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Sandeep Padmashali
Dubai, United Arab Emirates

Best customer support

5.0 of 5 bubblesReviewed 4 weeks agovia mobile
The front desk was amazing and so supportive
Specially I would like to name Martin , Heidi were so lovely assisting us. Their calmness and ability to listen carefully and guide was super cool. Hospitality plays a major role in hotel industry and they carry it
Date of stay: October 2024
Trip type: Traveled with family
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Reviews (1,431)
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Traveler rating
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All reviews the staten island ferry battery park front desk great location statue of liberty wall street south street seaport new york great stay walking distance enjoyed my stay subway station the hotel is clean hotel is located i highly recommend this hotel around the corner would definitely stay here again
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Reviewed 5 weeks ago

For the price paid, I am disappointed in this Hilton hotel. Not sure I have ever been disappointed by this brand so this is a first. Room 308, the shower water pressure was awful (barley anything coming out of shower head) and the inconsistent water temperature was annoying - might not mean much to others but if I cannot take a great shower in the morning my day is just not the same. The good: room was clean and had a good view of Staten Island Ferry, bed was comfy, location was great (very quiet), and the staff was welcoming and friendly.

Date of stay: September 2024
  • Trip type: Traveled as a couple
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Thank mc_iles
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 2, 2024

Just returned home from an excellent stay here. Front desk staff were incredibly friendly and helpful. The room was pristine clean, and I’m a neat freak- seriously very clean, no dust, clean bathroom, clean crisp sheets. Room temp was perfection and easy to control. Bed was a dream- lovely bedding, nice pillows and good amount. We had two queens, just enough room. The fridge and microwave are a nice perk you don’t find in many hotels! Location is great - ferry across the street, easy to grab cabs and subway station around the corner. Close walking distance to Seaport area. Not a bad walk up to Flatiron or other areas, and close to ferry to Brooklyn. It was fun to stay in this area and watch the locals walking their dogs at night from the local restaurants. Definitely try Fraunces Tavern nearby- delicious and historic! Lovely parks nearby for kids plus the sea glass carousel! Great stay! Thanks HGI for being so great - and extra special thanks to the housekeeping staff for the super clean room!

Room tip: Check out Fraunces Tavern nearby for dinner. Battery Park playground for kids plus others nearby.
Date of stay: September 2024
  • Trip type: Traveled with family
    • Value
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Thank mariavmpgh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 28, 2024 via mobile

The customer service was amazing!! The staff was very friendly and accommodating. I highly recommend!! Thank you to the front desk and bellhop especially. I was in a rush to get to the ferry and they were very kind and welcoming. Stored my luggage quickly and I just made the ferry. Thank you!!

Date of stay: September 2024
Trip type: Traveled solo
Thank Matthew S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 24, 2024

Spent almost a whole week in what we originally thought was a smallish room for myself, daughter and her 3 month old infant turned out to be a comfortable stay in a very nice location near Battery Park, FIDI) with close proximity to Red Hook where my daughter was working during our stay. Not all things were 100% but the attention and quick response to our concerns and needs were handled by pleasant and eager staff members.
The final day was highlighted by the expert care and assistance from Martin who did not leave our side during check out, luggage safekeeping, transport and loading to making sure we were all secure and safe on our journey onward. Martin is a great asset to this location and a pleasant and sweet person who showed his kindness to us making us feel cared for and safe.

Room tip: No dining option per se that was anything we would utilize.
Date of stay: September 2024
  • Trip type: Traveled with family
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Thank pamela a
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 17, 2024

I had a great stay here in Hilton Garden Inn Financial Center Downtown New York City. The room are great. It is near to a lot of tourist spot. The concierge people, housekeeping and specially MARTIN IMVAY SHANTEL assisted me with my luggage and he has the most adorable smile to all the guest. Keep up the good work and I will definitely go back here and stay.

Room tip: I hope they will allow late checkout with extra charges. I normally stay in Hilton but this is the first time I've heard that there is a fee
Date of stay: September 2024
  • Trip type: Traveled with friends
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1  Thank Jenmar S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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