Notable only for downtown location. Otherwise skip it. Two tiny, slow elevators for a 40 story building meant interminable waits. The HVAC didn’t work in our room, nor did the TV remote. Our shoebox sized room wasn’t particularly clean. Other than that, it was fine.
Thank you for your feedback. We apologize for the issues with the elevators, HVAC, TV remote, and room cleanliness. Your concerns will be addressed with our team. We hope you will consider giving us another chance for a better experience in the future.
The hotel is steps away from Wall St and Broadway but there are better hotels in the area for the same or less money. The hotel is overall quite tired including the rooms. There is sometimes a queue for the lifts which can be quite frustrating. Plenty of bars in the immediate vicinity, so the lack of bar doesn’t really matter. I chose my room on the 34th floor and it was quite quiet, so slept well. Gunshots at 2am outside one morning didn’t even wake me up 😉
Thank you for your feedback. We are glad you appreciated our convenient location and had a quiet, restful night. We acknowledge your concerns about the hotel's condition and lift wait times. We hope to improve and welcome you back for a better experience next time.
The Room was very small compared to the other Double Trees I stayed at.
Everyday the shower leaked onto the bathroom floor and the toilet was always clogged no matter what.
Otherwise, the hotel was very close to the metro subway and there are many restaurants around the area. I would stay again if we didn’t have a clogged toilet and leaking shower to deal with everyday.
Thank you for your valuable feedback. We are glad you had an overall enjoyable stay and found our location convenient and close to public transportation. We sincerely apologize for the inconvenience you experienced with the clogged toilet and leaking shower and will make sure these issues are resolved. We hope to have the opportunity to welcome you back again for an even better experience.
Excellent service (I especially would like to lift up Ari at the front desk, who was super helpful), great location, spacious room (for Manhattan standard), and reasonably priced. The only complaint I had was that they could add one more elevator, as the waiting time was a bit too long during the busy hours.
We are delighted that our team member, Ari, made your stay special and you enjoyed our location, spacious rooms, and value. We are looking into the elevator feedback to improve wait times. We are eagerly awaiting your next visit for an even smoother experience!
A cosy, clean room in a good location. However the connecting restaurant was very poor indeed. $58 for a poorly cooked fillet steak; the staff were not concerned in finding out why the steak was not up to scratch and were more interesting in still receiving their tip. This put a dampener on an otherwise brilliant trip.
Larry, thank you for choosing to stay with us and taking the time to share your thoughts. We're glad you found our accommodations comfortable and our location convenient. However, we're truly disappointed to learn about your experience at our onsite restaurant. Your feedback regarding the quality of the steak and service is concerning, and we apologize for the letdown. Rest assured, we'll address these issues with our restaurant team to ensure improvements are made. We appreciate your valuable feedback and hope to have the opportunity to exceed your expectations on your next visit to New York.
