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Fairfield Inn
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Traveler rating
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All reviews rector street wall street battery park the financial district location is walking distance subway station new york front desk staff statue of liberty and ellis island sized bathroom hot items oatmeal easy access great stay quiet at night free breakfast jfk airport
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Reviewed April 28, 2022 via mobile

This was a great place to stay when visiting New York. The subway stops are right outside the hotel, there are restaurants close by within walking distance, and a few convenience stores as well. The beds are super comfortable and our room was very clean. Having breakfast service included with our stay was handy, and we were treated to a few hot items such as quiches and scones.
Our room had the standard amenities: coffee maker, a safe, hair dryer, etc. It was nicely appointed. Our front desk person, Crisledy, was a treasure. So helpful with maps and directions. The only real negative was the elevators were terribly slow and there was no dresser in the room to put any clothes away - and we were only able to get one suitcase stand. Overall it was a really good hotel and of course close to the WTC and the Staten Island ferry.

Room tip: We didn’t have a car but we didn’t need one. Take the subway ( the train, lol) and not the bus. We did tons of walking!
Date of stay: April 2022
Trip type: Traveled with family
Thank Colleen M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Concord Hospitality, Owner at Fairfield Inn & Suites New York Downtown Manhattan/World Trade Center Area, responded to this reviewResponded April 30, 2022

Dear Colleen M,

We are delighted to hear of the overall comfort you experienced at our hotel. I’m glad you were able to take advantage of our spotless rooms, exceptional location, and wonderful service. Along with providing us with areas of opportunity, your feedback serves as encouragement to our associates who are the key to providing our guests with a satisfying stay. Please visit us again on your next trip to the area.

Best,
Craig Kepple
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 25, 2022

This location is walking distance, literally 2 blocks from several landmarks that tourists want to visit, i.e. Battery Park (for ferry to Statue of Liberty and Ellis Island), World Trade Center, and Wall Street. Also, 2 subway stations very near. Staff extremely helpful. Rooms small due to high-rise building, but so clean and neat with al amenities needed. Will recommend and definitely stay again.

Date of stay: April 2022
    • Location
    • Rooms
    • Service
Thank 573amz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Concord Hospitality, Owner at Fairfield Inn & Suites New York Downtown Manhattan/World Trade Center Area, responded to this reviewResponded April 26, 2022

Dear 573amz,

Our favorite compliment, by far, is hearing that guests will return to our hotel. I am thrilled that you enjoyed your stay enough to share this great review. On behalf of the entire staff here at the Fairfield Inn & Suites New York Downtown Manhattan/World Trade Center Area, thank you for your business and please come back soon.

Best,
Craig Kepple
General Manager

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Reviewed March 30, 2022 via mobile

COVID is a good excuse to avoid to pay a daily housekeeper! If you want to have your room cleaned up, you must wait the third day of your stay. That’s incredibly unfair and unprofessional, but what one can do in a country where there is no control on the quality of what the hotels offer ? In NY there is always a huge amount of tourists and people who travels for business like me, so hotels will always find customers, no matter how bad they are.
Breakfast: terrible! Only American coffee, no croissants, no artisan bread.
Rooms are dirties and cold. Heating is old and noisy but if you don’t want to catch a cold or get sick, you must sleep - or try to sleep - with a noisy heating turned on.
A lot of people take the lifts without wearing any mask. Even if it’s no longer compulsory, it should be the logic and the sense of responsibility to impose people to wear a mask when they take the lifts at least.
The Hotel staff doesn’t say anything.

Date of stay: March 2022
Trip type: Traveled on business
1  Thank Giuse1478
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Concord Hospitality, Owner at Fairfield Inn & Suites New York Downtown Manhattan/World Trade Center Area, responded to this reviewResponded March 31, 2022

Dear Giuse1478,

I sincerely apologize that we didn't meet your expectations. Thank you for providing us with some feedback to work with and learn from. The experience of our guests is of the utmost importance to us and your comments help us improve and become a better hotel. We hope you will consider a return visit in the future as we would love to provide you with a better stay.

Sincerely,
Craig Kepple
General Manager

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Reviewed February 20, 2022 via mobile

This is a great hotel in a great location. Front desk staff were always friendly and helpful, and the room was spotless upon arrival. There are lots of dining options close by. The hotel is closer to Brooklyn than most Manhattan hotels if you need to get there. Overall, an awesome stay!

Date of stay: February 2022
Trip type: Traveled solo
1  Thank pwf324
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Concord Hospitality, Owner at Fairfield Inn & Suites New York Downtown Manhattan/World Trade Center Area, responded to this reviewResponded February 22, 2022

Dear pwf324,

That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you and we hope your travels bring you back to the area soon.

Best,
Craig Kepple
General Manager

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Reviewed February 2, 2022

Just wanted to give a review on this hotel. I stay in NY a lot and I am in the travel business and like to leave a review when possible. My stay here was very good. The property is located in a great areas with lots or food and entertainment within an easy walking distance. The staff was very friendly and helpful. The ONLY real down fall is the room was a bit small but very clean and well taken care of. I will be staying here again.

Date of stay: January 2022
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
Thank dongV6195BH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Concord Hospitality, Owner at Fairfield Inn & Suites New York Downtown Manhattan/World Trade Center Area, responded to this reviewResponded February 3, 2022

Dear dongV6195BH,

It sounds like every aspect of your stay was great from start to finish; we are glad to hear it! Thank you for choosing our Fairfield Inn for your travel needs and for taking the time to sing our praises on Tripadvisor. Hosting you was our pleasure and we look forward to doing so again.

Best,
Craig Kepple
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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