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Oscar Alejandro
World

Cool place, excelente location

5.0 of 5 bubblesReviewed May 10, 2021
I really enjoy the vibes of the place, is super clean and modern and comfortable. The staff is super polite and able to help in everything. I highly recommend!

Just a few blocks away from Times Square!
Date of stay: April 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christian Brosius, General Manager at Moxy NYC Times Square, responded to this review
Responded Jun 1, 2021
Thanks, OscarAlejandroMT, for singing the praises of our awesome crew! They are rockstars and we would be lost without them. We love your comments about our fun vibe and awesome location! We would love to see your face around Moxy Times Square again soon!

Stay Fab,
Christian Brosius
General Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed May 3, 2021

I like the environment, the location the general vibes of the place, highly recommended! Few blocks away from times square, all of the metro and transportation options you need. Restaurants and bars near by.

Date of stay: April 2021
    • Location
    • Sleep Quality
    • Service
Thank juanpY2858JJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christian Brosius, General Manager at Moxy NYC Times Square, responded to this reviewResponded June 1, 2021


Wow, MegaVortex! We love that our location was perfect for you! We're not gonna lie, we love our location too, along with all the other awesome things you mentioned that we've got going on here at Moxy Times Square. Safe travels, Fun Hunter! We hope they bring you back this way soon.

Stay Fab,
Christian Brosius
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 3, 2021 via mobile

Maria at front desk was incredibly rude and racist! When I went downstairs to ask why we were being told to “lower out noise” when we we not making any, (in fact that was a very noisy hotel as it was at capacity and in the city), I was met with hostility and disrespect. I was told I don’t need to know who complained or what the complaint was about . Then two bouncers posing as security surrounded me and Maria threatened to “throw me out of the hotel” if I don’t stop asking questions. When I asked for the names of the security guards, I was told “security!” Very nasty attitude. I am a silver elite member of Marriott, and I know that is not the way of the chain. I of course reached out to customer service who has escalated a case. I am incredibly disappointed.
The also have a very silly elevator system that has you waiting for designated elevators. A waste of time.
And they NEVER answer their phone. Coporate customer tried calling to speak to Maria and they never answered. I had been calling for two days previously to add my friend’s name and I had to demand that reception get someone to answer the phones. Completely unprofessional. They need retraining at that hotel.

Date of stay: May 2021
Trip type: Traveled with friends
3  Thank shesoolucki35
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 1, 2021

Hotel was nice and quaint. But beware that you’ll be harassed by housekeeping 5 times before 10 AM “When you leaving” “what number is that you’re leaving” and they keep coming back to ask what time you’re leaving even when you tell them not until check out.

Date of stay: May 2021
Trip type: Traveled as a couple
Thank shannontN7941GC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christian Brosius, General Manager at Moxy NYC Times Square, responded to this reviewResponded June 2, 2021

Hey shannontN7941GC,

Thanks for choosing us and giving us feedback on your experience. We are very sorry for the way our housekeeping team handled your check-out; that is not how we roll. We have taken immediate action with our crew and we hope you will give us another chance so we can take care of you the Moxy way!

Sincerely,
Christian Brosius
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2021

We stayed there for 3 nights in April. The hotel has contactless check-in, good location and a nice rooftop bar on the last floor. The staff were nice but we had very little interaction with them. The rooms are clean and quite cute

Date of stay: April 2021
3  Thank Sissi-azar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christian Brosius, General Manager at Moxy NYC Times Square, responded to this reviewResponded June 1, 2021

Sissi-azar,

Thanks for saying such nice things about us! Sounds like you had an awesome experience, from the rooftop bar to our awesome crew. We look forward to topping that, so come back to Moxy Times Square soon!



Stay Fab,

Christian Brosius

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2021

We stayed for 2 nights at the end of april 2021 (saturday and sunday). From the begining we knew the hotel’s customer target is not people over 30yo, but here were some details that, i think, is worth to comment in here... we booked the room because Moxy is a Marriott brand and we’ve never had a bad experience in a Marriott hotel (fairfield inn, residence inn, courtyard, etc). The hotel looks new and fully renovated. Bed is comfortable and shower is warm and with good water pressure. The room is tiny, but that was not an issue for us, as we know hotel rooms in nyc are small. The window was not sound proof, and the hotel has a rooftop bar open until midnight everyday so, if you are planning to sleep before midnight, good luck. Bathroom sliding doors didn’t close properly so, no intimacy between you and your partner. Tv was oddly installed, they decided to put it under the hooks to hang your clothes and bags (as no wardrobe in the room), so if you decide not to hang your clothes and bags, you can watch the tv... also you can touch the screen with your feet or kick it while sleeping (there is also a hanging frame at feet distance ready to get kicked or kneed). Aircon is right behind the head of the bed, so you’ll get that frozen breeze straight in your neck. Corridors and hotel lobby are ridiculously narrow and small for a 600 rooms hotel. The lobby has dim light with some neon lights and barely no natural light so it looks like a tacky pub. On the side walls there are 4 massive screens with non sense useless phrases instead of using them to show useful tourist information or enhance the somber lobby. There are a couple of machines to do your check in, but if it doesnt work (like for us) there are 2 “cinema ticket windows” where you can check in with an employee. This windows have speakers next to them playing background music for lobby and to avoid any type of conversation between you and the employee doing your checkin. Check in is from 4pm check out before 12. The employees don’t have specific uniforms or nametags, so, good luck trying to recognize them among the crowd on a saturday night. I need to highlight all the employees were nice and friendly with us but We wont step on a Moxy hotel again.

Room tip: Lower rooms far from rooftop
Date of stay: April 2021
    • Sleep Quality
    • Rooms
    • Service
1  Thank Luisvanschilt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christian Brosius, General Manager at Moxy NYC Times Square, responded to this reviewResponded June 2, 2021

Hey Luisvanschilt,

Thanks for your comments; we are sorry our style and setup weren't the right vibe for you. We know that the Moxy experience isn't for everyone, but we hope you'll find something you love at one of the many awesome hotels in the Marriott world. While we may not be your style, we know there's somewhere else in the Marriott family that will be a perfect fit.

Sincerely,
Christian Brosius
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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