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Christian S
Munich, Germany

feels like living in Manhattan

Review of AKA Wall Street
4.0 of 5 bubblesReviewed Oct 10, 2019
We rented a Studio Appartment which was in great shape, new furniture, full kitchen, etc. You get a 60+ sqm appartment for the cost of an average hotel room - just great.
Only shortage was the absence of a dining table in the studio appartment, only couch and coffee table are awailalbe for eating...
Date of stay: October 2019
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jenna A, General Manager at AKA Wall Street, responded to this review
Responded Oct 15, 2019
Dear Christian S,
Thank you for sharing your experience at AKA Wall Street. We were pleased to read that you enjoyed your spacious suite and full kitchen during your recent stay. We appreciate you taking the time to provide our team with feedback which we will report back to our corporate design team and we look forward to the opportunity to host you again in the near future.


This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed September 29, 2019

It pains me to write this review, but my experience at the AKA Wall Street was rather average and well below my expectations.

Let me start with the positives:

- Great location in Wall Street, which is unbeatable if you're there for work.
- The hotel is modern.
- Most staff are friendly and competent (a special shout out to Jorge).
- The rooftop lounge is a nice touch.
- The complimentary laundry machines are great.

So far so good, right? Unfortunately these positives were far outweighed by the negatives:

- The most damning point is that they don't offer daily cleaning, let alone a turn-down service. Upon check-in, I was told that my room would be cleaned only once for a five-night stay! I've never experienced such a service at any 4- or 5-star hotel, including other AKA hotels. They also replace towels only 'on demand', which meant that I had to ask the hotel every day to replace my used towels. This 'non-cleaning' policy isn't advertised explicitly on their website, so I'm not sure that the loose term of 'residence' should be understood as meaning 'we don't actually clean your room every day'.

- My room wasn't ready until 16.30. What's wore is that I arrived at around 13.30, and was told that my room was given 'priority' for cleaning. Not only did they miss their own self-imposed 15.00 timeline, but even under a 'priority' tag my room required another one and a half hour cleaning...

- The gym, while modern, is on the small side. The Technogym machines are nice but broke down a couple of times. And there's basically only a single weight lifting machine, so if someone is hogging it for an hour or so, there's no scope to do a workout.

- The WiFi code changed halfway through my stay, without being informed of such a policy. A bit annoying when you're trying to work late at night / early morning and have to go down to the reception to discover that the code gets changed every two weeks (surely a rather inefficient process?).

- The breakfast option connected to the hotel only opens at 08.00, which is far too late for anyone on business. Not a huge issue, as there are multiple options outside the hotel. But it almost begs the question as to why they offer breakfast.

As I said at the start, I really wanted to enjoy my stay and for this to be my 'go-to' hotel when in NYC, but the non-cleaning service is disappointing.

Date of stay: September 2019
Trip type: Traveled on business
4  Thank ParadectralA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jenna A, General Manager at AKA Wall Street, responded to this reviewResponded October 8, 2019

Dear ParadectralA,
Thank you for taking the time to provide our team with feedback. We take all resident comments seriously and were disappointed to hear that your visit did not meet your expectations with regard to the housekeeping services.
Unlike a traditional transient hotel, the AKA brand offers once per week housekeeping services as our product features fully furnished suites with kitchens and we do explain this policy in our rate plans when booking on our website. Additionally we understand that some residents may prefer more frequent housekeeping service, which can be arranged for purchase at any desired frequency.
As we are committed to providing all residents with exceptional experience, we do sincerely hope to have the opportunity to host you again in future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed August 14, 2019

We had a wonderful stay at the AKA Wall Street. Due to the great location, spacious and updated rooms, and friendly service, this is my husband's first choice when traveling to NYC for business. For this trip my son and I joined him and we stayed a few extra days. This hotel is walking distance to the Statue of Liberty, Freedom Tower, Brooklyn Bridge, etc and the subway stop is conveniently just a couple blocks away. We had a studio premium room and we had plenty of space, which included a separate living room area and 2 TVs. The bathroom was large. One wall of the hotel room was all windows with a view toward the Freedom Tower. The rooftop area was bright and comfortable with plenty of seating inside and out. The hotel is updated and modern with complimentary laundry facilities (including the soap!), which we used our first night there. Our room had bathrobes in the closet, a furnished kitchen area, hair dryer, bottles of water, and complimentary toiletries. THE SERVICE FROM THE STAFF WAS THE ABSOLUTE BEST PART OF OUR STAY! Giovanny was so friendly and gave us great tips on where to eat, activities to do (complete with pictures!) and went above and beyond to make us feel welcome. Leanna and Federico were also very kind and helpful. Other staff members would wish us a great day when we passed them in the hall or elevator. Check-in and check-out was quick and easy. This is the ONLY place we will stay when visiting NYC - we had an all-around 5-star experience! PS At least one reviewer mentioned that you can hear the subway trains...yes, you can hear them if you are specifically listening for them but it didn't disrupt our stay (or sleep) at all.

Date of stay: August 2019
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
Thank KimberlySue10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jenna A, General Manager at AKA Wall Street, responded to this reviewResponded August 20, 2019

Dear KImberlySue10,

Thank you for sharing your experience at AKA Wall Street! We were pleased to read that you enjoyed your spacious suite with full kitchens and the friendly service from our team members. We appreciate you taking the time to provide us with this feedback and look forward to the opportunity to host you again in very the near future.


Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed August 7, 2019 via mobile

The location was really perfect, either you’re there for business or leisure; you would never regret to choose this hotel. It’s right in the middle of downtown Manhattan.

The rooms were excellent, clean and spacious, with a fully functional kitchen. The rooftop terrace was great enough, but the free tea, coffee and pastries were bonus!

We were very happy with our stay. It’s going to be my first choice during our trips to NY.

Date of stay: April 2019
Trip type: Traveled on business
1  Thank Arigeorge
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jenna A, General Manager at AKA Wall Street, responded to this reviewResponded August 20, 2019

Dear Arigeorge,

We appreciate you taking the time to provide our team with this feedback and we were thrilled to hear that you thoroughly enjoyed your recent stay! We look forward to the opportunity to host you again in the very near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed August 6, 2019

We stayed in a studio at AKA Wall Street for 3 nights and could not have been more pleased. The apartment was extremely attractive and well laid out. The location was ideal - close to restaurants and transportation (subways and buses) but much less crowded than other NYC neighborhoods. I particularly enjoyed being so close to the river. Staff members were very pleasant and helpful. In summation, there were no flaws!

Date of stay: July 2019
Thank Elizabeth S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jenna A, General Manager at AKA Wall Street, responded to this reviewResponded August 20, 2019

Dear Elizabeth S,

Thank you for sharing your experience at AKA Wall Street! We were pleased to read that you enjoyed our location, accommodations and friendly service. We appreciate you taking the time to provide our team with feedback and look forward to the opportunity to host you again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed July 22, 2019 via mobile

Our stay at this establishment was everything we hoped for, and the accommodations were too notch. In many visits to NYC and having lived here for many years I have never stayed in or had much familiarity with lower Manhattan. Much more of a Midtown and Upper East Side guy.

Yet this choice was right on spot. First of all the location is fabulous for walking to lots of locations and convenient to the subway too. Even though in the business district, financial area there was never a time when there wasn't a hustle and bustle of people on the neighborhood streets. There are also convenient groceries, cafes and many restaurants nearby.

The place is immaculate, clean and well maintained. It has a contemporary flair and feels very sophisticated and yet homey too. We got a suite on the interior courtyard that initially was a bit off putting as you look right at brick and adjacent windows, but soon that feeling dissipated as it was QUIET, far more important to me and especially in NYC.

The living area, kitchen and bedroom/bath were large and well appointed. Everything we needed and it was comfortable. As we were headed abroad we had a good deal of luggage and it all fit fine. We couldn't have asked for more, although a small dining table and chairs would have been nice as there was room for it.

The bathroom was great, with a large shower...such a luxury in this City. I've had suites at the old Waldorf Towers, the Pierre, and elsewhere in NYC and none of those bathrooms compared, although this is new too.

Service was friendly and very accommodating. We did have a glitch at check in and other than wasted time it all worked out.

There is a beautiful upper floor deck and lounge.

I highly recommend this place and will gladly return.

Date of stay: May 2019
Trip type: Traveled as a couple
2  Thank TomBOak
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jenna A, General Manager at AKA Wall Street, responded to this reviewResponded July 26, 2019

Thank you for sharing your experience at AKA Wall Street. We were pleased to read that you enjoyed your spacious suite and the property location. We appreciate you taking the time to provide our team with feedback and look forward to the opportunity to host you again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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