A few weeks ago we went here on our trip to NYC for dinner. We had an experience where we saw a mouse in the restaurant. We realize this can happen from time to time but the manager that night did nothing to make the situation better. We did not make a big fuss and left. After our experience we were contacted and told that someone would call us to discuss the situation and hopefully resolve our issue. No one ever called us. Terrible experience at the restaurant and terrible customer service. Quite disappointing.