My room was alarmingly different than the photos on the website, in a bad way. The room also smelled a little of sewage or eggs. It's was a long, musky, dimly lit room, and while the overall square footage might have matched the room shown in their photos, my room was very narrow so felt smaller. The window overlooked an AC equipment thing, and it was a small window to very little light. I asked to be moved but they were sold out, and the front desk person didn't seem to care.

You have to check yourself in. The guy at the desk them barely lifted his head to point to me to the terminal where you check yourself in. It inevitably didn't work, I had to get the guy to help, I asked what went wrong and he mumbled that it sometimes doesn't work.

I get the general trend towards self service in stores, but do we really want to take this interaction away? Why wouldn't this hotel want their staff welcoming people in with a live check in.

I mentioned my displeasure on the way out and the person at the desk also didn't care or even respond. She just pointed me on where I need to go to check myself out, which I did, but then had to ask for a print out.

Oh, also, they don't clean the rooms. I guess that's in the fine print somewhere but I had no idea. You can ask separately but the default is not to clean the rooms.

Overall a bad enough stay that I was thought I should share it here. My bar is low when I'm on business travel. I figure I'm not paying, so it's ok if the hotel is just so so. But this place was decidedly bad. I would not stay here again.

I stayed in room 328 by the way. If you do find yourself staying here, I'd recommend trying to stay higher, and not in this corner spot. 328 was tucked in to a corner a bit and the whole area smelled bad.

and small, with a window overlooking some staff is disengaged and apathetic.

This has been such a great stay. I want to personally thank Spencer and Runita for their hospitality and great service. Spencer made me feel right at home for my stay. My room was spacious, nice, and clean and spacious with a kitchenette. Overall a great experience with short walking access to transportation, museums and shopping. I would definitely come again.

The hotel is located at a very convenient place in a two minutes walk to the subway and right across the street is the one world trade center. The room is clean and quiet. Marsha and Spencer are super warm hearted and helpul! I had a really pleasant time staying with them.