tasty food ,check out their extended Happy Hour. Great friendly service from Finn and company.
Good places to eat just around the corner from the hotel too and well located for the Subway for easy commutes around the city.
We were on the 8th Floor but could hear the rumble of the nearby subway lines during the night….recommend higher floors if you are light sleepers, however this didn’t bother us as we found the hotel to be very quiet.
Wouldn’t hesitate to fully commend all staff at the hotel and we definitely look forward to coming back for a return visit hopefully soon.

Date of stay: April 2024
Trip type: Traveled with family
Thank Lynette N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 10, 2024

Quiet and clean rooms, very friendly front desk, and thoughtful details. The bathrooms are pretty roomy for a NY hotel, and it is super convenient if you’re on business. I also like that they send you a text after you check in to make sure everything in your room is OK.

Date of stay: April 2024
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Alice C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 6, 2024 via mobile

What an amazing newer hotel. The location can’t be beat. We booked 2 rooms. One with two bed on the 8th floor and the other king bed on the 30th floor. We thought the rooms were very spacious. Beds are comfy, room clean everyday ,room temperature was spot on. Great products of shower gel , shampoo and conditioner. The front desk are friendly. Mr. Bailey was my favorite. I have to brag about the location. Less than a min walk to 7-11 open 24/7 and cheapest coffee and snack. Turn right you will see the local 24 hrs quick breakfast, lunch and diner style. Bagels for $2.25 , bagel with eggs and meat $7. I think it calls Cafe Novo own by a Korean couples. I love this place. 5 of us ordered breakfast and cost around $26 which was really cheap. If you are looking for a good bang for your bucks these 7-11 and Cafe Novo are the way to go.

Subway line yellow R and red 1 Rector Station is literally 30 meters to the hotel. Trinity church also right in front of the hotel . Walk one block Green line Wall Street station. Can’t get any better than this..

Easy 10 mins walk to 9/11. We took the bus and train from LGA airport to the hotel. Took less than 1 hr.

I will not stay elsewhere if I return only hotel indigo.

Room tip: Quite a thin wall. You will hear your next door neighbor
Date of stay: April 2024
Trip type: Traveled with family
Thank Pipymumow
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Simmons, General Manager at Hotel Indigo NYC Financial District, an IHG hotel, responded to this reviewResponded April 9, 2024

Hello Pipymumow,

We Hotel Indigo NYC Financial District are delighted to hear that you enjoyed our hospitality during your recent stay.
We have shared your amazing feedback with our team and specially Bailey for going above and beyond.
We are looking forward to your next visit and thank you for choosing us during your visit.

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Reviewed February 23, 2024

Hotel Indigo is a hidden gem located in the financial district. The newly appointed rooms are beautiful & cozy. The staff are super friendly & helpful as well! There is a small cafe located on the first floor with convenient hours and a delicious menu. The hotel is within walking distance to the 9/11 Memorial/Museum, Statue of Liberty & Wall Street. The R train is directly across the street which makes it super easy to travel uptown! Excellent hotel & great value!

Date of stay: February 2024
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank Linda H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Simmons, General Manager at Hotel Indigo NYC Financial District, an IHG hotel, responded to this reviewResponded April 2, 2024

Hello lindahY545XE,

Thank you so much for staying with us during your recent trip to NYC. We are happy to hear that you enjoyed your stay with us and we look forward to seeing you again soon.

Thank you,

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Reviewed February 20, 2024 via mobile

Catastrophic front desk staff that should be fired! They charged us 1123$ for a room that costs 614$+200$ deposit for 4 nights! Thank god our foreigner credit card didn’t validate the transaction! We had a meeting and we were in a hurry! And because of the idiocy and unprofessionalism of the front desk staff, that failed to do a simple task such us a check in of an IHG member, a task that should take 5-10min took 45min, as they had to call the manager to fix their mess! And made us loose our appointment which is one of the reason we came to New York In The first place! So I am not at all happy with the front desk AT ALL! Also you should update the hotel location in google maps and Apple Maps because it’s wrong and it frustrate the taxi and Uber and cab drivers to find it and so it does to us! Thank you!

Room tip: Be careful with the front desk and how much they charge to your credit card!
Date of stay: February 2024
Trip type: Traveled on business
Thank 223imaneb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Hotel Indigo NYC Financial District, an IHG hotel, responded to this reviewResponded March 6, 2024

Hi 223imaneb,

We appreciate you choosing the Hotel Indigo New York City Financial District for your leisure stay.

We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.

I have sent you a private message to discuss this further.

I hope we'll remain your dependable choice, as we promise to make your stay more memorable and exciting.

Yours in hospitality,

Melissa P
Case Manager
IHG Hotels & Resorts
Service

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