Worst experience ever; first days with noisy heating that you couldnt manage from room and no hot water in the shower !!! On Cristmas eve....complete flood in the hotel. No managment to give answers.
Stay away !!!!!
1,100
860
330
154
128
Michael F
🖕Radisson and Priceline... Hate you for this place
Review of Radisson Hotel New York Wall Street
Reviewed Dec 26, 2022via mobile
Absolute nightmare. Booked on Priceline express deal when our flight was cancelled on Christmas and NO WATER IN HOTEL. Also, hotel knew there was no water when they accepted our reservation. Pipe burst didn't fix or offer to relocate a single guest for the full 24 hours we've been here. No toilets no showers, hotel is disgusting and old. It's an old club quarters that must've been bought by Radisson recently and has NOT been refurbished or even cleaned it seems like. Elevators and hallways dingy and nasty. Booked a "4 star hotel", got this S*&$T HOLE. Guess that's what you get when you trust Priceline and Radisson. Thanks for ruining our Christmas
Date of stay: December 2022Room Tip: Never come to this hotel
Trip type: Traveled with familyProblem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jack S, Public Relations Manager at Radisson Hotel New York Wall Street, responded to this review
Responded Dec 27, 2022
We appreciate your feedback, Michael.
We're disheartened that your time with us was less than ideal. We will be sure to alert the appropriate members of our management team to rectify these issues. We care deeply about our guests and want to provide the best service possible. Thank you for bringing these concerns to our attention.
We hope you give us another chance to host you soon so we can share a more positive experience.
We're disheartened that your time with us was less than ideal. We will be sure to alert the appropriate members of our management team to rectify these issues. We care deeply about our guests and want to provide the best service possible. Thank you for bringing these concerns to our attention.
We hope you give us another chance to host you soon so we can share a more positive experience.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,572)
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Roving51541143605
1
Date of stay: December 2022
Ask Roving51541143605 about Radisson Hotel New York Wall Street
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jack S, Public Relations Manager at Radisson Hotel New York Wall Street, responded to this reviewResponded December 27, 2022
Thank you for taking the time to share your feedback, Roving51541143605.
It's unfortunate you had such challenges during your time with us. We strive to offer quality service and convenience for our guests. We care deeply about the happiness and satisfaction of our guests so we'll be sure to discuss your review and concerns moving forward.
We do hope you allow us to host you again soon so we can share a more positive experience with you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Purjelentaja
Helsinki, Finland
199124
via mobile
On arrival check-in was far from welcoming, but rather cold.
Room was very small and really dated. Carpet was stained and dust in the corners. Bed was quite soft and good for sleeping. Bathroom was clean and most modern part of the room, interestingly some of the towels were displaying Holiday Inn logos. No safe in the room, nor safety chain in the door. AC that was also the heating element was really loud, waking us up at night every time it turned on.
Hotel in general was really dated and poorly maintained. No bar or restaurant, no breakfast, no services one could expect from a Radisson hotel. Elevators had seen better days, ice machine on the floor was not working, and didn't give water either.
As a whole very disappointing experience for a Radisson.
Date of stay: December 2022
Ask Purjelentaja about Radisson Hotel New York Wall Street
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jack S, Public Relations Manager at Radisson Hotel New York Wall Street, responded to this reviewResponded December 26, 2022
We appreciate you taking the time to share your feedback.
We're disappointed that your stay with us was less than ideal. It's unfortunate you've noticed a decline in the quality of our accommodations. We care about the comfort of our guests so we'll address your concerns with our team moving forward.
We hope for the opportunity to host you again soon for a more positive experience.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sfagar414480
1
Date of stay: December 2022
Ask sfagar414480 about Radisson Hotel New York Wall Street
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jack S, Public Relations Manager at Radisson Hotel New York Wall Street, responded to this reviewResponded December 23, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
gozdem389111
1
Date of stay: December 2022
Ask gozdem389111 about Radisson Hotel New York Wall Street
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jack S, Public Relations Manager at Radisson Hotel New York Wall Street, responded to this reviewResponded December 21, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
pgrace978791
Allentown, Pennsylvania
1
Date of stay: December 2022
Ask pgrace978791 about Radisson Hotel New York Wall Street
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jack S, Public Relations Manager at Radisson Hotel New York Wall Street, responded to this reviewResponded December 21, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.