Loved every second of it! I was treated like Royalty as the "guest of day". I was given complimentary poker chips for drinks at the lobby bar, a free meal and some excursions in the city. My room had some candy on the bed and a welcome note. This is probably my 6th time here and now it's starting to feel like home. Thank you!
Dear Q4282YEmichellec, Thank you for returning to Moxy NYC Downtown. There is no better compliment than a guest who keeps coming back time after time. We are glad that you liked the complimentary snacks. We also love to hear that you rested well in our comfortable accommodations and that our amenities were perfect for your needs. It was our pleasure to host your visit, and we hope you will make us your home the next time you are in this area.
Best Regards,
Martyn Reed
General Manager
The moxy hotel is pretty cheap, that is as good as it gets, it's not a good hotel.
The check in is a little chaotic, the bar is loud and often hired out by private parties so guests cannot use it. Rooms are small and tired, chipped walls and worn furniture.
Housekeeping is every third day, not great.
To finish off I was charged twice for my stay, not a small mount I'd money, this was despite checking twice what I had been charged for.
Lastly the complaint form on the Marriott website does not even recognise that they own this hotel. Cannot select it from the drop down.
Shambles.
Dear Brian S, We truly regret to learn about your disappointing experience at our hotel and are disappointed that we did not meet your expectations. We strive to ensure all our guests lack nothing and shall look into the various inputs you left us. We are sorry you could not visit our rooftop bar because it was previously booked for private events. We also apologize for any billing-related concerns you had and if these were not resolved to your satisfaction. Thank you again for bringing this to our attention. Your valuable feedback matters to us, and we hope you will give us another opportunity to regain your trust the next time you are in the area.
Best Regards,
Martyn Reed
General Manager
I was staying at the Moxy Downtown because it is one of the closest hotels to the start point of the Great Saunter, which starts at Frances Tavern. It is only a few blocks away.
The hotel is very nice. It is located on Ann Street which is just off Broadway so it is a good location for anyone who wants to stay in the Wall Street area. I have to say that the rooms are really small. It is more like a bed with a room around it then a room with beds in it. I could barely maneuver around the room there was not much space to walk. Because of its location, I had a view of the building next door and the heating unit below. That did not make much a difference because I was not in the room that much.
It had a nice bathroom and the bed was super comfortable. Their bar area, Residence, was very nice and had a hip vibe to it. If you like hanging around a bunch of noisy twenty year old's, it is the perfect place to go. I had a few drinks at the bar and I have to say, the bartender could mix a drink. I had the Picos Colota and after two of those, I felt really relaxed. It was so noisy in the bar, that the bartender got my order mixed up and instead of getting the Beef Sliders, I got the Pork Belly ones. It was a nice mix up as they were delicious.
You know who the hotel is catering to when the noise level of the DJ was unbearable. Everyone was screaming over one another (including the 20 year old's) because it was so loud. I have no clue why they do this because no one can ever talk. I could tell even they were getting annoyed by it.
Also, the front desk people were all dressed in casual clothing, so casual that I did not know they were the staff when I checked out. I thought the front desk guy was another guest. He was dressed like he had just come into work and had not had time to change. Very nice but not even a name badge. The Residence Inn a few blocks away at least has a person in a jacket so you could identify who he was.
I thought the stay was very pleasant and it really is a pretty hotel but I prefer the regular Marriott or the Residence Inn in the future when staying in the area. This place tries too hard to be hip that the line is crossed on who is who in the hotel.
Dear R4960NKjustinw, Thank you for sharing your experience at Moxy NYC Downtown! We are glad our location near the Great Saunter start point suited your needs. While our rooms are cozy, we're pleased you found the bed comfortable and enjoyed our bar's vibrant atmosphere. We apologize for any inconvenience with noise levels and staff attire. Your feedback is invaluable, and we'll strive to ensure a more seamless experience for our guests. We hope to welcome you back for another pleasant stay.
Best Regards,
Martyn Reed
General Manager
Last night, checking in felt like auditioning for the role of "most unwelcome guest" — and guess what? I won! Out of insisting to get my email address, they even threw in a special bonus: a nightly fee of $29 for the privilege of experiencing their exclusive 'sardine can' sleeping arrangement. Imagine this: a queen bed, me, and my two kids —all pretending we're on a camping trip... indoors!
Meet John, the night manager, who must have minored in magic because he completely disappeared when asked for help! His impressive ability to not provide solutions was truly something to behold. To cope, today, I must bring an inflatable bed, turning our room into a hybrid of a sleepover and an obstacle course. Yes on top of it, there no storage for your personal stuff, so good luck 🤞
Oh, and the elevator situation? Think of it as your new fitness routine. You'll get a solid 10-minute standing workout each morning—bring a book, or hey, even War and Peace could be finished in a couple of days at this rate!
If the Moxy is trying to democratize the W Hotel experience by Marriott, let's just say it's more of a revolution gone wrong. Kudos indeed, dear Moxy. Next time, I might just bring a tent and set up camp in the lobby for the full experience.
And to the GM replying with ChatGPT, how about a real solution? Maybe start by teaching the staff and elevator some manners?
Dear MatouN1, Please accept our apologies for the service issues you experienced during your recent stay. We genuinely regret not meeting your expectations. Our hotel is known for its attention to detail and outstanding service; therefore, please accept our apologies for your experience. We can assure you that this is not indicative of our service culture, one that is based only on the highest quality standards. Thank you for bringing this to our attention. We take matters such as this very seriously.
Best Regards,
Martyn Reed
General Manager
I enjoyed my stay here. Very eclectic and high energy hotel. Buzzing with people the whole time. If you’re into games, music and a few drinks you will love this hotel! I’m a bit introverted myself. But my stay was still quiet and very comfortable
Dear Trip12693390576, We are delighted to read you enjoyed your stay and experienced the vibrant atmosphere at our hotel. Your positive feedback regarding the eclectic ambiance, energy, and amenities is appreciated. We strive to create a welcoming environment for all guests. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future.
Best Regards,
Martyn Reed
General Manager
