Stayed 4 nights on vacation. Check in was fast and friendly. Our room was a bit of a disappointment. The bedroom was small, though the bed was very comfortable, and there was hardly any storage space. The wardrobe was very narrow. There was only one bedside cabinet, with a very small drawer. We had to store most of our clothes on the 2 seats in the room. The lighting in the room was very poor and we even had to use the torches on our phones to see certain things. There was a decent sized TV in the room, and a coffee maker, although the coffee and tea pods were not replenished each day. The one plus was the bathroom - very spacious, with a good shower and the best lighting! Housekeeping was hit and miss. One day, we were out from 9.30am til 5pm and when we got back, the room hadn't been cleaned. We reported this to reception. Breakfast was included, and it was excellent. The downstairs bar was supposed to be open early evening, but never was. We tried the 'rooftop' bar once. It had no atmosphere, hardly any custom and it cost us over $40 for 2 small glasses of wine. We never went up there again.
Negatives:
Dark room, no storage space, poor housekeeping.
Positives:
Big and bright bathroom, great breakfast and superb location. The hotel is in the heart of the financial district, and there are many good bars and restaurants within a short walk.

To be honest for what we paid the hotel was a total disappointment. Reception staff, friendly and professional, Buttonwood cafe staff, again very friendly,
Rooms...extremely small and poorly designed. Poor lighting too. One mirror only which was in the bathroom, difficult to dry hair when someone else is using the shower. Shower is floor level and curtain does not reach floor, water ends up all over the bathroom floor, had to roll towels up and place at base of shower.
Wardrobe virtually non existent, very limited storage, worst I have ever seen. Only space for one extremely small bedside drawer, not even deep enough to fit a book in. Room was dark as lightning is so poor. No space to store luggage and no drawers at all, very difficult to find space to store clothes, smallest double room I've ever seen.
Housekeeping hit and miss, 2 bottles of water and tea/coffee included daily in the amenity charge, twice had to go to reception, room not serviced and no water or tea/coffee- very poor.
Bar downstairs( Buttonwood) only open Thursday, Friday and Saturday and only until 9pm, very poor. Roof top bar open, dreadfully loud music, visited once, never again and we were not the only ones who thought this.
Location of hotel is good, within 10 minutes walk of 3 subway stations, 10 min walk to ferry terminal and easy walk to Brooklyn Bridge, Wall Street and 9/11 Memorial. Many bars and restaurants within 5 minutes walk and copious amounts of takeaway shops within 2 minutes walk.
Unfortunately not a hotel we would ever consider again.

My husband and I just returned from two nights at this hotel. Never having stayed in the Financial District/World Trade Center area before, I read copious reviews, narrowing my search down to three or four possible hotels, and finally choosing the Hotel Indigo NYC Downtown.

As with any hotel, one is likely to experience some favorable aspects and others less so. On the positive side, we found our room to be very clean, modern, with an extremely comfortable bed. Since we never heard any noise from outside or inside the building, the rooms must be well soundproofed. There was a decent sized safe, a refrigerator, and a Keurig machine. Bathroom towels were high quality. There was a spacious shower. The large screen television functioned quite efficiently.

Whoever designed the room made great efforts to squeeze into the “cozy” space whatever might be needed, but we just could not get past the feeling of being cramped the entire time. Before we began trying to do some minimal unpacking, I had my husband move the ice bucket and steamer to the top shelf in the closet area—the only significant shelf, at a height that was out of my reach. That provided a bit of space for our clothing in packing cubes to sit on the floor of the closet. We were able to utilize the hangers, to fit a couple of garments in the narrow space provided.

Everything remaining—suitcase, tote bags, shoes, purchases—basically had to sit on the floor, just inside the entrance to the room. There was no desk or table, other than a tiny round pedestal table beside the one chair in the room. That chair and a small ottoman were wedged up against the window, in the only spot where they would fit. The back of the chair lined up with the wall of the television, which eliminated the possibility of sitting in that chair to view the screen. While there were ample electrical outlets, it was difficult to utilize them with the lack of counter space or tabletops. The only drawers, maybe large enough to accommodate a few pair of socks, were in the diminutive nightstands. There was one very narrow shelf above the bathroom sink. The bottle of liquid soap was secured under it. With almost no clearance between the top of the bottle and the bottom of the shelf, it was difficult to activate the pump.

Our room was on one of the lower floors of the 25 story hotel. Because we overlooked only internal walls of close buildings, the sunlight did not descend to our level. For two days, our view was gloomy, though the weather was mainly quite pleasant. Even with every light turned on in the room, it simply was not bright enough, except in the bathroom.

Besides the steep NYC taxes, there is an amenities fee of $30.00 per day. Most of the perks included with this charge were ones which we either could not avail ourselves of or for which we had no interest.

My initial instinct was to give this hotel a 3 out of 5 rating. However, the staff members at the front desk were exceptional. Everyone was knowledgeable, helpful, patient, and pleasant. To me, that counts for a great deal.