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Francy Mitchell

A Ray of Light at the Mark Hotel

Review of The Mark Hotel
5.0 of 5 bubblesReviewed Dec 26, 2024
So many kind people helped us have an exceptional experience at The Mark!

Farida, a gentle spirited-girl with a big smile, greeted us at the front desk then checked in on us from time to time during our stay as did the Guest Manager.

Later that day, Gabriella, the concierge, helped us get fabulous tickets to an incredible show.

Every time we saw these particular faces, there were smiles all around, which added to our experience.

After a lot of walking on a cold day, the neighborhood faces, the kind hospitality, and the warmness made our stay memorable, from the doormen to our sweet waiters to housekeeping.

Speaking of cold, it was lovely to change into a quiet, cozy, yet elegant room after a full day out and take a hot bath/shower. The water pressure did not disappoint! Having a little extra space in NY is like finding treasure. It doesn’t happen that often, so the extra space also added to our experience.

The bed and pillows were very comfy. We slept well each night and woke up refreshed. The food in the restaurant was delicious. We enjoyed breakfast and dinner!

It was hard to leave. Thank you for making our stay memorable!!!

A Bientot!
Date of stay: November 2024
Room Tip: This hotel has a fantastic location, a hop, skip, and a jump to Central Park. If you enjoy nature...
Trip type: Traveled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Etienne Haro, General Manager at The Mark Hotel, responded to this review
Responded Dec 30, 2024
I am beyond delighted to read this wonderful recount of your recent experience at The Mark. I look forward to sharing your kind words to our staff. We look forward to welcoming you back for another remarkable experience.
Sincerely,
Etienne Haro
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,156)
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Reviewed November 9, 2024 via mobile

Outstanding food
Great service staff
I enjoyed some of the best dishes.
Starting baked cheese with truffles from Piermont .
Sushi but not Japanese style. What an experience.
Then a seafood platter with oysters, lobster and on top was the tuna tartar I would die for.
In the previous month I didn't drink so much Champagne

Room tip: Dinner Get a reservation
Date of stay: November 2024
Trip type: Traveled solo
Thank HK-Zurich
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 11, 2024 via mobile

We loved our stay at The Mark hotel. I was initially skeptical as we usually stay in soho or another neighborhood in lower Manhattan but we tried The Mark hotel and it is now our favorite hotel in New York. The design, service and attention to detail are impeccable. The lobby bar and restaurants are great — the truffle pizza is a must!

Date of stay: October 2024
Trip type: Traveled as a couple
Thank Rishi S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 1, 2024

We stayed here based on our travel advisor's high praise and booked with points, so we were not rewarded with the usual upgrade stuff. The bell staff greeting was friendly and the check-in was efficient. Our room was not ready at 4PM and we were offered a drink at the lobby bar, which is hosted by a bartender right out of a Noel Coward play, who entertained us while we waited. The place is packed with folks who appear to be on an expense account and their entourage checking in for dinner. The restaurant is beautiful, and the menu is well thought out.
Aesthetic of the public rooms and the guest room is tightly planned, but deco chic, with caramel colored overstuffed mohair seating and gleaming nickel lighting in the reception area. The hotel room had a gorgeous marble bathroom, with deco cabinetry and nickel finishes, and the room was designed to convey whimsy and high style.
The one complaint about the check-in was the unmonitored wait - we went back to the front desk after an hour plus at the bar to see if the room was ready. The front desk should have retrieved us when the room was ready instead of leaving us in the bar to fend for ourselves. That said, when we were finally taken to our room, we were moved almost immediately when I showed concern of potential noise from Madison Ave. The room faced an interior courtyard, and was small, but it was serene, which fit the bill. Technology was well planned in the room as was the mini bar and closets. I would guess the hotel gets a great many business guests and would recommend it to my traveling professional friends.
Dinner through room service dinner from the kitchen was handed over to the Morton's Salt rep, because the soup was darned near inedible, and I'm a gal that likes my salt. However, brunch in the restaurant for us and friends the following day, albeit expensive, was very tasty (try the avocado toast), so the salt police were in control. I've eaten dinner at the restaurant with friends before, and it's a place to "see and be seen", but great..
Breakfast through room service delivered perfectly poached eggs, and the exercise room is adequately equipped. The coffee cups weren't the usual tiny breakfast tea, but real coffee mugs, which I liked. Housekeeping is well managed because the room was spotless, as was the exercise area and public spaces.
Management gets the joke here, and there's a "ricksaw" to Bergdorf's as well as a hotdog cart outside for the welcome pooches. I'd go back to this hotel, given it's competition in the neighborhood, but would opt into an upgraded room with Fine Hotels & Resorts or Virtuoso, and get the perks.

Date of stay: October 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank rkr727
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 27, 2024

Great location and hotel staff. Bday cupcake in room with fruit.

Disappointing restaurant experience.
We had a reservation for birthday lunch at streetside. We checked in a few minutes early. We were appropriately dressed maybe over dressed since it was a birthday lunch.
The host checks us in then says - oh someone has sat at your table. we waited thinking someone just sat down and would be moved.
He them says it a special guest or event- i didnt hear the exact word after special.

We are a little taken back but I state we are hotel guests in case he didnt see that. I was surprised to be bumped so rudely.

He says they cannot accommodate streetside but can he offer the lounge and walks that way.
I know the lounge is packed because we passed it on way down.

I say we wanted to sit outside and that was our reservation.
He says he can offer us the back patio and i say i didnt know there was a back patio and he hands us off to two inside hostesses and says can you take these hotel guests to the back patio.

I didnt know there was a back patio because i dont think its really part of the restaurant or it shouldnt be part if a Jean Georges restaurant.

It's a small area with a few tables that werent set up. The walls must be thirty feet high with a view of the venting system and a slice of sky. It not decorated like the front or inside of the restaurant
It is not offered on Resy as a seating location.

We should have left but we ate quickly and paid the bill. They sent us like 15 pastries and said on the house which went to waste since we were two people and had already ordered food.

I think restaurant reservations should be honored, especially for hotel guests.

At the very least if you're bumped for
someome , attempt to offer similar seating My app still has a completed streetside reservation so we were clearly bumped. Not 5 star service The back patio should not be offered.

I phoned guest services later and they said that shouldn't happen and would check with the restaurant but I heard nothing back.

Tips: If its a special occasion phone again to confirm or go down from the room early or be prepared to argue on 77th street.

Room tip: bar is open to public and very crwoded go early...
Date of stay: September 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank julie r
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Etienne Haro, General Manager at The Mark Hotel, responded to this reviewResponded October 2, 2024

Thank you for taking the time to share your feedback and I am sorry to hear of your underwhelming experience at The Mark. We are always looking for ways to improve our guest’s experiences and your notes will be addressed accordingly. Please feel free to reach out via reservations@themarkhotel.com should you have any further information regarding your experience. We hope you will return, and we can show you the standards which we strive to uphold.

Sincerely,
Etienne Haro
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed July 11, 2024 via mobile

Expected so much more from this world class hotel, but was disappointed. An error with adjoining rooms I had been guaranteed separated our family on the first night and the compensation we were offered was forgotten about when paying the bill.

Simple requests went unanswered such as asking for cutlery and, honestly, we felt like our custom just wasn’t all that important or welcome.

The location is incredible and we had a lovely few drinks at the bar, but overall I expected so much more from an establishment of this calibre. To top it off - when I provided detailed feedback as requested by email (which expressed my disappointment) I heard nothing back at all.

At these prices I urge anyone to choose another hotel where the experience will feel more personal and you will feel more valued as a guest. We don’t plan to go back to The Mark.

Date of stay: December 2023
Trip type: Traveled with family
1  Thank Hayley_GLondon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Etienne Haro, General Manager at The Mark Hotel, responded to this reviewResponded July 23, 2024

Thank you for taking the time to share your feedback and I am sorry to hear of your underwhelming experience at The Mark. We are always looking for ways to improve our guest's experiences and your notes will be addressed accordingly. We will be reaching out directly to gather more information, so that we can strive to do better next time.

Sincerely,
Etienne Haro

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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