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“Organisation terrible”
Review of Statue Cruises

Statue Cruises
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Attraction details
Owner description: No visit to the New York City area is complete without a trip to one of the world’s most famous historical landmarks – The Statue of Liberty Historical Monument and Ellis Island Immigration Museum. Statue Cruises offers departures throughout the day from both New York and New Jersey for the convenience of out-of-town visitors and local residents alike.
Reviewed 4 April 2018

Prebooked tickets and had to go in the reserved queue for over an hour in the rain! Terrible organisation. I recommend that you go on the earliest trip available. Mine was booked for 11 am.
Ellis Island and Statue of Liberty were brilliant and worth the visit. massive queues for food on both.

1  Thank wilanow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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59 - 63 of 1,230 reviews

Reviewed 4 April 2018 via mobile

The boat ride was smooth, we timed our arrival and departure to coincide the ferry times. The only crappy thing was the over priced concession stand, and the hot chocolate was a no go.

Thank J_Terhune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 April 2018

When you come to New York, the trip is incomplete if you havent visited the Statue of Liberty. Such a huge and beautiful statue. We took a ferry along the Hudson river, to see the Statue and it was amazing

Thank Roshan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 April 2018

If we had not read about how to avoid the monster huge line, this would be a 1 for sure. There are many many reviews about how unorganized this service is. Largely true. The biggest issue is that you can't tell what line is for what. As we exited the subway an entered Battery Park, we saw the hugest / longest line we've ever seen in our lives (longer than tourist sites in Paris). It was amazingly depressing. I suspect those people waited for 3-4 hours.

But they didn't need to. Neither do you.

1) Buy your ticket on the Statue Cruises website (linked from Ellis and Statue official sites).
2) Buy a Reserved Time ticket. Pick from available slots.
3) Select "PRINT" and they will send you a pdf. You don't really need to print it. Use your phone with the scanners.
4) If you select "Will Call" (which I did) - You will need to get your ticket from the WILL CALL window. This is in the castle. Do NOT wait in the huge line for this. The line for Will Call is also separate from buying tickets. Both in the castle.
5) After picking up tickets, or if your reserved ticket is on your phone, DO NOT WAIT IN THE HUGE LINE. Instead, walk up to the front where there are two flags.
RED FLAG = FLEX. These are City Pass people (3-4 wait). BLUE FLAG = RESERVED. This is you.
6) Get in the Reserved line, which moves much faster and has less bends than the Flex line.
7) Do NOT stress about the time on your ticket. This is simply for crowd flow control. They don't really care about that time. And it has nothing to do with what boat you will depart on. As you exit security, you will get on the next boat.
8) When we were there (very busy Sunday holiday) - Boats departed every 20 minutes. There was always a boat loading. As soon as another boat came, it left.

Sure - This entire process could be much better. In other countries they use technology to time people (even down to 5 minute increments) so that nobody has to wait in line. I guess NYC is not ready for that type of advanced tech.

However, you can cut your wait time down to about 45 minutes (vs 3-4 hours) if you use this procedure.

I hope this was helpful. The entire family really enjoyed the afternoon adventure and the history.

14  Thank Adam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed 2 April 2018 via mobile

Once you figured out where to go, easy to board and manage trip. Recommend going early if you want to take time to really read through everything on Ellis Island. What we saw was quick. Also they close Statue at a certain time that was not made clear but paid fir access and they told us we had two minutes before they closed it. Pics were great of Statue. Food mediocre at best at Ellis Island.

Thank Ashinshin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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