Safety risk. Don't stay here. They gave us keys to already occupied rooms. Three times! It happens so often that management didn't even act concerned. We were scared someone would be given keys to our room too. Huge safety issues. Stay somewhere else.
Dear W4993WKdamiank, We apologize sincerely for the troubling experience you had during your stay. Ensuring our guest's safety and comfort is our utmost priority, and we regret that we fell short in this instance. We take your concerns very seriously. Your feedback is invaluable to us, and we appreciate you bringing this to our attention. Please allow us the opportunity to regain your trust in the future.
Best Regards,
Waheeda Ashraf
General Manager
My partner and I spent three nights at this hotel to celebrate our anniversary and her birthday in New York. We chose the Holiday Inn Express because it was the best budget-friendly option. It ended up surpassing our expectations. Although the room was on the smaller side, it was ideal for us since we were out exploring the city most of the time, and it was clean and comfortable. The highlight for me was the staff. Anthony and his colleagues (I can't recall their names) were absolutely wonderful—very courteous and easy to talk to. I highly recommend this place!
Dear 176fatimav, Thank you for choosing Holiday Inn Express New York City-Wall Street for your celebrations! Congratulations and best wishes to the couple. We are thrilled to learn you thoroughly enjoyed your time with us and that we are your best budget friendly stay.We appreciate your recognition for our staff, notably Anthony and housekeeping team and we will extend your positive review to them. We have noted your observation for our breakfast area. Thank you for recommending us to other travelers and we hope to see you again soon!
Best Regards,
Waheeda Ashraf
General Manager
Absolutely regretted making a hotel reservation here.We had issues with our entire stay. From the moment we entered the room it had a very strong MILDEW and MOLDY smell coming from the bathroom. It was very likely the bathroom/shower floors were not properly cleaned or sanitized.More than likely they did no replace the shower curtains either. It such an overwhelming and awful smell. We ended up having to leave our window open just to get fresh air in. The toilet seat and toilet lid was completely broken. It was frustrating and uncomfortable having to use the bathroom in our room. Our bedroom linen was dusty and had clear visible BLACK MOLD on our bedding sheets. If you have any respiratory issues, I would advise you NOT to stay here. There has to be some sort of a HEALTH CODE VIOLATION due to the MOLD and STRONG MILDEW smell. During our stay there we had ants crawling on the floors. We addressed all of our issues and concerns with the front desk associate. Unfortunately none of our serious issues were ever resolved during our stay. We have reached out multiple times with the Housekeeping director, front desk associates, and the manager at Holiday Inn. Our issues and complaint have been intentionally ignored and dismissed. We’ve reached out multiple times via Email and phone. We are still being ignored. One of the worst customer service experienced. It was definitely not a hospitable stay for us.
Dear W1209HMnancyg, Thank you for your valuable feedback. We truly appreciate the concerns you mentioned in your valuable review. Please accept our sincere apologies that your stay was not exceptional, as customer care is amongst our highest priorities. We understand your frustration with the level of cleanliness and condition of your room. Please know we take our guest feedback seriously. Therefore, your specific remarks have been shared with our housekeeping and maintenance team; and we will be ensuring that our service levels increase so that our team can provide the care and hospitality that you deserve. Once again, thank you for your feedback. We truly hope that we will be given another opportunity to host you in the future, and we would surely welcome the opportunity to regain your trust.
Best Regards,
Waheeda Ashraf
General Manager
Amazing hotel exceesed my expectations returned friday after travelling solo. The women on reception was so kind asking about my family, and helped me with my luggage before i left. Even asked me if i wanted a coffee or anything before i went back to england. The wonen who worked at breakfast was always smiling and dancing listening to her music. She even tried to help me find some prime which my son wanted. Room was awsone and location. Dont read the negative reviews here. Nothing to be negative about the place.
Dear CraigLeach, We are thrilled your time with us was amazing. Our location, services, and amenities, in conjunction with our dedicated team of hospitality professionals, help to create a memorable experience for our valued guests. Thank you for sharing this; we look forward to hosting you again at Holiday Inn Express New York City-Wall Street.
Best Regards,
Waheeda Ashraf
General Manager
I booked a King size beds for my 6’7 husband. As Per industry standards a king size bed is generally 76 by 80 inches. Their beds are 72 by 72 not even close to standard. My husband did not fit the bed and they had no other options. Management would not talk to me. Was told by front desk they would call me. Never did and offered no compensation. If you’re over 6 ft you may not want to book here.
Dear I9143PJlauriej, Thank you for staying with us and reviewing your experience. We want every guest who stays with us to have a relaxing, rejuvenating visit. We are disappointed this was not your experience, and we hope you will accept our apology. We appreciate you bringing this observation to our attention and will address this appropriately. We hope to accommodate you again so we may provide you with the perfect stay you deserve.
Best Regards,
Waheeda Ashraf
General Manager
