Very nice apartment-style apartment and great value in FiDi. The premium suite was surprisingly spacious and you can tell the interior designer paid close attention to detail with the appliances (Fisher and Paykel dishwasher, Grohe bathroom fixtures, Rowenta iron, etc.) - top notch. The fitness center was small, but they made great use of the space with quality equipment throughout. The roof top indoor lounge and outdoor patio were also nice with good coffee/tea and snacks (Lenka granola bars).

Now the annoyances/areas for improvement.

1. The indoor lounge area tv was set to Fox News with no remote or ability to change the channel. This almost seemed intentional to keep people out of the space. Please rectify this immediately! We did find an employee in the lounge who told us that they don’t keep the remote in the lounge and that the front desk would have to come up and change the channel. He was not very helpful.

2. Coffee/tea was only available until 3pm. Is it difficult/too costly to have this available all day?

3. The light switches in the apartment needed a guide. We couldn’t figure out how to turn on/off a few of the lights. We ended up just unplugging one.

4. Provide a second blanket for curling up on the couch.

5. The elevators were too busy and there was no separate service elevator so you could find yourself in an elevator next to engineer with large pieces of work equipment.

We rented a Studio Appartment which was in great shape, new furniture, full kitchen, etc. You get a 60+ sqm appartment for the cost of an average hotel room - just great.
Only shortage was the absence of a dining table in the studio appartment, only couch and coffee table are awailalbe for eating...

It pains me to write this review, but my experience at the AKA Wall Street was rather average and well below my expectations.

Let me start with the positives:

- Great location in Wall Street, which is unbeatable if you're there for work.
- The hotel is modern.
- Most staff are friendly and competent (a special shout out to Jorge).
- The rooftop lounge is a nice touch.
- The complimentary laundry machines are great.

So far so good, right? Unfortunately these positives were far outweighed by the negatives:

- The most damning point is that they don't offer daily cleaning, let alone a turn-down service. Upon check-in, I was told that my room would be cleaned only once for a five-night stay! I've never experienced such a service at any 4- or 5-star hotel, including other AKA hotels. They also replace towels only 'on demand', which meant that I had to ask the hotel every day to replace my used towels. This 'non-cleaning' policy isn't advertised explicitly on their website, so I'm not sure that the loose term of 'residence' should be understood as meaning 'we don't actually clean your room every day'.

- My room wasn't ready until 16.30. What's wore is that I arrived at around 13.30, and was told that my room was given 'priority' for cleaning. Not only did they miss their own self-imposed 15.00 timeline, but even under a 'priority' tag my room required another one and a half hour cleaning...

- The gym, while modern, is on the small side. The Technogym machines are nice but broke down a couple of times. And there's basically only a single weight lifting machine, so if someone is hogging it for an hour or so, there's no scope to do a workout.

- The WiFi code changed halfway through my stay, without being informed of such a policy. A bit annoying when you're trying to work late at night / early morning and have to go down to the reception to discover that the code gets changed every two weeks (surely a rather inefficient process?).

- The breakfast option connected to the hotel only opens at 08.00, which is far too late for anyone on business. Not a huge issue, as there are multiple options outside the hotel. But it almost begs the question as to why they offer breakfast.

As I said at the start, I really wanted to enjoy my stay and for this to be my 'go-to' hotel when in NYC, but the non-cleaning service is disappointing.