Great location and the staff is definitely the highlight of this hotel! Special thanks to front desk members Emely and Marsha Ann as well as Brian at the rooftop bar - you all made our stay very comfortable and we appreciated your service and energy throughout the weekend.
Room wise, the sofa bed wasn’t very comfortable so be mindful if you have back problems.
We had to wait 30 minutes after the check in (15:00) to get the room. The answer from team club quarters that the check in at 15:00 isn’t guaranteed. In their website and their policy indicates 15:00 check in, it doesn’t indicate that hours may vary. Front desk didn’t even apologize for the delay. The room had dirty soap in the bathroom, socks from old guests under the bed. I was traveling with my toddler and we stayed in the 6 floor and the lock for window door wasn’t working at all. So I had to put the chair in front door of it so I can take a shower without worry. Marlene (I believe was her name) in the front desk isn’t welcoming and her body language is even disrespectful. I wouldn’t stay here again. Good location but there are more better hotels around.
Small but clean and quiet room with a great view. Check-in process was easy. Housekeeping is optional. The only annoying thing was the low water pressure in the shower. I would stay here again.
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We stayed here for 1 night prior to our cruise. Room was on the smaller side but we made it work. They may have saved our vacation my daughter arrived with laundry that needed to be done after being on a business trip. They have complementary laundry facilities that can be reserved. They have a nice lounge with coffee and still and sparkling water. There are water dispensers on each floor with bottles. The check in process was odd, we arrived after 3pm and was told our room was ready but needed a final inspection seems odd.
We stayed in world center hotel for 4 days, beautiful hotel and in a good position all in all very good. A special commendation to the guest experience manager Marsha Ann who was very friendly, professional and welcoming. Excellent cleaning, very good service and the strength of this hotel is the view on the 9/11 memorial which is situated right under it
