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shfakhouri
Amman, Jordan

A memorable stay

5.0 of 5 bubblesReviewed Jul 22, 2024
I recently had the pleasure of staying at the Four Seasons Hotel Downtown and was thoroughly impressed. The prime location made it incredibly convenient to explore the surrounding area, and the staff went above and beyond to make me feel welcome. The level of service was superb, ensuring a truly memorable experience. Thank you for providing such an outstanding stay.
Date of stay: July 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Four Seasons
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thomas Carreras, General Manager at Four Seasons Hotel New York Downtown, responded to this review
Responded Jul 30, 2024
Thank you for taking the time to review Four Seasons Hotel New York Downtown! I am thrilled you enjoyed your stay and look forward to welcoming you back again in the future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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9 - 14 of 793 reviews
Reviewed July 6, 2024

This property to me is the perfect blend of luxury and coziness. The staff are always amazing, but also very relaxed and informal when it's appropriate. And they get things done.
The bar is run very well, like a local (there are quite a few neighborhood regulars), but still top-notch. The restaurant is also good, and would definitely do if you want to dine in one or two evenings.
Great location, you can walk to Tribeca, but the blue line is right on the corner as well.
Probably my favorite all-time location.

Room tip: The pool is awesome!
Date of stay: April 2024
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jinzoningen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thomas Carreras, General Manager at Four Seasons Hotel New York Downtown, responded to this reviewResponded July 8, 2024

Thank you for your wonderful review and for making us your favorite Four Seasons! We are delighted to hear that you find our property to be the perfect blend of luxury and coziness.

Your kind words about our staff are greatly appreciated. We strive to provide a balance of professionalism and relaxed, informal service when appropriate, ensuring our guests always feel at home and well cared for.

Our prime location, with easy access to Tribeca and the nearby blue line, is indeed one of our highlights, and we’re glad it contributed to your enjoyable stay.

We look forward to welcoming you back to Four Seasons Hotel New York Downtown soon.

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Reviewed July 5, 2024

When charging base rates of circa $1000 per night room only the experience has to be seamless and exceed guest expectations.
Sadly for us this was not the case.
Prior to our journey we emailed the hotel and messaged through their social channels and are still waiting on replys.
This gave us a bad feeling of what to expect imn terms of service levels.
They also advertise as being child friendly--this in our opinion could not be further from the truth.
All in all my recommendation to the FS group would be to give their team at this establishment urgent service training that meets the base requirements for 5 star service then maybe in time try to exceed!

Date of stay: July 2024
Trip type: Traveled with family
2  Thank 2,021,221,972
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thomas Carreras, General Manager at Four Seasons Hotel New York Downtown, responded to this reviewResponded July 8, 2024

Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize that your experience did not meet the high standards you have come to expect from Four Seasons.

It is disappointing to hear that your emails and messages prior to arrival were not responded to in a timely manner. This is not reflective of the service we strive to provide, and we will address this issue immediately to ensure better communication with our guests.

I am also sorry to hear that you did not find our hotel to be child-friendly. We aim to create a welcoming environment for all our guests, including families, and I regret that we fell short of your expectations in this regard.

Your feedback about our service levels is taken very seriously. We will be conducting additional training with our team to ensure that we consistently meet and exceed the expectations of our guests, especially those staying at our hotel with high hopes for a seamless and exceptional experience.

Thank you again for bringing these matters to our attention. We hope to have the opportunity to restore your faith in Four Seasons and to welcome you back in the future with a vastly improved experience.

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Reviewed July 3, 2024

Lovely hotel, great location if you wish to explore downtown; which you should. The staff were excellent, everything about the hotel was great. Looking forward to hopefully staying here again

Date of stay: December 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Four Seasons
Thank freshshepherd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thomas Carreras, General Manager at Four Seasons Hotel New York Downtown, responded to this reviewResponded July 8, 2024

Thank you for your wonderful review! We are delighted to hear that you enjoyed our lovely hotel and found the location perfect for exploring downtown Manhattan.

Your kind words about our staff and the overall experience at the hotel are greatly appreciated. We are thrilled to know that everything met your expectations and that you are looking forward to staying with us again.

We eagerly await your next visit to Four Seasons Hotel New York Downtown and look forward to providing you with another exceptional stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2024

New York City is always fun irrespective of the time of the year. Its summer and crazy crowd and line ups every where. Traffic in NYC is always terrible and hectic and after long days when you hit the bed, the sleep is short. What a luxury hotel and 4seasons is always beyond expect. Great location, luxury amenities and lovely inhouse joints. Concierge was extra helpful with our city ventures. Enjoyed the short stay.

Date of stay: June 2024
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank GiuseppeEVal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thomas Carreras, General Manager at Four Seasons Hotel New York Downtown, responded to this reviewResponded July 8, 2024

Thank you for taking the time to review Four Seasons Hotel New York Downtown! I am thrilled you enjoyed your stay and look forward to welcoming you back again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 21, 2024

My first impressions were not quite the excellence I expect from Four Seasons. Those issues faded over the course of our stay and overall, I was happy and would return.

We arrived late at night, and just wanted to get settled quickly and go to bed. The bell staff was pretty aggressive about taking our bags, I had to rescue my backpack with wallet in it so I could check in. Then, I wanted to grab our roller bags to go up to the room, as they were sitting right there, but the desk clerk insisted they would be following us right up. A half hour later, we finally got them.

I had made a couple of requests in the prearrival email regarding our desired room location, neither of which was fulfilled. We did have a welcome treat waiting for us, though. The safe had a “low battery” warning so I called the desk to ask that it be fixed in the morning. She asked what time, I said 11, hoping to sleep in. Just after 9, we got a call from the front desk saying the maintenance guy was in the hallway, but our do not disturb light was on. Yes, that’s because we didn’t want to be disturbed!

The room itself was lovely, very spacious (especially for New York!), clean and elegant. Not much drawer space but good closet space, good bedside tables with plenty of electrical/USB outlets, comfortable bed, blackout drapes, and nightlight in the bathroom. It was quiet – on the 8th floor, we did not notice any street noise. The one really bad feature is the shower. It ran ice cold for a full minute or two every time we turned it on, even shortly after a previous shower.

Service was generally excellent, the staff was very welcoming every time we went in and out. They have a house car which goes as far north as 14th. There wasn’t much in the way of turndown service, just sporadic refresh of the water and ice on some nights, but they did leave us another treat a couple nights into our stay. They readily provided late 2pm checkout, which was much appreciated.

This was our first time staying in lower Manhattan, and we liked the location. With multiple subway lines available nearby, it was easy to get anyplace we wanted to go, and we enjoyed exploring more of the downtown area. There’s a good all-day breakfast place, Ol’Days, a few blocks away, as well as Starbucks and Whole Foods. Breakfast in the hotel was very good, though pricey of course, and only available until 11.

Date of stay: April 2024
Trip type: Traveled as a couple
1  Thank Seattle98101
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thomas Carreras, General Manager at Four Seasons Hotel New York Downtown, responded to this reviewResponded July 8, 2024

Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are pleased to hear that despite some initial challenges, you were able to enjoy your overall experience and would consider returning.

I apologize for the inconvenience you encountered upon arrival and for the delay in delivering your bags. Our intention is always to provide a seamless check-in experience, and I regret that we fell short of your expectations in this instance. We will review our procedures to ensure that our guests' preferences are respected and such delays are minimized.

I am sorry to hear that your pre-arrival requests regarding room location were not fulfilled and for the early disturbance despite your request for a later maintenance visit. Your feedback is invaluable, and we will address these issues to prevent future occurrences.

It is great to know that you found the room spacious, clean, and well-appointed. However, I apologize for the inconvenience caused by the shower temperature and the inconsistencies in our turndown service. We will ensure that these aspects are reviewed and improved upon.

I am glad to hear that you enjoyed our location and found it convenient for exploring downtown Manhattan. Your kind words about our staff’s general service and welcoming nature are much appreciated. We are also pleased that you enjoyed the treats left in your room and the convenience of our house car service.

Thank you again for your constructive feedback. We look forward to the opportunity to welcome you back and provide an improved experience on your next visit.

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