Hotel is well located and rooms are large. But Hotel is in need of major room updates as damaged floors, walls, furniture, etc. Housekeeping is quite poor- Dirty cups from previous guest left in our room. Dusty shelves. Our room also had a leaking toilet that leaked water onto the bathroom floor. We informed hotel housekeeping but it was never addressed. We ended up just leaving towels on bathroom floor to soak up water. For 350/night-Not worth the expense.
This is definitely not a 4 star hotel. How could this hotel possibly get such a high star level?
I travel often and stay at 4 star hotels. Reason why I was misled when I booked this hotel on Priceline and it showed up as a 4 star hotel.
This hotel is antiquated, very basic and the first staff member at the front desk seems like he has personal issues. No wonder he gave me a room facing a courtyard and brick walls. Hate is real, 🤔😅.
Anyway, it’s a simple, oldish decent hotel, with at best a 2.5 star. I stayed at the AC hotel around the counter. That one one could be a 3.5 stars
Nice hotel in good location for south street seaport and financial district
Rooms large and clean but a little bare
Bed comfortable
Good buffet breakfast with hot and cold items
For the price in nyc a good deal🧐
THIS IS NOT A FOUR STAR HOTEL. if this place represented itself as a three star hotel, people would know what they are getting and would be satisfied. but calling it 4 stars and delivering 3 is disappointing. needs updates, but decent sized spaces. a solid 3.
My wife and I stayed here for five nights in October. It’s a good hotel in a great location, a world away from the noise and mess of mid and north Manhattan, with some good bars and restaurants close by.
The best thing about the hotel, however, are the staff. All of them we’re incredibly polite and helpful, but I do have to single out one person in particular for praise. I believe the lady’s name was Michel. My wife and I cannot thank her enough for her help. When our pre-booked ride to the airport failed to turn up she got straight on the phone and took no nonsense from the person on the other end, who was insistent that the car had been parked outside for 45 minutes - it had actually gone to the wrong hotel.
She even took the license plate number and went outside to flag the car down. To the manager/owner of the hotel, make sure you keep hold of your current employees, particularly Michel. Staff like her are worth their weight in gold to your business.
