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emilyysmith
London, United Kingdom

Enjoyed our stay

5.0 of 5 bubblesReviewed Dec 30, 2022via mobile
Hotel's Favorite
So when I read the previous reviews I was horrified and we almost didn’t stay. HOWEVER we did stay and I’m so glad we did. The rooms are spacious and the beds very comfortable. Our room wasn’t at all cold however there should be a duvet/blanket rather than just a sheet, especially in winter. The heating/aircon system is loud and seems to come on when it wants but honestly it’s not that bad, it didn’t wake us up in the night. We also had a fantastic view. Any issues reception are really friendly and helpful. The room was really clean and so was the bathroom. All the lifts were working and the fitness centre was excellent. Overall we really enjoyed our stay and would 100% stay here again. The location is fantastic, there’s a subway station right outside and the hotel is in a safe spot. The hotel is really good value for money and I would recommend people to stay but keep an open mind. No it’s not luxury but that’s why the price is so reasonable.
Date of stay: December 2022
Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jack S, Public Relations Manager at Radisson Hotel New York Wall Street, responded to this review
Responded Dec 30, 2022
Thanks for the great review, emilyysmith994!

It's wonderful you enjoyed your stay at Radisson Hotel New York Wall Street so much! We strive for excellence so we're thrilled you appreciated not only our spacious rooms and comfortable beds, but also our friendly staff, clean accommodations, great amenities and ideal location! Your praise lets us know we're doing our job!

We can't wait to host you again soon for another amazing experience!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed December 28, 2022

Date of stay: December 2022
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jack S, Public Relations Manager at Radisson Hotel New York Wall Street, responded to this reviewResponded December 28, 2022

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed December 26, 2022 via mobile

Absolute nightmare. Booked on Priceline express deal when our flight was cancelled on Christmas and NO WATER IN HOTEL. Also, hotel knew there was no water when they accepted our reservation. Pipe burst didn't fix or offer to relocate a single guest for the full 24 hours we've been here. No toilets no showers, hotel is disgusting and old. It's an old club quarters that must've been bought by Radisson recently and has NOT been refurbished or even cleaned it seems like. Elevators and hallways dingy and nasty. Booked a "4 star hotel", got this S*&$T HOLE. Guess that's what you get when you trust Priceline and Radisson. Thanks for ruining our Christmas

Room tip: Never come to this hotel
Date of stay: December 2022
Trip type: Traveled with family
Thank Michael F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jack S, Public Relations Manager at Radisson Hotel New York Wall Street, responded to this reviewResponded December 27, 2022

We appreciate your feedback, Michael.

We're disheartened that your time with us was less than ideal. We will be sure to alert the appropriate members of our management team to rectify these issues. We care deeply about our guests and want to provide the best service possible. Thank you for bringing these concerns to our attention.

We hope you give us another chance to host you soon so we can share a more positive experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 26, 2022

Worst experience ever; first days with noisy heating that you couldnt manage from room and no hot water in the shower !!! On Cristmas eve....complete flood in the hotel. No managment to give answers.

Stay away !!!!!

Date of stay: December 2022
Trip type: Traveled as a couple
Thank Roving51541143605
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jack S, Public Relations Manager at Radisson Hotel New York Wall Street, responded to this reviewResponded December 27, 2022

Thank you for taking the time to share your feedback, Roving51541143605.

It's unfortunate you had such challenges during your time with us. We strive to offer quality service and convenience for our guests. We care deeply about the happiness and satisfaction of our guests so we'll be sure to discuss your review and concerns moving forward.

We do hope you allow us to host you again soon so we can share a more positive experience with you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 25, 2022 via mobile

On arrival check-in was far from welcoming, but rather cold.

Room was very small and really dated. Carpet was stained and dust in the corners. Bed was quite soft and good for sleeping. Bathroom was clean and most modern part of the room, interestingly some of the towels were displaying Holiday Inn logos. No safe in the room, nor safety chain in the door. AC that was also the heating element was really loud, waking us up at night every time it turned on.

Hotel in general was really dated and poorly maintained. No bar or restaurant, no breakfast, no services one could expect from a Radisson hotel. Elevators had seen better days, ice machine on the floor was not working, and didn't give water either.

As a whole very disappointing experience for a Radisson.

Date of stay: December 2022
Trip type: Traveled as a couple
Thank Purjelentaja
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jack S, Public Relations Manager at Radisson Hotel New York Wall Street, responded to this reviewResponded December 26, 2022

We appreciate you taking the time to share your feedback.

We're disappointed that your stay with us was less than ideal. It's unfortunate you've noticed a decline in the quality of our accommodations. We care about the comfort of our guests so we'll address your concerns with our team moving forward.

We hope for the opportunity to host you again soon for a more positive experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 23, 2022

Date of stay: December 2022
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jack S, Public Relations Manager at Radisson Hotel New York Wall Street, responded to this reviewResponded December 23, 2022

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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