We stayed here for a week in September 2016. A huge hotel, but as guests we were made to feel individually welcomed.
The staff were very friendly and helpful, despite being incredibly busy with lots of extra guests for the 9/11 memorial events.
When we arrived our room was at the rear of the hotel with no view. The next morning at my request they gave us a choice of two new rooms with views of the Hudson and the Empire State Building.
The diner on the ground floor is a great place for breakfast, the pancakes were delicious!
The hotel is ideally placed for exploring with most things within walking distance, The High Line, Times Square , Broadway and Madison Square Gardens is just next door!
I could not fault the cleanliness of all the amenities at the hotel and would ( and have!) thoroughly recommend the hotel to friends.
A wonderful base in New York City!