Hotel staff was incredible! Especially Martyn. The atmosphere at the hotel makes you feel like your on an island somewhere. I'm definitely referring my friends coming from out of town to stay at the Moxy. I will be back soon for another getaway. Thanks!
Dear vernonb536, Thank you for your kind review of Moxy NYC Downtown! We're thrilled that you had such a positive experience and that our staff, particularly Martyn, made your stay special. It's wonderful to hear that the hotel's atmosphere gave you a relaxing, island-like vibe. We truly appreciate your recommendation and look forward to welcoming you back for another getaway soon. Thanks again for choosing us!
Best Regards,
Martyn Reed
General Manager
Excellent, attentive staff. Great location near all the subways and good downtown restaurants. Super comfy hotel— very young and fun energy too. You could tell that other people were enjoying their experience. Would definitely recommend.
Dear gi0kaztam, Thank you for the terrific review of Moxy NYC Downtown! We are thrilled to read about your stay and how much you enjoyed our attentive service, fantastic location near subways and comfortable and lively atmosphere! We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you for recommending us to future guests. We hope to be your hotel of choice every time you visit the city!
Best Regards,
Martyn Reed
General Manager
Terrible!!! Is one word for my experience. It is actually all I want to say because saying more is not worth my time. But the second word I want to say is also Terrible because it’s how I felt after I left two days before my stay was over. And then I had to find another place to stay. Moxy you should treat your customers better.
Dear Velma,
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.
Best Regards,
Martyn Reed
General Manager
We stayed at Moxy Downtown with three friends and were charged a security deposit that was supposed to be refunded at the end of our stay. Despite leaving the room in perfect condition, we never received the refund. Attempts to contact the hotel for resolution have been ignored. Very disappointed with the service.
Dear 92leidyb, Thank you for staying with us and for reviewing your experience. We regret any frustration and inconvenience due to the retainer. Our system automatically releases this hold the moment you check out; however, the authorization of the funds depends on your banking institution. This can take up to two to three weeks. We ask that you please get in touch with your bank directly for further assistance regarding this matter. If we can help in any way, please let us know. It was a pleasure hosting your visit, and we hope to see you again soon.
Best Regards,
Martyn Reed
General Manager
JUSTIN, front desk manager, needs big time guest relations training. I am platinum elite Bonvoy member close to my next status in terms of current travel and upcoming bookings. Every time I hit Manhattan Moxie downtown on Anne Street is the only hotel I stay at. The team knows me and it’s always fun because many of them have seen me on screen as an actress emo such as legally blonde and a night at the Roxbury and others. I don’t NEED special treatment, I just always seem to get a little extra love from the team at Moxy NYC downtown. With all the canceled flights and craziness this weekend, I ended up unable to stay and arrived at airport 6 AM today. I went on deus to see cost to have a room for less than one hour to take a quick shower before important meeting at 11 AM at the W. hotel in Union Square. AMARIS at the front desk could not have been kinder or more understanding of my situation. They had a few people check out and knew there were rooms available at about 9:30 AM. She reached out to Justin, the manager not working today. He told her to tell me to go onto deus.com. So I did. It was $95 to have the room from 9 AM to 3 PM. Since the room was not going to be available until the earliest 930 may be a little later, and I only needed the room until 10:30 AM, I asked Amaris to please ask Justin if he could give me any sort of a break on the rate. With no explanation and not even an offer to extend himself in a phone call to me directly, he just told her, “no.” Amaris was so sweet and felt terrible that nothing could be done — she isn’t wrong to feel that way.
I have a ton of points and any number of things could’ve been done and light of the circumstances both internationally with the outage, and with my recurring stays there and the great energy, I bring to the hotel and the team and recreation, their restaurant bar game room.
I think Justin should’ve done something, anything or at least reached out to me on his own since he was awake and ready to say no instead of anything else.
Dear Meredith Scott L, Thank you for taking the time to share your experience and concerns about your recent stay. Providing the highest level of hospitality is our number one priority; therefore, we sincerely apologize for not meeting your expectations. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We hope you choose to stay with us again when your travels bring you back to the area so we may ensure your next stay is the outstanding one you deserve.
Best Regards,
Martyn Reed
General Manager
