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Hedia A
United Kingdom

Great stay

4.0 of 5 bubblesReviewed Aug 22, 2023via mobile
Very good location to various places. It's easy to go to various areas easily.
I walked most of them.
Thd closest is stanton Island free ferry .
And the famous Bull that every one takes picture off his derriere!.
Very clean great service and customer service is good.
Breakfast is decent and at 6.30 am if you love to explore and go our early .
Room spacious beds Very comfortable, Good room service and kitchen clean , breakfast bar staff Very hard working and keeping on you of footfall.
Date of stay: August 2023
Room Tip: Various subway spots scattered around , very close yo American Indian museum and central park and...
Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Holiday Inn Express New York City-Wall Street, an IHG hotel, responded to this review
Responded Aug 23, 2023
Dear هادية ا, We are thrilled you had an excellent stay at Holiday Inn Express New York City-Wall Street, and we appreciate the fantastic recommendation to other travelers. It was our pleasure accommodating you, and we look forward to your next visit.

Best Regards,
Waheeda Ashraf
General Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed August 22, 2023 via mobile

First time I arrived the hotel was blocked by construction, passed it by twice. Check-in was easy & quick but they do put a hold on your card plus charge you a fee. There is one elevator and small hallways. The room is small in size but has basic simple features. Only thing I wish it had a mini fridge and microwave, or a pool. Service daily, I had no problem getting towels. I felt safe and is in a good area, loved having a Starbucks around the corner. Breakfast was good, a few hot items and juice/coffee. Check-out was easy and quick.

Date of stay: July 2023
Trip type: Traveled with family
Thank Amanda R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Holiday Inn Express New York City-Wall Street, an IHG hotel, responded to this reviewResponded August 23, 2023

Dear Amanda R, Thank you for your recent stay at Holiday Inn Express New York City-Wall Street and for posting such a generous review of our hotel and staff. It is a pleasure to know you enjoyed the overall stay. We enjoyed having you as our guest, and we hope to see you again on your next visit to New York City.

Best Regards,
Waheeda Ashraf
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2023

I didn’t know a hotel room could be that small. The bathroom door wouldn’t close all the way. The sink didn’t drain well. A couple bugs flying around. The pull out couch only fits one. The breakfast room was SOO hot I couldn’t stand to sit in there. A/C in other parts of the hotel but not there. Breakfast food was decent. My son wanted pancakes but the machine was empty and staff wasn’t willing to refill. It was ok for just a place to sleep but not really comfortable for a place to chill after a long day. Location is good if you want to visit 9/11 memorial, Wall Street or Staten Island ferry. price was fair but if you can, I’d keep looking for a better place. I wouldn’t go back

Room tip: Get to breakfast early if you’re concerned about anything running out
Date of stay: August 2023
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank noellec8
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Holiday Inn Express New York City-Wall Street, an IHG hotel, responded to this reviewResponded August 22, 2023

Dear noellec8, Thank you for choosing to stay with us. We appreciate your feedback, and we want to apologize for not meeting your expectations. We have shared your comments with the appropriate individuals to ensure these issues are not repeated. We hope you will consider a return visit so we can provide you with the hospitality you deserve. Thank you again for being our guest.

Best Regards,
Waheeda Ashraf
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2023

We stayed here for 5 days. Hotel is clean, staff very friendly. especially lady in restaurant. Staff from the restaurant should be on the reception.
Most important thing is that the breakfast is included

Date of stay: March 2023
Trip type: Traveled with friends
Thank Ogledalomirror
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Holiday Inn Express New York City-Wall Street, an IHG hotel, responded to this reviewResponded August 15, 2023

Dear Ogledalomirror, We appreciate you letting us know our team went over and above in handling your requests! We are also glad you were especially pleased with the staff. It was a pleasure having you as our guest, and we look forward to welcoming you back to Holiday Inn Express New York City-Wall Street whenever your travels bring you to our area.

Best Regards,
Waheeda Ashraf
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2023

Easily one of the worst hotels I've stayed in. The room is so dirty. The curtains are stained, there are holes in the wall, and tons of unsightly stains in the bathroom I can't even fathom showering here. Half of the outlets don't work and the television doesn't even work!! You can't get a signal to almost any channel. The location is great but I otherwise can't imagine staying here again.

Date of stay: August 2023
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
Thank Naria W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Holiday Inn Express New York City-Wall Street, an IHG hotel, responded to this reviewResponded August 12, 2023

Dear nariaalexandria, Thank you for choosing to stay with us. We appreciate your feedback, and we want to apologize for not meeting your expectations. We have shared your comments with the appropriate individuals to ensure these issues are not repeated. We hope you will consider a return visit so we can provide you with the hospitality you deserve. Thank you again for being our guest.

Best Regards,
Waheeda Ashraf
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2023

We greatly enjoyed our stay at Holiday Inn on Wall Street. It was conveniently located in southern Manhatten and there was easy access to several subway stops. We didn't know if we would miss out by not being closer to Times Square and some of the busier areas, but we loved the financial district! We especially enjoyed the more quiet neighborhood, local restaurants and coffee shops, and we often retreated back to the hotel just to rest up in the middle of the day before the next adventure. We would definitely look to stay here again!

Date of stay: June 2023
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank P3000WYjenr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Agency / Consultant at Holiday Inn Express New York City-Wall Street, an IHG hotel, responded to this reviewResponded July 17, 2023

Dear P3000WYjenr, Thank you for spreading the word about your experience at Holiday Inn Express New York City-Wall Street, and we appreciate the excellent feedback. It was a joy to host your city retreat, and on behalf of all of us, we look forward to you enjoying another pleasant stay in the months and years ahead - until then!

Best Regards,
Waheeda Ashraf
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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