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Jenny L, London

Contemporary, luxury space and spotlessly clean

Review of AKA Wall Street
5.0 of 5 bubblesReviewed Jan 6, 2020
We stayed at the AKA in Wall street and had the most comfortable, enjoyable stay. The space was beautifully modern, well designed and extremely clean. It is in a quiet corner of Manhattan and yet just a few minutes walk from the subway and to a number of lovely restaurants. You can get to the rest of New York incredibly easily and quickly, but not have to suffer the crowds and noise of the mid town area.
I would definitely stay in this AKA again and recommend it without hesitation.
Date of stay: December 2019
4.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jenna A, General Manager at AKA Wall Street, responded to this review
Responded Jan 20, 2020
Dear JennyLinLondon,
Thank you so much for sharing your experience at AKA Wall Street. We do indeed have an amazing location and we were pleased to read that you also enjoyed your suite and overall recent stay. We appreciate you taking the time to provide our team with feedback and look forward to the opportunity to host you again in the near future.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed January 2, 2020 via mobile

It wasn’t my 1st time and definitely wont be the last times the location is amazing and the quickest checking in after a 13 hours flight.
Friendly employees and room size was perfect for me. Bed size is a really king size! My only issue was cleaning the suite just once and if i needed more then i’ll be charged.

Date of stay: January 2020
Trip type: Traveled with family
1  Thank linaa833
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jenna A, General Manager at AKA Wall Street, responded to this reviewResponded January 20, 2020

Dear linaa833,
Thank you for sharing your experience at AKA Wall Street and we were so happy to hear that you enjoyed your stay with us! We appreciate you taking the time to provide our team with feedback and look forward to the opportunity to host you again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 25, 2019 via mobile

We planned a girls Christmas trip to New York and needed a large place to stay. AKA Wall Street was perfect. We were able to stay in one room, with two bedrooms and bathrooms, a living room, and kitchenette. The staff was also awesome. They read my notes in the reservation and immediately responded. Check in was extremely quick. And the staff continued to answer questions and accommodate our trip. I will definitely stay at AKA again and have recommended to all my friends.

Date of stay: December 2019
Trip type: Traveled with family
Thank jtune2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jenna A, General Manager at AKA Wall Street, responded to this reviewResponded January 2, 2020

Thank you for sharing your experience at AKA Wall Street. We were so pleased to read that you enjoyed your stay with us and your spacious suite with a full kitchen. We appreciate you taking the time to provide our team with feedback and look forward to the opportunity to host you again in the near future. Happy New Year!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 15, 2019

Very welcoming staff and absolutely clean facilities. Stayed for one week and this location was perfect for playing tourist. The nearby transit station serves almost all of the uptown trains, making getting around cheaply a breeze. Loved having the kitchen for the nights in, made use of the high-tech gear in the workout room, and enjoyed the morning coffee and tea served in the lounge.

Room tip: Choosing a lower floor lets you skip the elevator wait by taking the stairs!
Date of stay: December 2019
    • Location
    • Sleep Quality
    • Service
Thank rocketrachel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jenna A, General Manager at AKA Wall Street, responded to this reviewResponded January 2, 2020

Thank you for sharing your experience at AKA Wall Street. We were pleased to read that you enjoyed your stay and accommodation. We appreciate you taking the time to provide our team with feedback and look forward to the opportunity to host you again in the near future. Happy New Year!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2019

Stayed here for 1.5 weeks. The location is close to transit, good restaurants, and has good walk-ability to many POI. The rooms are spacious and clean. The building has many amenities, and we really appreciated the washers/dryers. It does feel like you're in an apartment building.

Areas for improvement -
1. They weren't able to get us into the early check-in, which we can accept, but they still weren't ready even at the official check-in time. The front desk kept saying "soon" which turned into hours. I even peeked into the room to see how the cleaning was going and found the cleaner eating lunch. Their room prioritization for cleaning might need improvement.
2. Dining table is needed in the room. Big open space just begging for a table with chairs.
3. Refill the lounge coffee earlier and more frequently. We did a lot of trips to the lounge only to find the coffee still hadn't been replenished. Lots of folks waiting for coffee to be made. This should be attended to more frequently, especially during peak morning hours.
We enjoyed our stay here very much overall. Fixing some of those service issues would be beneficial.

Date of stay: May 2019
    • Location
    • Sleep Quality
    • Service
3  Thank SeattleAreaSue
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jenna A, General Manager at AKA Wall Street, responded to this reviewResponded January 2, 2020

Thank you for taking the time to provide our team with feedback. We take all resident comments seriously and were disappointed to hear that your visit did not meet all of your expectations. We are committed to providing all residents with an exceptional experience and sincerely hope to have the opportunity to host you again in the future.

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Reviewed November 4, 2019

5 of us (adults) stayed in a 2 bed suite for 6 nights. The suite comprised of 2 en-suite bedrooms and a living room/kitchen. There was a single fold up bed for the 5th person that we placed in one of the bedrooms. As we stayed 6 nights we had a maid service after 3 nights. From a decor and furniture perspective the hotel and suite itself were all of a high standard. We made use of the coffee/pastries/croissants available on the roof terrace each morning.
I arranged transfers via the hotel all of which went smoothly and check in/out were all quick and efficient. Suite was available a couple of hours early for us on the day we arrived.
A suggestion for the hotel is to provide some coat hooks in the rooms.
The area around the hotel is excellent with downtown tourist attractions all walkable and the nearest subway less than 5 mins walk away

Date of stay: October 2019
    • Value
    • Cleanliness
    • Service
2  Thank pato1967
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jenna A, General Manager at AKA Wall Street, responded to this reviewResponded November 4, 2019

Thank you for sharing your experience at AKA Wall Street. We were pleased to read that you enjoyed our spacious suites and team member service. We appreciate you taking the time to provide our team with feedback and we look forward to the opportunity to host you again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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