We got our room in the hotel using SuperTravel, but when we arrived our reservation could not be found. For about two hours, Latoya took her time to put effort into looking into our issue and resolving for us. She was very professional and attentive to our needs!
Thank you for the lovely review, Billy!
Its excellent your time at Radisson Hotel New York Wall Street was so fantastic! Were thrilled our team took such wonderful care of you. Latoya is a treasured member of our team so its not surprising you felt so welcome and comfortable. Thats what we like to see!
We cant wait until your next visit so we can share another amazing experience with you, Billy! Have a splendid day!
We felt we were catfished by the pictures on the internet. The room was small, in spite of us paying for a king room. The hotel was under construction and we were persuaded from getting a room on a higher floor. Nothing bad like bugs but just not great. Good shower!
Thank you for taking the time to share your recent experience at our hotel. We appreciate hearing from our guests, as it helps us improve and address any concerns that may arise.
It is unfortunate to know that you felt the room did not meet your expectations, particularly regarding the size. We understand that spacious accommodations can make a significant difference in ones stay, and we apologize that you felt the images online did not accurately represent the room. We strive to present accurate information about our rooms and facilities for guests to make informed decisions when booking with us.
We are sorry you were impacted by the construction taking place during your stay. We understand that such circumstances can be disruptive, and we apologize for any inconveniences this may have caused. Rest assured, our team is working diligently to complete the necessary improvements as quickly as possible to enhance our guest experience.
On a more positive note, we are glad you enjoyed the shower in your room. Your satisfaction is important to us, and we are pleased to know that there were aspects of your stay that were satisfactory.
We hope to have the opportunity to welcome you back in the future, where we can demonstrate the improvements weve made based on your valuable feedback. Thank you again for your review, and we hope your future travels bring you much satisfaction.
We had a room booked for first week of April. Couple of days in advance we received an email they needed to cancel our reservation, and offered to rebook us into another hotel. Very happy at first to get a good solution, but after we confirmed we agreed being relocated, Radisson became unreachable. No reply on the emails, phone number out of service, so other phone nr or emails could be found online... The proposed hotel was not aware, so suddenly we did not have any place to sleep just couple of days before our arrival in NYC. We had to book an alternative ourselves last-minute, needles to say this was of a much lower comfort and much higher rate...
So we can't write any review on the rooms or hotel itself, but we are very disappointed on the customer service they have offered. Caused us a lot of extra time and money.
Thank you for sharing your feedback, Stay32905525790.
Its unfortunate to hear you werent completely satisfied with your recent experience, as we strive to provide all of our guests with a wonderful experience from beginning to end. Please know your feedback will be addressed with the appropriate members of our team so we may improve for the future.
We hope youll give us another chance to provide you with the quality experience were truly capable of sharing with our guests.
