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saratogamike
Saratoga Springs, New York

Bad experience

2.0 of 5 bubblesReviewed Apr 18, 2024
My room was alarmingly different than the photos on the website, in a bad way. The room also smelled a little of sewage or eggs. It's was a long, musky, dimly lit room, and while the overall square footage might have matched the room shown in their photos, my room was very narrow so felt smaller. The window overlooked an AC equipment thing, and it was a small window to very little light. I asked to be moved but they were sold out, and the front desk person didn't seem to care.

You have to check yourself in. The guy at the desk them barely lifted his head to point to me to the terminal where you check yourself in. It inevitably didn't work, I had to get the guy to help, I asked what went wrong and he mumbled that it sometimes doesn't work.

I get the general trend towards self service in stores, but do we really want to take this interaction away? Why wouldn't this hotel want their staff welcoming people in with a live check in.

I mentioned my displeasure on the way out and the person at the desk also didn't care or even respond. She just pointed me on where I need to go to check myself out, which I did, but then had to ask for a print out.

Oh, also, they don't clean the rooms. I guess that's in the fine print somewhere but I had no idea. You can ask separately but the default is not to clean the rooms.

Overall a bad enough stay that I was thought I should share it here. My bar is low when I'm on business travel. I figure I'm not paying, so it's ok if the hotel is just so so. But this place was decidedly bad. I would not stay here again.

I stayed in room 328 by the way. If you do find yourself staying here, I'd recommend trying to stay higher, and not in this corner spot. 328 was tucked in to a corner a bit and the whole area smelled bad.

and small, with a window overlooking some staff is disengaged and apathetic.
Date of stay: April 2024
Room Tip: Don't stay in 328
Trip type: Traveled on business
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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Reviews (1,516)
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7 - 12 of 1,516 reviews
Reviewed February 23, 2024 via mobile

This has been such a great stay. I want to personally thank Spencer and Runita for their hospitality and great service. Spencer made me feel right at home for my stay. My room was spacious, nice, and clean and spacious with a kitchenette. Overall a great experience with short walking access to transportation, museums and shopping. I would definitely come again.

Date of stay: February 2024
Trip type: Traveled on business
1  Thank Jermaine P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Krystin Gimpel, General Manager at World Center Hotel, responded to this reviewResponded April 9, 2024

Thank you for your review and rating. We hope to welcome you back again soon ... Stay well.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 5, 2024

The hotel is located at a very convenient place in a two minutes walk to the subway and right across the street is the one world trade center. The room is clean and quiet. Marsha and Spencer are super warm hearted and helpul! I had a really pleasant time staying with them.

Date of stay: February 2024
  • Trip type: Traveled solo
    • Value
    • Location
    • Service
1  Thank Yi s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 24, 2023 via mobile

From the moment we arrived in NYC we have been treated with politeness & kindness, no more apparent than by Marsha-Ann the Guest Experience Manager at The World Center Hotel. Having arrived early in the morning and too early to check in, she handled everything beautifully by taking our luggage off our hands and pointing us to complimentary teas/coffee and the sights from the 20th floor. Following this, she provided us with maps and advice on getting around NYC. A lovely lady and we were very grateful for her input.
I should also point out that we have loved New York and the New Yorkers. A lovely city and residents and to the wonderful woman who helped us work out the subway system and as our payment card wouldn’t work for some reason, actually bought a travel card for us and refused the cash for it. Happy Holidays everyone & do something nice for someone else, it is truly a lovely thing to do!!!

Room tip: Bills Burgers across the road is a great spot.
Date of stay: December 2023
Trip type: Traveled as a couple
1  Thank Maps276405
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 5, 2023 via mobile

Great location and the staff is definitely the highlight of this hotel! Special thanks to front desk members Emely and Marsha Ann as well as Brian at the rooftop bar - you all made our stay very comfortable and we appreciated your service and energy throughout the weekend.
Room wise, the sofa bed wasn’t very comfortable so be mindful if you have back problems.

Date of stay: December 2023
Trip type: Traveled with friends
Thank mercelisb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 4, 2023

We had to wait 30 minutes after the check in (15:00) to get the room. The answer from team club quarters that the check in at 15:00 isn’t guaranteed. In their website and their policy indicates 15:00 check in, it doesn’t indicate that hours may vary. Front desk didn’t even apologize for the delay. The room had dirty soap in the bathroom, socks from old guests under the bed. I was traveling with my toddler and we stayed in the 6 floor and the lock for window door wasn’t working at all. So I had to put the chair in front door of it so I can take a shower without worry. Marlene (I believe was her name) in the front desk isn’t welcoming and her body language is even disrespectful. I wouldn’t stay here again. Good location but there are more better hotels around.

Date of stay: October 2023
Trip type: Traveled with family
2  Thank Marisol A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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