Stay somewhere else. Anywhere else. Check-in supposed to be at 4, no rooms available until 4.45. When we got into the room, the bed frame was tight against the left side wall, so I asked the front desk for it to be moved further away to be in line with the head board, so that I and my walking stick could get in safely. No one came.
There are remnants of a light fixture on the left side of the bed; it has been broken off and not replaced. Not a great first night.
Dear Crabbus, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced during your stay. The delay at check-in and the issues with your room setup are not reflective of our standards. Your feedback about the bed arrangement and the broken light fixture is valuable, and we will share this with our crew. We understand your frustration and regret that your first night was not up to expectations. We hope you will consider giving us another opportunity to provide a better experience in the future.
Best Regards,
Martyn Reed
General Manager
This is solely for the bar as I didn’t stay in the hotel. Took 30 min to even get acknowledged after being told open seating. There was one overwhelmed server struggling to keep. Bar staff appeared overwhelmed as well, saw server making multiple cocktails to help with service. Food was average at best. Took an hour to get server over for another drink. Didn’t bother with ordering more food. Stayed to finish watching the tennis and decided to leave. Been to other Moxys and this was far from on par. DJ played some really good music though
Dear DudeWithGlasses, Thank you for your feedback. We apologize for the wait and any inconvenience you experienced at the bar. Your comments about the crew and food quality are important to us and will be shared. We are glad you enjoyed the DJ's music. We hope to provide a better experience on your next visit.
Best Regards,
Martyn Reed
General Manager
I’ll start w/ the positives. My room was quiet & clean, the bed comfortable, & very close to World Trade Center & assorted touristy attractions.
But… as an experienced, semi-mature adult traveler, I am not the target demographic for this hotel. This hotel is for people who’ve never stayed in a hotel before, run by people who’ve never operated one.
For example: It would be nice if there were somewhere to put my suitcase, instead of some useless hanging metal chair. It would have been nice to have a nightstand where I could put my phone and a glass of water. Where exactly am I supposed to keep those – on that stupid chair?
It would have been awesome if someone had come to clean my room & bring fresh towels after I turned the “do not disturb” sign to “please disturb” (cute!) before leaving for the day. It would have been thoroughly fantastic if, after I called to have someone come to my room to clean it and bring fresh towels when I discovered upon returning they had not, that someone had actually shown up and done that.
I'd have appreciated if the 20-something staff had responded to my minimal requests in a way other than sullen, like I was keeping them from doing something more interesting.
There's more, but I'm running out of characters.
It’s clear a lot of attention was paid to making this subchain of Marriott ubercool and hipster friendly. I wish that ensuring the bare minimum of travel essentials had received as much attention.
I won’t be returning.
Dear dantY4820OM, We are disappointed that your recent stay with us was below our standards. While it is nice to learn that your room was to your liking and everything was clean and organized, reading your observant review is disheartening. Usually, once our front desk is notified of a guest’s need for housekeeping and new sheets and towels, they arrive in a while, but this was not the case with you, and we apologize for the miscommunication. We understand the imperative need for a side table and gladly acknowledge that. We value your keen observations and will review them with our concerned associates. We are happy to have hosted you and hope you give us another chance to redeem ourselves and provide you with the best experience possible.
Best Regards,
Martyn Reed
General Manager
Loved every second of it! I was treated like Royalty as the "guest of day". I was given complimentary poker chips for drinks at the lobby bar, a free meal and some excursions in the city. My room had some candy on the bed and a welcome note. This is probably my 6th time here and now it's starting to feel like home. Thank you!
Dear Q4282YEmichellec, Thank you for returning to Moxy NYC Downtown. There is no better compliment than a guest who keeps coming back time after time. We are glad that you liked the complimentary snacks. We also love to hear that you rested well in our comfortable accommodations and that our amenities were perfect for your needs. It was our pleasure to host your visit, and we hope you will make us your home the next time you are in this area.
Best Regards,
Martyn Reed
General Manager
The moxy hotel is pretty cheap, that is as good as it gets, it's not a good hotel.
The check in is a little chaotic, the bar is loud and often hired out by private parties so guests cannot use it. Rooms are small and tired, chipped walls and worn furniture.
Housekeeping is every third day, not great.
To finish off I was charged twice for my stay, not a small mount I'd money, this was despite checking twice what I had been charged for.
Lastly the complaint form on the Marriott website does not even recognise that they own this hotel. Cannot select it from the drop down.
Shambles.
Dear Brian S, We truly regret to learn about your disappointing experience at our hotel and are disappointed that we did not meet your expectations. We strive to ensure all our guests lack nothing and shall look into the various inputs you left us. We are sorry you could not visit our rooftop bar because it was previously booked for private events. We also apologize for any billing-related concerns you had and if these were not resolved to your satisfaction. Thank you again for bringing this to our attention. Your valuable feedback matters to us, and we hope you will give us another opportunity to regain your trust the next time you are in the area.
Best Regards,
Martyn Reed
General Manager
