It pains me to write this review, but my experience at the AKA Wall Street was rather average and well below my expectations.

Let me start with the positives:

- Great location in Wall Street, which is unbeatable if you're there for work.
- The hotel is modern.
- Most staff are friendly and competent (a special shout out to Jorge).
- The rooftop lounge is a nice touch.
- The complimentary laundry machines are great.

So far so good, right? Unfortunately these positives were far outweighed by the negatives:

- The most damning point is that they don't offer daily cleaning, let alone a turn-down service. Upon check-in, I was told that my room would be cleaned only once for a five-night stay! I've never experienced such a service at any 4- or 5-star hotel, including other AKA hotels. They also replace towels only 'on demand', which meant that I had to ask the hotel every day to replace my used towels. This 'non-cleaning' policy isn't advertised explicitly on their website, so I'm not sure that the loose term of 'residence' should be understood as meaning 'we don't actually clean your room every day'.

- My room wasn't ready until 16.30. What's wore is that I arrived at around 13.30, and was told that my room was given 'priority' for cleaning. Not only did they miss their own self-imposed 15.00 timeline, but even under a 'priority' tag my room required another one and a half hour cleaning...

- The gym, while modern, is on the small side. The Technogym machines are nice but broke down a couple of times. And there's basically only a single weight lifting machine, so if someone is hogging it for an hour or so, there's no scope to do a workout.

- The WiFi code changed halfway through my stay, without being informed of such a policy. A bit annoying when you're trying to work late at night / early morning and have to go down to the reception to discover that the code gets changed every two weeks (surely a rather inefficient process?).

- The breakfast option connected to the hotel only opens at 08.00, which is far too late for anyone on business. Not a huge issue, as there are multiple options outside the hotel. But it almost begs the question as to why they offer breakfast.

As I said at the start, I really wanted to enjoy my stay and for this to be my 'go-to' hotel when in NYC, but the non-cleaning service is disappointing.

We had a wonderful stay at the AKA Wall Street. Due to the great location, spacious and updated rooms, and friendly service, this is my husband's first choice when traveling to NYC for business. For this trip my son and I joined him and we stayed a few extra days. This hotel is walking distance to the Statue of Liberty, Freedom Tower, Brooklyn Bridge, etc and the subway stop is conveniently just a couple blocks away. We had a studio premium room and we had plenty of space, which included a separate living room area and 2 TVs. The bathroom was large. One wall of the hotel room was all windows with a view toward the Freedom Tower. The rooftop area was bright and comfortable with plenty of seating inside and out. The hotel is updated and modern with complimentary laundry facilities (including the soap!), which we used our first night there. Our room had bathrobes in the closet, a furnished kitchen area, hair dryer, bottles of water, and complimentary toiletries. THE SERVICE FROM THE STAFF WAS THE ABSOLUTE BEST PART OF OUR STAY! Giovanny was so friendly and gave us great tips on where to eat, activities to do (complete with pictures!) and went above and beyond to make us feel welcome. Leanna and Federico were also very kind and helpful. Other staff members would wish us a great day when we passed them in the hall or elevator. Check-in and check-out was quick and easy. This is the ONLY place we will stay when visiting NYC - we had an all-around 5-star experience! PS At least one reviewer mentioned that you can hear the subway trains...yes, you can hear them if you are specifically listening for them but it didn't disrupt our stay (or sleep) at all.