The rooms are clean but very small and basic. The shower was terribly tiny. Not much space to move around. There were no real counters in the bathroom. The staff was nice and friendly. If you’re just looking for a place to spend a night it’s fine.
We appreciate your feedback.
We're disappointed your stay with us was less than ideal. We care about the comfort of our guests so it's unfortunate your room size didn't meet your expectations. We provide a selection of room sizes and our team would be happy to help you select a room which better suits your needs next time.
We do hope to host you again soon for a more positive experience.
So when I read the previous reviews I was horrified and we almost didn’t stay. HOWEVER we did stay and I’m so glad we did. The rooms are spacious and the beds very comfortable. Our room wasn’t at all cold however there should be a duvet/blanket rather than just a sheet, especially in winter. The heating/aircon system is loud and seems to come on when it wants but honestly it’s not that bad, it didn’t wake us up in the night. We also had a fantastic view. Any issues reception are really friendly and helpful. The room was really clean and so was the bathroom. All the lifts were working and the fitness centre was excellent. Overall we really enjoyed our stay and would 100% stay here again. The location is fantastic, there’s a subway station right outside and the hotel is in a safe spot. The hotel is really good value for money and I would recommend people to stay but keep an open mind. No it’s not luxury but that’s why the price is so reasonable.
Thanks for the great review, emilyysmith994!
It's wonderful you enjoyed your stay at Radisson Hotel New York Wall Street so much! We strive for excellence so we're thrilled you appreciated not only our spacious rooms and comfortable beds, but also our friendly staff, clean accommodations, great amenities and ideal location! Your praise lets us know we're doing our job!
We can't wait to host you again soon for another amazing experience!
Absolute nightmare. Booked on Priceline express deal when our flight was cancelled on Christmas and NO WATER IN HOTEL. Also, hotel knew there was no water when they accepted our reservation. Pipe burst didn't fix or offer to relocate a single guest for the full 24 hours we've been here. No toilets no showers, hotel is disgusting and old. It's an old club quarters that must've been bought by Radisson recently and has NOT been refurbished or even cleaned it seems like. Elevators and hallways dingy and nasty. Booked a "4 star hotel", got this S*&$T HOLE. Guess that's what you get when you trust Priceline and Radisson. Thanks for ruining our Christmas
We appreciate your feedback, Michael.
We're disheartened that your time with us was less than ideal. We will be sure to alert the appropriate members of our management team to rectify these issues. We care deeply about our guests and want to provide the best service possible. Thank you for bringing these concerns to our attention.
We hope you give us another chance to host you soon so we can share a more positive experience.
Worst experience ever; first days with noisy heating that you couldnt manage from room and no hot water in the shower !!! On Cristmas eve....complete flood in the hotel. No managment to give answers.
Stay away !!!!!
Thank you for taking the time to share your feedback, Roving51541143605.
It's unfortunate you had such challenges during your time with us. We strive to offer quality service and convenience for our guests. We care deeply about the happiness and satisfaction of our guests so we'll be sure to discuss your review and concerns moving forward.
We do hope you allow us to host you again soon so we can share a more positive experience with you.
