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Zy A
Myrtle Beach, South Carolina

Nice experience here!

5.0 of 5 bubblesReviewed Sep 21, 2024via mobile
Very nice and helpful staff, good location(in downtown) nice restaurants, cafes and mall around the hotel, and of course beautiful view! Stayed there for a week, never had any problems, rooms are pretty spacious and clean especially for New York.
Date of stay: July 2024
Room Tip: You can nicely ask if they have rooms in upper floors( nice view).
Trip type: Traveled on business
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Reviewed September 17, 2024 via mobile

Our first stay at One Cloud and can’t wait to go back. We got a fantastic welcome from Gillian on the front desk and were thrilled to hear we had an upgrade and drinks vouchers to celebrate my daughters birthday. The room was spacious and super clean and we had the most amazing view. There was no street noise. The area is so convenient as we walked to the South Street Seaport area and there are so many subway and path connections from the nearby WTC station. Every staff member we encountered was so helpful and courteous. Our 6 night stay was our best NY hotel stay to date and it was incredible value.

Date of stay: September 2024
Trip type: Traveled with family
Thank Kennedy2705
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 28, 2024

We chose this hotel for two nights to spend our 25th wedding anniversary in Manhattan.
We had a room on the 19th floor with views of Ground Zero, 9/11 Museum, Oculus, the OWTC and the Hudson River.
The room was clean and nice. It had everything we needed.
Beds comfortable, bathroom clean.
Close to the subway station and to the Piers. A nice base for exploring Manhattan.
Reception and staff friendly. We received free tickets for a welcome drink at the hotel bar. After checking out, the hotel held our luggage for a few hours without charge.

Date of stay: June 2024
Trip type: Traveled as a couple
Thank Seaside54440645636
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 25, 2024

Room not serviced for 2nights, fridge not work, no microwave, no shampoo. Booked 2 rooms for same price but 1 was substandard. 3cups that took 25 mins to fix after 2 calls, lost top that took 2 requests to return, green tea given when peppermint was asked for, bar staff sarcastic remark

Room tip: Don’t accept a room on 5th floor, ask for one on 10th floor at least and don’t ignore any requests that have been missed - keep asking!
Date of stay: July 2024
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Sally C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Black, General Manager at The Cloud One New York-Downtown, responded to this reviewResponded August 8, 2024

Thank you for your feedback, and our apologies, we have clearly missed the mark on this occasion. As you can see from the other reviews, this is not typical. We have communicated with housekeeping on the lack of room service, but without your stay details, I am not able to give you closure. We were not aware of the mini refrigerator not working and have not had any reports. In our hotel amenities, you would have noted we do not have microwaves in our rooms, but shampoo is definitely provided, along with body wash and hand wash at the sink, and, unfortunately, we do not offer peppermint tea. Our rooms are all the same with the exception of the views (Cloud, City, River) and these too are described in detail on our website so guest can select the category that meets their needs. I have taken all of your staff feedback on board, and we will address the bar team in a general manner, as our standards are to provide high levels of guest service through the hotel.
Hopefully, we will have a second chance to make a much better impression.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2024 via mobile

Stayed here for one night in July 2024. This is a good hotel and exceeded expectations. Great location near the World Trade Center complex. Room was spotless and the views were tremendous. Good price for New York and would definitely recommend.

Date of stay: July 2024
Trip type: Traveled as a couple
Thank adriant832
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 26, 2024 via mobile

I stayed here for four nights in mid June and had a really fantastic stay. The staff were really friendly and the hotel very clean, comfortable and modern.

I had been a little concerned after booking when I had read the reviews about broken lifts and construction work next door but we didn’t experience any problems with either. So I personally don’t think that the hotel merits the low rating.

Despite being downtown the hotel is really convenient for most places. It is well served by multiple subway stations and we never struggled to jump on a train to get everywhere we wanted really quickly and easily.

Due to the location by the World Trade Centre memorial this is a pretty quiet and slower paced part of Manhattan which we really liked. The construction that has taken place since 9/11 has been sympathetic to the events that took place and recognise the significant sacrifices of those who lost their lives.

It is still part of a busy and vibrant part of Manhattan though, close to Wall Street, Battery Park and the Staten Island Ferry. We also easily walked across the Brooklyn Bridge from the hotel so I really liked the location.

The room was probably a bit small by American standards but big enough by European. The bed was really comfortable and the bathroom modern and came with nice toiletries.

A deli is being opened below the hotel which is the only thing I would have liked to have been different - that it had already opened as it looked great.

Would definitely stay again.

Date of stay: June 2024
Trip type: Traveled as a couple
Thank vic79uk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Black, General Manager at The Cloud One New York-Downtown, responded to this reviewResponded July 11, 2024

Thank you for your stay and very kind review. Often guests comment on things out of our control and evaluate us on amenities and services we do not offer. We greatly appreciate your direct feedback and look forward to your return,

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