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Reviewed February 18, 2019 via mobile

The Good: Riverview suites are reasonably priced when compared with other upscale Manhattan hotels. Convenience by taxi or car to uptown, Brooklyn and Newark because of easy access to tunnels and highways. Also right across the street from shopping-Brookstone Plaza, near tourist spots downtown— Statue of Liberty; Worldtrade Center and 911 Memorial and Wall Street.

The Bad: Big corporate hotel with minimal personalized service and very limited in hotel dining.

Date of stay: February 2019
Trip type: Traveled as a couple
1  Thank markwY4783QE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ConradNewYork, Guest Relations Manager at Conrad New York Downtown, responded to this reviewResponded February 18, 2019

Dear markwY4783QE,

Thank you for your response. We at Conrad New York do not take any comments or concerns lightly as we always strive for excellence. If you can, please connect with me directly so that I am able to conduct a thorough investigation from your recent stay. Please reach me at michael.remo@conradhotels.com

In light of hospitality,

Michael Remo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2019 via mobile

I am literally sitting in my room as I type. For reference I’m a diamond member in the Hilton system. Check in was great, the staff was friendly and simply just a very nice experience, to the point I tipped the front desk/mgr for his service. Nice room upgrade with a decent view of the Hudson River. Rooms are new and well kept. Breakfast was ok, just a small up charge for Diamond members but worth it. Overall fairly nice to this point. Unfortunately there isn’t a 7-11 for a mile, I just attempted to buy a Diet Coke downstairs and they wanted 7.00 bucks (only 4.00 out of the mini fridge (already drank it)) for a 12oz can. They give them free at breakfast but not at night. Asked the night manger for any assistance and the absolutely the most smug response that I have ever experienced “thats what you pay for convenience” with a look to match. I hate to use the word never, but I don’t think I’ll ever return. When will the Waldorf reopen? It’s a really nice hotel if you enjoy being overcharged for the simple things. Room 426 for reference. 2/14 check in.

Date of stay: February 2019
Trip type: Traveled on business
1  Thank wkfullerton
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ConradNewYork, Guest Relations Manager at Conrad New York Downtown, responded to this reviewResponded February 18, 2019

Dear Mr. Fullerton,

Thank you for your response. We at Conrad New York do not take any comments or concerns lightly as we always strive for excellence. If you can, please connect with me directly so that I am able to conduct a thorough investigation from your recent stay. Please reach me at michael.remo@conradhotels.com

In light of hospitality,

Michael Remo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 15, 2019

Located conveniently in Battery Park, this place is an absolute gem. It's a short walking distance to the pier where Liberty Island and Ellis Island takes off. There's even a Citi Bike rental rack right across the street.

Service wise - from the bell, front desk, restaurant; everyone was friendly and very welcoming.
When my friends and I got into the room, we were delighted to find a welcome message personalized to me welcoming us to the room and property on the TV. The room size is very good. Being a Hilton Honors Diamond member, we were able to enjoy many perks with complimentary breakfast being one of them. Needless to say, we were frequent guests of the hotel restaurant down in the main lobby level for breakfast and even had dinner there once. We visited so much so that even by our second visit, the hostess had already remembered our names.
It was little touches like this that really made our stay and made us feel special.
I wouldn't hesitate to stay here again in the future and I know that when I do, I won't get anything less than top-notch service!

Highly Recommend!

Date of stay: May 2018
  • Trip type: Traveled with friends
    • Value
    • Rooms
    • Service
1  Thank MVPanzo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ConradNewYork, General Manager at Conrad New York Downtown, responded to this reviewResponded February 15, 2019

Dear MVPanzo,

Firstly, thank you for your loyalty as a Hilton Honors Diamond guest. We are delighted that you would take a few moments to share your lovely review. It's always nice to read our guests comments when they express their satisfaction with our hotel and staff.

We hope to have the pleasure of welcoming you back in the future.

Regards
Marlene Poynder

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Reviewed February 14, 2019

Amazing hotel with friendly staff. The room was above expectation. Very clean and a lot of space in the room. The turn down service was a delightful experience. The environment was nice and quiet with a feeling of home.

Date of stay: February 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Conrad Hotels & Resorts
Thank Escape00481960025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ConradNewYork, General Manager at Conrad New York Downtown, responded to this reviewResponded February 14, 2019

Thank you for your pleasant review and kind words! We are delighted to learn you had a wonderful stay with us. We hope to welcome you back in the future.

Kind regards
Marlene Poynder

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Reviewed February 12, 2019 via mobile

We travel to NYC once or twice a year from New England. This hotel is a cinch to drive to off the Hudson Parkway. From there the hotel itself is quite, clean, and has beautiful rooms with beautiful views of the Hudson and Statue of Liberty. Great breakfast comped for Diamond members and in a good location right on the water. What better could you ask for?

Date of stay: February 2019
Trip type: Traveled as a couple
1  Thank rwalsh1348
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ConradNewYork, General Manager at Conrad New York Downtown, responded to this reviewResponded February 12, 2019

Thank you for your wonderful review! As a valued Diamond guest with Hilton and repeat guest of ours, we appreciate your loyalty. We look forward to your return.

Kind regards
Marlene Poynder

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